Eastbank Care Home

98 Gartocher Road, Shettleston, Glasgow G32 0HA
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8.9 103 Reviews
  • Eastbank Care Home, Glasgow
Located in the peaceful residential area of Shettleston, Eastbank Care Home offers personalised care to older people.

The lovely home offers many areas for residents to relax and unwind. The onsite pub, hair salon and café host many activities for residents and families to enjoy.

Eastbank has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Eastbank, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Eastbank, and the team is dedicated to supporting residents in building strong relationships in the Shettleston neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Eastbank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lee Binnie (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Eastbank Care Home Reviews (103)

Total of 103, showing 101-103
8.9

Eastbank Care Home has a Review Score of 8.9 (8.949) out of 10, based on 9 reviews in the last 2 years. Over all time Eastbank Care Home has 103 reviews.

Overall Experience

  • 71
  • 27
  • 4
  • 1
  • 0

Date Published

103
6
7
9
94

Review from Finlay M (Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Eastbank Care Home since 2013. I have a good relationship with all the care staff they always find time to stop for a wee chat. The housekeepers also stop for a chat as they pass, the banter is very good, we have many activities, bingo, gardening and entertainers come in for
a sing song, I feel well looked after.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Josephine T (Daughter-in-law of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had been in Eastbank for respite care last year. He was quite set in his ways but after the first few days he got on well with both staff and residents. He enjoyed all the activities, sing songs and gentleman's club.

Reply from Rose Pickering, Customer Service Administrator at Eastbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Care / Support

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Treated with Dignity

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Review from Robert P (Niece of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle was a resident at Eastbank Care Home for the last 4 years, he sadly passed away in Dec this year, from my point of view his stay and overall care and living standards were all met to an acceptable standard. My uncle was poorly for around a week before his passing so was on bed rest for this
period, he had short interval checks carried out in this time and was made as comfortable as possible and his respect of his dignity remained in place throughout. At the time of his passing again the compassion, care and dignity all remained in place by the duty staff that evening.

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Current Review Score: 8.9 (8.949)

Overview of Review Score

The Review Score of 8.9 (8.949) out of 10 for Eastbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Eastbank Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Eastbank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (5)

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