Eastbank Care Home

98 Gartocher Road, Shettleston, Glasgow G32 0HA
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8.9 103 Reviews
  • Eastbank Care Home, Glasgow
Located in the peaceful residential area of Shettleston, Eastbank Care Home offers personalised care to older people.

The lovely home offers many areas for residents to relax and unwind. The onsite pub, hair salon and café host many activities for residents and families to enjoy.

Eastbank has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Eastbank, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Eastbank, and the team is dedicated to supporting residents in building strong relationships in the Shettleston neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Eastbank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lee Binnie (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Eastbank Care Home Reviews (103)

Total of 103, showing 81-100
8.9

Eastbank Care Home has a Review Score of 8.9 (8.949) out of 10, based on 9 reviews in the last 2 years. Over all time Eastbank Care Home has 103 reviews.

Overall Experience

  • 71
  • 27
  • 4
  • 1
  • 0

Date Published

103
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Review from Thomas M (Brother of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Eastbank Care Home since August 2013. During that time, I have been extremely happy with the care she has received. All of the staff at Eastbank are very kind and look after the residents with consideration to each individual. All staff are very approachable and the
staff who arrange outings and activities do a great job. As my wife and I both work full time, we are glad my sister is well looked after in a nice environment and has lots of company.

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Review from W W (Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my point of view, accommodation and help have been very good.

Reply from Emily Wilson, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home . The Bupa Customer Care Team.


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Review from Brian W (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurses and care staff have been superb in looking after our mother since her arrival.

Reply from Jayne Duck, Customer Services Administrator at Eastbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Margaret C (Niece of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt came into the care home in April and during that time, she has had an excellent standard of care and respect from the staff. She has had great care from the nursing staff, especially who have helped her cope with life in her new surroundings. The variety of food is very good and her room is
spotlessly clean at all times. The senior nurse keeps me informed at all times and I am very happy with my aunt's care.

Reply from Jayne Duck, Customer Services Administrator at Eastbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from W I (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my mother is getting at Eastbank Care Home.
I can rest easy knowing she is well looked after and safe.
The staff are always pleasant and listen to me if I have any issues, which is very rarely.

Reply from Emily Wilson, Customer Service Administrator at Eastbank Care Home

Thank you so much for your review. I am so happy that you are pleased with our care home and the support we provide. I will feed your comments back to the home manager. The Bupa Customer Care Team.


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Review from W S (Wife of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted in November 2014.
So far I am quite satisfied with the way he has been treated and cared for.
However, I will continue to keep a close eye on his care and well being.

Reply from Emily Wilson, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Margaret M (Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing bad to say about the home. I am happy here and the staff treat me well.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean D (Sister of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Review was taken place on the 9th of September. Questions were asked, some answered satisfactorily, some not so good. Lack of communication on some matters.

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Review from M B (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident unhappy with some dishes on menu, especially vegetables not cooked past al dente. Also some meals are unchewable for some levels of dentures.

Reply from Rachel Elliott, Customer Service Administrator at Eastbank Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from Carol L (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in Eastbank since 2015, on the whole she has been well looked after. She doesn't mix much but when she does she enjoys it. She also looks forward to her days out.

Reply from Lydia Waller, Customer Service Administrator at Eastbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Margaret S (Wife of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the continuing care of my husband (dementia, bladder incontinence and wheelchair bound). Overall the staff are caring, friendly and approachable. In spite of occasional verbally aggressive mood swings, the staff appear to cope well and assure me that such incidents do not affect
his well being in any way. My husband has settled well into his new surroundings and looks forward to the occasional arranged trip. (I am permitted to accompany him and am quite happy to contribute towards my meals on the same. He also enjoys a domino session and gentleman's club twice weekly and enjoys frequent visits to the well maintained 'home' gardens. (Weather permitting). I recently had some issues regarding staff communication in relation to my husbands care, but since speaking to the manager I am totally assured that this aspect will be resolved. I am very happy!

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Robert M (Son of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The warmth and friendliness of the staff from the care assistants to the staff nurse is noticeable the moment you walk through the door. I feel relaxed and confident my is being well taken care of. Eastbank is very clean and bright with fresh decor and comfortable chairs for all the residents. The bedrooms
are spacious and well kept and the dining room is clean, modern but with a family feel to it. There is a good and varied menu and the staff always find the time to encourage the residents to eat and where necessary hand feed the patients. I have visited many nursing care homes and Eastbank for me comes out top of the list. I have no problem recommending Eastbank as a first class nursing care home.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from E L (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I find record keeping very poor, mum has been punched by residents, it was reported but not recorded. I myself reported another incident again not recorded. Have spoken to two people but nothing has been done. Also private and confidential conversations are being discussed with visitors by senior staff
members.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and well being is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.


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Review from Linda S (Daughter-in-law of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring, friendly and helpful. The care and attention given is a relief for all the family. I know she is safe and cared for. The accommodation is kept very clean and is brightly decorated. We are very happy she managed to get this level of care and such good accommodation in her
final years.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Linda L (Niece of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication is good. Willing to listen to concerns. Activities organised for clients, no named person though, but one special day each month for an individual person.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M P (Uncle of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was in for respite and loved it, he hopes to be coming back again.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Alexander S (Son of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in this care home. The staff have been excellent with him. We have had only one small problem and that's with the post. My father has had hospital appointments sent out (3 months in a row) which the care home never received, now that may be down to the post office or postman, never the
less everything else has been very helpful for us as a family.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from James C (Husband of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Eastbank Care Home since April 2006. I am very happy with the care and the staff who help to look after her.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Emily D (Wife of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care given, enjoyed sitting in the garden. Gets on well with all of the staff and other residents. Enjoyed the gentleman's club and the free bar.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from T K (Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Eastbank Care Home since 2011. The staff help me to take care of myself. There is lots to do or if I prefer I can watch my TV in my own room. Everyone is friendly and there is entertainers who come into the home plus a free bar.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 8.9 (8.949)

Overview of Review Score

The Review Score of 8.9 (8.949) out of 10 for Eastbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Eastbank Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Eastbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (5)

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