Florence House Care Home

70 Nimmo Drive, Glasgow G51 3SG
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8.2 27 Reviews
  • Florence House Care Home, Glasgow
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Care Provided by Florence House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicholas McLean (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Florence House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Accurate funding assessments can be made upon receipt of your SNA assessment, which can be obtained from your Social Work team.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Florence House operates an open visiting policy. We Kindly ask that you avoid mealtimes if possible.


  • Parking

  • There is a car park on site


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Florence House Care Home Reviews (27)

Total of 27, showing 1-20
8.2

Florence House Care Home has a Review Score of 8.2 (8.179) out of 10, based on 2 reviews in the last 2 years. Over all time Florence House Care Home has 27 reviews.

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Review from Sandra C (Sister of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very caring with my brother, and also showed great respect during his stay there.
Always checking on him, making sure he was comfortable as his illness took hold.
Thanks to all staff for the respect and dignity you showed to him and to the family.

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Review from Patricia H (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in their care for 3 years has just passed away, lovely ladies always did their best, cannot fault any of them, always helpful with a smile, I would say anyone going into Florence House will find them lovely always gave you a drink and a chatter, thank you all.

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Review from Catherine A (Mother of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all members of staff to be very helpful and friendly while maintaining a professional attitude. Anything I am unsure of has been explained to me without exception. I feel my daughter is being very well cared for under difficult circumstances.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your review and kind words Catherine.


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Review from F H (Sister of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very happy in this care home. Staff are very friendly. Any issue dealt with very professionally.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you, I'm glad your happy with the care and support we offer your sister.


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Review from Donna G (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is looked after very well by staff. Needs are met.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you Donna. Staff will continue to provide a high standard of care for your Dad and make sure he is well looked after.


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Review from J K (Husband of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after. Caring staff and excellent accommodation. Can't thank them enough.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your nice words. I will pass these on to the staff within the care home.


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Review from J H (Brother of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident here for a while. I like the help and care he is given. He would not be able to support himself in the community and the staff have improved and lengthened his life in the home. My mind is at ease knowing he is looked after and cared for in this home.

Reply from Lorraine Running, Manager at Florence House Care Home

Thanks for your kind words, very nice of you to say. I will pass this feedback on to the staff.


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Review from Jamie C (Son of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my dad has been exceptional. Staff so welcoming, warm and caring. Dad seems so very happy.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your kind words, Jamie. I will pass these on to all the staff at Florence House.


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Review from W B (Son-in-law of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Florence House has been very good for myself as I don't have to worry about my mother-in-law. She is well looked after and I have noticed a difference in her.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you very much for your nice words, I will pass your comments on to staff within the unit/home.


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Review from V F (Niece of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my aunt is getting at Florence House. She is well looked after and she is enjoying the company and has put on weight which is good. Also the staff are very nice, they are so nice to speak to.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your kind words, we're all glad that you're happy with the care your Aunt is receiving at Florence House. I will pass on your comments to the staff.


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Review from Jacqueline G (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcoming, home always clean. Dad seems content, never really any concerns. Happy to visit.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your kind words, Jacqueline. I’ll let the staff know about your feedback.


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Review from Alexander M (Brother of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all aspects of Florence House Care Home.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you, Alex. I am glad that your happy with all aspects of Florence House. I will pass your comments on to the staff.


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Review from Betty N (Daughter of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful, they keep me up to date with all information regarding my mother.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your review and I will let staff know they are doing a good job looking after your mother.


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Review from T M (Daughter of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always provided correct information and able to speak with staff members when required, satisfied with level of care and cleanliness. Always accomodating.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your review, I'm glad you're happy with the care provided to your relative and that communication between yourself and staff is of a good level.


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Review from Charles Y (Father of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been in Florence House Care Home for 3 months. He's being given the best care. The staff are all very good with him. We are very happy with all his care. He is being cared for very well.

Reply from Lorraine Running, Manager at Florence House Care Home

Hi Charles, thank you so much for your kind words, I will make sure the staff know about your review.


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Review from George C (Father of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel there is a lot of staff turnover, not a good sign!

Reply from Lorraine Running, Manager at Florence House Care Home

I'm not aware of the turnover in staff, however I am happy to meet with you and discuss this further. Thank you


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Review from Charlene C (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They do an amazing job! I couldn't think of a better team to look after my dad. They all, in general, pull together and go above and beyond to keep everyone happy. Hats of too each and every one of them.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you, Charlene, for your kind words; I will pass on your thoughts to the staff, and let them know just how thankful you are.


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Review from T D (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my Dad has settled well in the home, and staff and managers are very good to talk to. He likes to participate in all activities and that keeps him going. I think you are doing a very good job, and I appreciate all you are doing, keep it going and all keep safe at this difficult time. Thank you.

Reply from Lorraine Running, Manager at Florence House Care Home

Thank you for your kind words, Timothy. I'll pass this to staff within the home.


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Review from Alasdair F (Father of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter moved to Florence House after the sudden closure of her previous nursing home towards the end of last year. It was a very traumatic and upsetting time for everyone involved. The nurses and care workers at Florence House have been excellent since then. My daughter's needs are complex, and
the staff at Florence House have worked closely with me to understand and adapt to her needs. My daughter has now settled in at her new home and I can't speak highly enough about the warmth, dedication and professionalism of everyone at Florence House. I would have no hesitation in recommending Florence House to other people looking for a safe and friendly environment for their loved ones.

Reply from Iain Ballantyne, Operations manager at Florence House Care Home

Thank you for your kind words. I am so pleased for you and your daughter, that things have worked out well: We will pass on your kind words to the staff of the home.


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Review from Nigel F (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Florence House Care Home for 3 months. The staff are brilliant and think the home is great.

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Current Review Score: 8.2 (8.179)

Overview of Review Score

The Review Score of 8.2 (8.179) out of 10 for Florence House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Florence House Care Home is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.304 Points relating to the number of positive Reviews for Florence House Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 2 Positive Reviews ÷ 11.2 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Florence House Care Home

What types of Care is Florence House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Florence House Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Florence House Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Florence House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Florence House Care Home to the centre of Glasgow?

2.5 mile(s) as the crow flies, distance by road may be significantly further.