Eastbank Care Home has a Review Score of 8.9 (8.949) out of 10, based on 9 reviews in the last 2 years. Over all time Eastbank Care Home has 103 reviews.
Review from S A (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbank Care Home
Thank you for your feedback on our service at Eastbank Care Home. All feedback is appreciated. Please speak with the Home Manager on your next visit to the home to discuss any specific concerns you may have.
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Review from A L (Daughter-in-law of Resident) published on 13 February 2025
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbank Care Home
Thank you for your feedback on Eastbank Care Home. All feedback is important to us as this will allow us to improve the service moving forward. If you would like to speak with the Home Manager about your concerns next time you visit we will endeavour to resolve any ongoing issues you may have with the laundry service.
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Review from J A (Son-in-law of Resident) published on 12 February 2025
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Overall Experience
4.0 out of 5
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Review from Jacqueline M (Sister of Resident) published on 3 October 2024
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Overall Experience
5.0 out of 5
The management team have an open-door policy for both staff and relatives which provided us confidence in my brother's care and we could easily talk to staff about any tweaks we needed to make for him. Eastbank is more than a care provider they are life savers both for the resident and family. We know they extended my brother's life by 18 months. They also supported us in the final months of his life and we will be forever grateful.
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Review from Gary M (Son of Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
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Review from Elizabeth K (Daughter-in-law of Resident) published on 27 September 2024
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5.0 out of 5
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Review from A M (Niece of Resident) published on 30 July 2024
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Overall Experience
5.0 out of 5
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Review from J F (Resident) published on 22 November 2023
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Overall Experience
5.0 out of 5
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Review from R T (Resident) published on 22 November 2023
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Overall Experience
5.0 out of 5
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Review from C D (Daughter of Resident) published on 27 February 2023
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Overall Experience
5.0 out of 5
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Review from Roslyn B (Granddaughter of Resident) published on 27 January 2023
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5.0 out of 5
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Review from D T (Resident) published on 21 June 2022
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Overall Experience
5.0 out of 5
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Review from James K (Resident) published on 8 June 2022
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Overall Experience
5.0 out of 5
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Review from M D (Granddaughter of Resident) published on 31 May 2022
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5.0 out of 5
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Review from S W (Nephew of Resident) published on 27 May 2022
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5.0 out of 5
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Review from Jim M (Son of Resident) published on 27 May 2022
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5.0 out of 5
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Review from R B (Resident) published on 2 August 2021
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5.0 out of 5
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Review from Sheena W (Resident) published on 16 June 2021
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5.0 out of 5
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Review from David R (Resident) published on 16 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from R M (Resident) published on 16 June 2021
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 8.9 (8.949) out of 10 for Eastbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.534 for Eastbank Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.534
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.415 Points relating to the number of positive Reviews for Eastbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 May 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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