Respite Offer - 14 days for the price of 10
Deanfield Care Home has a Review Score of 9.3 (9.312) out of 10, based on 13 reviews in the last 2 years. Over all time Deanfield Care Home has 84 reviews.
Review from Nancy H (Wife of Resident) published on 23 November 2021
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Reply from Paul Lawson, Customer Service Manager at Deanfield Care Home
Hello, Nancy. Thank you for your review and compliments about our team at Deanfield. We hope your husband continues to adjust and we will continue to do all we can to help him to settle into his new home.
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Review from Elizabeth R (Daughter of Resident) published on 9 November 2021
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Reply from Claribel Durairaj, Home Manager at Deanfield Care Home
Hello Elizabeth. Thank you very much for your review and on behalf of everyone at Deanfield we send our condolences to you and the family on the sad loss of your mum. She is in our thoughts and will be missed by us all. Your kind comments really mean a lot and we will pass these on to the team. If I can be of ongoing assistance in any way then please do not hesitate to get in touch.
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Review from JoBeth B (Granddaughter of Resident) published on 15 October 2021
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Reply from David Martins, National Sales Manager at Deanfield Care Home
Thank you for your very kind review. We are happy that both you and your nan are pleased with the care required.
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Review from Archie C (Son of Resident) published on 18 June 2021
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Reply from Paul Lawson, Customer Service Manager at Deanfield Care Home
Thank you for your review and it was an absolute pleasure and honour to celebrate Mum's 100th Birthday. What an amazing milestone and an amazing lady! We appreciate your kind words and your recommendation. Best wishes.
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Review from S B (Daughter of Resident) published on 2 October 2020
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Reply from Paul Lawson, Customer Service Manager Golfhill at Deanfield Care Home
We are very pleased to hear that you are so happy with the care your mum is receiving at Deanfield and we are happy that we have been able to make such a difficult time a little bit easier for you and mum. Thank you for your review which we will pass on to the team.
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Review from Maureen B (Niece of Resident) published on 22 September 2020
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Reply from Paul Lawson, Customer Service Manager at Deanfield Care Home
Thank you so much for your lovely review. We are very pleased that you are so happy with the care your Aunt receives at Deanfield.
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Review from Lorraine S (Daughter of Resident) published on 26 August 2020
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Reply from Paul Lawson, Customer Service Manager Golfhill at Deanfield Care Home
Great to hear that your father is settling in well and you have been so pleased with his new Home. Thank you for your review and if we can be of assistance in any way then please do not hesitate to get in touch.
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Review from M C (Daughter of Resident) published on 29 July 2020
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Reply from Paul Lawson, Customer Relations Manager at Deanfield Care Home
Thank you so much for your lovely review. It is fantastic to see your parents thriving at Deanfield and we really appreciate your comments and praise which we will circulate amongst the team.
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Review from C S (Daughter of Resident) published on 7 July 2020
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Reply from Paul Lawson, Customer Service Manager Golfhill at Deanfield Care Home
Hi C S. We are so happy to hear that your dad enjoyed his respite stay so much. We enjoyed caring for him and look forward to seeing you again in the future. Thank you for taking the time to leave a review it is much appreciated.
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Review from E S (Wife of Resident) published on 19 June 2020
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Review from J F (Daughter of Resident) published on 26 February 2020
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Review from M H (Son of Resident) published on 16 October 2019
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Reply from Emily Hocking, Customer Relations Manager at Deanfield Care Home
We are delighted that you are so pleased with our home and the service. I will pass on your feedback to our team.
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Review from J W (Friend of Resident) published on 24 September 2019
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Reply from Emily Hocking, Customer Relations Manager at Deanfield Care Home
Thank you, we will pass on your feedback to our team.
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Review from O B (Brother of Resident) published on 24 September 2019
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Reply from Emily Hocking, Customer Relations Manager at Deanfield Care Home
Thank you, we will pass on your feedback to our team.
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Review from Marie M (Wife of Resident) published on 28 August 2019
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Reply from Paul Millar, Sales Manager at Deanfield Care Home
Many thanks for your kind review. It is our pleasure to provide care and support to your husband. I will of course pass on your kind comments to our team.
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Review from Annette B (Niece of Resident) published on 19 August 2019
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Review from John O (Husband of Resident) published on 1 July 2019
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Review from Barbara D (Niece of Resident) published on 11 June 2019
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Review from J C (Brother of Resident) published on 3 June 2019
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Review from Lynne H (Niece of Resident) published on 31 May 2019
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The Review Score of 9.3 (9.312) out of 10 for Deanfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.312 for Deanfield Care Home is calculated as follows: ( (84 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 154 Ratings = 4.312
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Deanfield Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jun 2023
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2023
I began my journey at Deanfield Care Home in June 2023 as Deputy Manager and subsequently, it was a great privilege to progress to the role of Home Manager.
With many years of experience in healthcare and nursing, my goal is to create a warm and welcoming atmosphere and to ensure that residents, their families, our staff and visitors all feel at home.
The well-being and dignity of the residents are paramount, and we constantly strive to make sure that they experience the highest quality of life and receive the very best support and compassion.
Please come and say hello when you are visiting your loved ones. Together, we can continue to make Deanfield a wonderful place for everyone.