Darnley Court Care Home

787 Nitshill Road, Glasgow G53 7RR
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9.4 80 Reviews
  • Darnley Court Care Home, Glasgow
Darnley Court Care Home, located in the thriving community of Glasgow, provides personalised nursing and nursing dementia care to older people.

With sitting rooms, space for residents to pursue their hobbies and interests and a lovely dining room, Darnley Court has a host of places in which to relax, dine, exercise, socialise and be creative.

Darnley Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Darnley Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Glasgow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Darnley Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Darnley Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynsey Armstrong (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Darnley Court Care Home Reviews (80)

Total of 80, showing 61-80
9.4

Darnley Court Care Home has a Review Score of 9.4 (9.377) out of 10, based on 13 reviews in the last 2 years. Over all time Darnley Court Care Home has 80 reviews.

Overall Experience

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  • 23
  • 3
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  • 3

Date Published

80
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Review from Violet C (Wife of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all services and care provided for my husband.

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Review from C F (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, the home satisfies my mother's needs. However, there never seems to be enough staff to attend to all the resident's needs. If this issue was sorted out then my review would be higher.

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Review from Mary Natalie R (Wife of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Darnley Court are very efficient and friendly. They have treated both my husband and I as part of one big happy family.
Rooms and residents are immaculate and residents health care is being well looked after.

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Review from Elaine (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been consistent and excellent. The staff work well as a team and their approach is kind and very professional. My mother is being treated with dignity and this is very important to us as a family. Facilities are very good with freshly prepared food at meal times and a well stocked
kitchen for anyone eating at night. The staff communicate well with all family members. The care workers and nurses are just amazing and everything seems to be planned and organised. It is clear that the staff nurses and managers are experienced and well respected.

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Review from Alice L (Daughter of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the way the staff are with my dad. They are considerate, helpful, understanding and heartwarming towards him. Thank you.

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Review from Catherine M (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad, who has complex needs, including dementia and a brain injury, is well cared for by the lovely staff at Darnley Court. They make sure his needs are met and keep the family informed of any changes in his care or if any incidents occur.
It would benefit the home if there were more staff employed
in order to take some of the stress off the staff that already work there.

Reply from Clare Sheehan, Care Advisor at Darnley Court Care Home

The staffing levels at Darnley Court are agreed with the Care Inspectorate and take into consideration the dependency needs of the Residents. There are obviously busy times of the day but staff are deployed to assist throughout the home to minimise these.


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Review from Anna C (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's care took a while to get to our satisfaction but happy with it just now. We visit twice a day some other people don't get any visit and I feel don't get as good care as others. Staff seem busy all the time, I feel there's not enough staff, not enough time to interact with residents.

Reply from Clare Sheehan, Care Advisor at Darnley Court Care Home

The staffing levels in the home are agreed with the Care Inspectorate and take into consideration resident dependency needs. Unfortunately, some Residents receive little or no visitors and staff try to ensure that they spend additional time with these Residents. Activities are ongoing throughout the home and a weekly planner is displayed in each of the units informing Residents and visitors what activities are happening and when. Care staff also encourage Residents to participate in meaningful activity throughout the day.


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Review from T M (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the level of service and the standard of care to be excellent. The staff are not only professional at all times, they are friendly, very caring and extremely patient. They also keep the atmosphere 'upbeat' at all times. They have my utmost respect and admiration. My mother could not be
in a better place.

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Review from Kevin K (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very diligent, always kind and caring. Professional attitude, treat the residents with dignity. Staff have a laugh with the residents and visitors and encourage the other residents to join in.

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Review from E May P (Relative of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is good - rooms are good. Plenty of cupboards and drawers. Staff are both friendly and helpful. Also, staff will seek advice about medical matters. Management and office including utility staff are marvellous.

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Review from Angela C (Daughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great place. The Carmichael Unit is fab, with great caring staff, bright and welcoming and very clean.
Very pleasant staff who are always on hand to help or answer a query.
I would highly recommend this unit.
The unit manager is always on hand to have a chat and put worries at ease, she
runs a very effective, pleasant unit.

Reply from Jayne Duck, Customer services administrator at Darnley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from William R (Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy living here. Staff are very kind and look after me. Enjoy the food.

Reply from Lydia Waller, Customer Service Administrator at Darnley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Katherine M (Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very nice living here, I've been very very lucky to get a nice room and I'm treated so well.

Reply from Lydia Waller, Customer Service Administrator at Darnley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Kathleen R (Sister of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff virtually ignore me, and are quite unhelpful. Team working is not evident. I find that when visiting my sister at above named nursing home, there is a failure in their communication system in the unit. Staff are very reluctant to engage in a meaningful, relevant dialogue.
When I ask for
information about my sister's general well-being there are various responses such as; "I don't know" "I am just back from days off!, "I was on holiday", "It has been agency staff working on some shifts". It is my opinion that such responses are highly unsatisfactory and concerning, communication is 'key' in any care setting.

Reply from Rose Pickering, Customer Service Administrator at Darnley Court Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Elizabeth T (Niece of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has come to Darnley Court the staff have being very helpful and kind not just to my aunt but to the family. It makes us as a family feel good that she is being given a good and caring time for as long as she is here and we give thanks to all the staff in the care home.

Reply from Rose Pickering, Customer Service Administrator at Darnley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Gordon Y (Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my privacy and the home gives me this when I want it, it also lets me have meals with other people. I like that I get to go to the bookies if I want.

Reply from Rose Pickering, Customer Service Administrator at Darnley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Michele G (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad arrived as a resident (March 2015) he has been very well looked after. Having been a resident in quite a few places previously, Darnley Court Care Home had provided my dad with the specialist care and compassion that so many people with dementia require. Our family are more than happy with
the knowledge that my dad is being looked after so well. Each and every member of staff here go above and beyond what we would expect, not only the nurses and care staff, kitchen, cleaners, office staff etc. Thank you.

Reply from Rose Pickering, Customer Service Administrator at Darnley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from James B (Brother of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and customer services is excellent.

Reply from Rose Pickering, Customer Service Administrator at Darnley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Sean M (Son of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all aspects of this care home. The staff are very helpful and have been a great support. The atmosphere is relaxed, friendly and the level of cleanliness, menu choice and personal care are of a high standard.

Reply from Rose Pickering, Customer Service Administrator at Darnley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Catherine M (Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good but the food could be better.

Reply from Rose Pickering, Customer Service Administrator at Darnley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Darnley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Darnley Court Care Home is calculated as follows: ( (124 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.591 Points relating to the number of positive Reviews for Darnley Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 13 Positive Reviews ÷ 22 = 0.591

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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