Darnley Court Care Home

787 Nitshill Road, Glasgow G53 7RR
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9.4 80 Reviews
  • Darnley Court Care Home, Glasgow
Darnley Court Care Home, located in the thriving community of Glasgow, provides personalised nursing and nursing dementia care to older people.

With sitting rooms, space for residents to pursue their hobbies and interests and a lovely dining room, Darnley Court has a host of places in which to relax, dine, exercise, socialise and be creative.

Darnley Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Darnley Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Glasgow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Darnley Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Darnley Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynsey Armstrong (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Darnley Court Care Home Reviews (80)

Total of 80, showing 41-60
9.4

Darnley Court Care Home has a Review Score of 9.4 (9.377) out of 10, based on 13 reviews in the last 2 years. Over all time Darnley Court Care Home has 80 reviews.

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  • 23
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80
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13
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Review from Graham F (Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well for the time I have been here in the care home. Nurses are hard workers and food is good. My wounds and bandages were changed at the correct times and days, deep baths were available when needed and a special mattress for my back was supplied. Security was also good
through the night and morning.

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Review from V S (Respite Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and helpful. I have had no problems with my stay.

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Review from Edward C (Son of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad was in here temporary. On the day he moved home; his expensive jacket went missing. There was no list of his possessions done. He has dementia. In his new care home; they listed all his possessions. Professional.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Darnley Court Care Home

We are very sorry that your Father’s jacket went missing in May 2019, on the day he left he moved to a permanent home. At the time it was raised, we contacted his new home to ask them to look for it as we could clearly recall that he was wearing the jacket as he left. However, you raised a very good point about property lists, and since then we do complete these on discharge as well as on admission.


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Review from K M (Granddaughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely furious, my gran came into this home on the 27th of December and passed away yesterday the 17th of January. From the day she entered she was treated terribly. She is extremely deaf and we were told to keep our voices down and to stop shouting, her clothes had all disappeared, she had
a bruise on her face, was left in her bed with no bottoms on, she managed to cut her own foot with her nail... my gran could hardly pick up her own cup let alone get down to her foot to scratch it!
Do not recommend this place at all. The dementia manager obviously does not know what’s going on, we were called at least four times in the duration of her stay to be told she had fallen - four times - absolute disgrace.

Reply from Clare Sheehan at Darnley Court Care Home

Thank you for taking the time to leave feedback and I am very sorry that you felt the care your Gran received was below standard. I have investigated the issues you have raised and can reassure you that the bruising was present on admission. The missing clothes were located and labelled, these had been misplaced due to not being labelled before going to the laundry. Prior to admission, your Gran was assessed as a high falls risk but bed rails would not be appropriate, she did roll from bed on three occasions without injury and family were contacted as on admission you requested to be informed of any changes to care at any time of the day or night. Staff found that your Gran responded better if they spoke into her ear and she would become distressed with raised voices and I can confirm that a nurse did ask you to stop shouting.


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Review from Caroline H (Niece of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once or twice a year when I come to Glasgow. Over the years I continue to admire the care and support given to my aunt. She is always clean and tidy and her hair done. Staff are so courteous and helpful and attentive to her. The environment feels welcoming.

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Review from Anne-Michelle C (Daughter of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident of Darley Court for a very short time but she received excellent end of life care. She was treated with dignity and respect every day.
The staff and management were excellent, always available if needed and my Mum's dietary needs were also taken care of.
I couldn't have gotten
through my Mum's final hours without the home manager.
I would recommend Darnley Court to anyone looking to for a safe and comfortable place for their loved ones.

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Review from Anne F (Sister of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident for only 5 weeks and received excellent end of life care. I do not have any negative comments to make. She received excellent person-centred care, dignity and respect from all nursing staff and others for which I will always be truly grateful.

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Review from Kaitlyn F (Granddaughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home and there is a great atmosphere all around. All staff are happy to help. The manager is wonderful and you can tell she takes great pride in her care home. The manager is also very hands-on and is happy to help.

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Review from Eva B (Niece of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we came the care has been outstanding and very happy as a family with our decision to come to Darnley. The staff are so helpful and friendly and can’t do enough for us. The management team are always around and I was very reassured to see them around in the evenings and weekends as well.
The office staff always have a warm welcome and the kitchen have exceeded in providing a specialised diet needed where other places we visited told us we would need to buy things ourself. The company should be very proud of the team in this home.

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Review from K M (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for respite and ended up staying. We are over the moon with the care and I can now relax at night knowing Mum is safe and well looked after. I can now get back to a mum/daughter relationship after being her carer which is great. Thanks to all the staff.

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Review from C F (Friend of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every week and she loves it here. I never thought that I would say that. She even helps in the hairdresser throughout the day to keep her busy and she learned how to do french plaits. Who says you are too old to learn new things. It's a great home. The new management team are outstanding.
The staff can't do enough for my friend - and me when I visit!

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Review from K W (Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff, very busy and happy place.

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Review from Sally S (Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy settled and homely environment.

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Review from A J (Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here. Staff friendly and helpful. Meals great.

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Review from Gerald B (Nephew of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home in general meets all of my Aunt's needs. The staff have been brilliant and they take great interest in my Aunt and her welfare.

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Review from G F (Son of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care my mum receives.

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Review from Anita P (Niece of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely helpful, will answer any questions I have; they involve my uncle in activities if he is able and allow him some quiet time when he needs it. Everyone, nursing staff, caregivers, kitchen staff and domestic staff are very approachable. Senior staff keep me informed of any
changes to his health or care plan.


It is good that they have an optician, dentist, hairdresser and a podiatrist visit the unit. For some of the residents, it may be better to have the religious services more frequently.


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Review from Alison M S (Daughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the staff at Darnley Court Care Home (in particular those in Carmichael Unit) deserve to be publicly acknowledged for their kindness in caring for my Dad. They made me feel that they genuinely cared about my Dad's welfare.

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Review from Jeanette R (Relative of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my relative receives very good care, even though I sometimes think the staff are pushed and work very hard, they get a good job done.
The environment is always friendly and the décor, although adequate, would benefit from a little upgrade. Overall, I am happy with the care my relative receives.

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Review from B S (Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seems happy. He is well cared for. Staff really nice and helpful. Only problem is getting in or out of building, sometimes difficult waiting around until people free to open door, especially at weekend. Sticky floors? Are they for benefit of residents?

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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Darnley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Darnley Court Care Home is calculated as follows: ( (124 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.591 Points relating to the number of positive Reviews for Darnley Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 13 Positive Reviews ÷ 22 = 0.591

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (6)

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