Eastbank Care Home

98 Gartocher Road, Shettleston, Glasgow G32 0HA
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8.9 103 Reviews
  • Eastbank Care Home, Glasgow
Located in the peaceful residential area of Shettleston, Eastbank Care Home offers personalised care to older people.

The lovely home offers many areas for residents to relax and unwind. The onsite pub, hair salon and café host many activities for residents and families to enjoy.

Eastbank has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Eastbank, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Eastbank, and the team is dedicated to supporting residents in building strong relationships in the Shettleston neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Eastbank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lee Binnie (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Eastbank Care Home Reviews (103)

Total of 103, showing 41-60
8.9

Eastbank Care Home has a Review Score of 8.9 (8.949) out of 10, based on 9 reviews in the last 2 years. Over all time Eastbank Care Home has 103 reviews.

Overall Experience

  • 71
  • 27
  • 4
  • 1
  • 0

Date Published

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Review from G H (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Eastbank are tremendous. They appear to genuinely care about the residents. My mother is treated with great respect and all her needs are met speedily and with great care.

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Review from Elizabeth L (Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good.

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Review from Louise D (Respite Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the food and the company.
I am only here a week and we have plenty of entertainment. It's so good and I am very happy and content.

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Review from Janine M (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care and compassion for my mum before she passed away was excellent.

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Review from R F (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home very much.

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Review from E S (Sister of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we have dealt with has been very attentive to our brother and very caring. They treat him with respect. They keep us up to date with everything.

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Review from Joseph C (Nephew of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very friendly and always willing to help and doing a very good job looking after residents.

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Review from Antonia T (Sister of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I personally am satisfied.

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Review from George D (Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this home for two years, everything all right. I am happy.

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Review from Kathleen H (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Mum's care. Staff very friendly. Clean and comfortable home. Staff take time to care for our elderly Dad who visits Mum daily.

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Review from Kathleen M (Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to pass on to friends and family, the reputation of Eastbank Care Home, where I have known peace, healing and friendship. Medical treatment is first class.

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Review from T P (Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Great home.

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Review from David O (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very contented and being looked after very well.

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Review from David K (Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say I am looked after very well by staff which could not be any better and the activities are very good and the food is very good at all times which is very good at all times which I enjoy.

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Review from Edward M (Husband of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home very clean and comfortable and my wife seems to be very content to be here.
The staff are very helpful in every way.
I am happy to have my wife looked after in this home.
Thank you for everything.

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Review from William M (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff in a nice building. Mum is happy here. Mum enjoys the staff and visits.

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Review from Molly Ann G (Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, staff very helpful and very happy.

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Review from Anne R (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastbank Care Home is an excellent place. The staff are all brilliant.
It's like one big happy family. 5 star.

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Review from Marie M (Sister of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are delighted with the care and attention my brother receives. The staff treat him very well and his care needs are met and we are kept up to date with any health issues.

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Review from Winnie S (Wife of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in this care home for almost 4 years and has been extremely well looked after and attended to. The staff have been very kind to both my husband and any member of my family. I think you very much.

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Current Review Score: 8.9 (8.949)

Overview of Review Score

The Review Score of 8.9 (8.949) out of 10 for Eastbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Eastbank Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Eastbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (5)

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