Eastbank Care Home

98 Gartocher Road, Shettleston, Glasgow G32 0HA
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8.9 103 Reviews
  • Eastbank Care Home, Glasgow
Located in the peaceful residential area of Shettleston, Eastbank Care Home offers personalised care to older people.

The lovely home offers many areas for residents to relax and unwind. The onsite pub, hair salon and café host many activities for residents and families to enjoy.

Eastbank has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Eastbank, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Eastbank, and the team is dedicated to supporting residents in building strong relationships in the Shettleston neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Eastbank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lee Binnie (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Eastbank Care Home Reviews (103)

Total of 103, showing 61-80
8.9

Eastbank Care Home has a Review Score of 8.9 (8.949) out of 10, based on 9 reviews in the last 2 years. Over all time Eastbank Care Home has 103 reviews.

Overall Experience

  • 71
  • 27
  • 4
  • 1
  • 0

Date Published

103
6
7
9
94

Review from Jane R (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my dad was getting upset due to him thinking that someone (resident) was constantly banging the room door deliberately, the staff were very good in supporting my dad and reassuring him that the situation would be resolved.
My dad's agitation was increasing which was the real issue but he was picking
on another resident. The manager here was very good in resolving the matter quickly by contacting CPN for advice.

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Review from Irene F (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care for the last couple of months. My sister and I are very happy with the service provided. We do not have any complaints.

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Review from Mary B (Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live here for 11 years and I enjoy saying here.

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Review from Joan L (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and also very informative about my mum's care.
Also, my mum is very well taken care of by professional staff who are very helpful. The home is very clean and tidy and the grounds are well taken care of as is my mum.

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Review from Christina L (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great home. My mum is very settled and loves it here.

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Review from James D (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities are excellent.

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Review from G K (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy potting green.

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Review from T P (Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great place. I am happy to stay here all my life as long as they let me.

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Review from Sharon M (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my mum today I was told mum had hurt her fingers. I am always informed.

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Review from Ann D (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been in Eastbank a few months, however, Mum and I are of the opinion he has settled in very well. This has been reinforced by staff's opinion. For me, the most important key factor of this experience and central to his quality of life is the diligence and professionalism of the staff. They
are always cheerful and able to give accurate feedback of residents. In a very challenging environment, they provide reassurance, warmth and comfort to their residents. The quality of food is excellent1 Activities are good but I only wish more time could be dedicated to this valuable area of life.

Reply from Clare Sheehan, Careline Advisor at Eastbank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our staff team at Eastbank, we know they work hard to deliver good kind care. We have taken on board your comment regarding activities and will look at providing options which your relative may enjoy.


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Review from G K (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here.

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Review from Darren D (Grandson of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, always happy to help whenever needed. My grandad also enjoyed his time here, unlike his previous care homes.

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Review from James T (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good.
Happy to stay and live here and the food is good.

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Review from A T (Regular Volunteer) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doing voluntary work in the home is a great pleasure. The staff is very caring and helpful cannot do enough to help residents.

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Review from Letitia H (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind, yes my room is always clean. The food is nice, I am happy to stay here.

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Review from Joyce D (Sister of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, we are very satisfied with the home conditions and staff. Except for the laundry service with clothes that occasionally go missing and the inconsistent standard of cooking.

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Review from J M (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the food and activities here.

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Review from C M (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like my care home but I would like to get taken to the shops more.

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Review from D L (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service levels are good with my mother content and comfortable. Nursing staff deal well with my 94-year-old mother's medical care, following a recent in-room fall and broken hip and otherwise as required, liaising well with her G.P. and myself as her son and welfare attorney.
However, internal
staff communications are not always good and can undermine confidence in service operators.
On occasion, new nightwear and underwear deposited in her room for labelling and storage often seem to be missing.
Redecoration and reflooring private room and toilet was agreed months ago but only partly progressed to date.

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Review from Gordon F (Son of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care home and staff.

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Current Review Score: 8.9 (8.949)

Overview of Review Score

The Review Score of 8.9 (8.949) out of 10 for Eastbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Eastbank Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Eastbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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