Greyfriars Care Centre Reviews (6)
Greyfriars Care Centre has a Review Score of 7.9 (7.852) out of 10, based on 1 reviews in the last 2 years. Over all time Greyfriars Care Centre has 6 reviews.
Review from James M (Son of Resident) published on 25 February 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Cassie Dunbar, Marketing coordinator at Greyfriars Care Centre
Thank you for taking the time to share your experience at Greyfriars Care Centre. We're pleased to hear that you've found our staff both helpful and supportive. We also appreciate your feedback regarding the car park, the room temperature, and the table settings. We understand how important these details are in creating a comfortable environment for our residents and visitors. Please rest assured we will review your comments to see where we can make improvements. Thank you again for your honest feedback-it's invaluable in helping us continually enhance our services. If you have any further questions or suggestions, please do let us know.
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Review from M B (Daughter of Resident) published on 11 August 2022
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Overall Experience
1.0 out of 5
Reply from Care Service Director, Keane Premier Healthcare at Greyfriars Care Centre
We are extremely sorry that your experience at Greyfriars care home was not a positive experience; this is not the standard which we strive to achieve. Following your mum's passing, a formal complaint had been raised regarding your mum's care, a thorough investigation had been completed and we sent you a detailed response. Within this response, we highlighted areas for improvement which had been identified, lessons learned and our intended actions. I would like to thank you for raising these concerns and we welcome any feedback from residents or their family members, both positive and negative, as this feedback enables us to analyse areas of care and improve our service.
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Review from Ellen P (Daughter of Resident) published on 28 April 2022
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Overall Experience
5.0 out of 5
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Review from A M (Son of Resident) published on 3 January 2018
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Overall Experience
4.0 out of 5
It's a pity that there is no secure outdoor space. My mum loved her
Reply from Leena Domun, Home Manager at Greyfriars Care Centre
We are planning to upgrade the garden area with fencing and make it a safe and secure environment to enable our service users to use the facility. We are looking into activities and playlist for service users that would be meaningful.
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Review from George L (Son of Resident) published on 19 October 2017
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5.0 out of 5
My mum has been in for a while now and is always well looked after.
The food is nice, and it's really friendly.
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Review from Elizabeth C (Daughter of Resident) published on 19 November 2015
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5.0 out of 5
I see a difference in our dad he has company and interacts with staff and other residents. Dad has a lovely bright spacious room and
There was a manager in place when dad arrived in the home, she left the day dad arrived.
As far as I know there is no manager at present.
Reply from Gillian Aitchison, Home Manager at Greyfriars Care Centre
Hello and thank you for your review of our service. The management of the home changed on the 5th of September 2015. Hopefully, if you visit us now, you will see a huge difference in how the care home is managed and the changes that have taken place. Please feel free to contact me at any time.
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Overview of Review Score
The Review Score of 7.9 (7.852) out of 10 for Greyfriars Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Greyfriars Care Centre is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.185 Points relating to the number of positive Reviews for Greyfriars Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 1 Positive Reviews ÷ 5.4 = 0.185
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.