Ashton Grange Care Centre Reviews (23)
Ashton Grange Care Centre has a Review Score of 8.2 (8.156) out of 10, based on 1 reviews in the last 2 years. Over all time Ashton Grange Care Centre has 23 reviews.
Review from N U (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
Safety / Security
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Value for Money
Review from Helen O (Daughter of Resident) published on 14 March 2017
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Janis McFarlane, Operations Director at Ashton Grange Care Centre
We are sorry that you have this perception of our home. A review of the readmission to the hospital was discussed with our colleagues within Health and Social Care Departments and we are satisfied with the outcome of the same. We welcome all feedback on our services and evaluate the reviews for any improvements that we may require to make.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew M (Relative of Resident) published on 8 September 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 8.2 (8.156) out of 10 for Ashton Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ashton Grange Care Centre is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.156 Points relating to the number of positive Reviews for Ashton Grange Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 1 Positive Reviews ÷ 6.4 = 0.156
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.