Florence House Care Home

70 Nimmo Drive, Glasgow G51 3SG
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8.2 27 Reviews
  • Florence House Care Home, Glasgow
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Care Provided by Florence House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicholas McLean (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Florence House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Accurate funding assessments can be made upon receipt of your SNA assessment, which can be obtained from your Social Work team.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Florence House operates an open visiting policy. The team kindly ask that you avoid mealtimes if possible.


  • Parking

  • There is a car park on site


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Florence House Care Home Reviews (27)

Total of 27, showing 21-27
8.2

Florence House Care Home has a Review Score of 8.2 (8.179) out of 10, based on 2 reviews in the last 2 years. Over all time Florence House Care Home has 27 reviews.

Overall Experience

  • 21
  • 4
  • 2
  • 0
  • 0

Date Published

27
0
1
2
25

Review from Julia R (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Staff at Florence House have been excellent in supporting my father and myself at such a difficult time in our lives.
They have managed to achieve things that my father would no longer do for me. Within 48 hours they had him eating and picked up on the things that were worrying me the most which
to me showed care and attention. I can’t thank them enough for their help and support.

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Review from Agnes B (Resident) assisted by family/friend published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Florence House for two days when my home care was on strike. My stay was amazing and the staff were very attentive to my care needs. The food was great and an alternative menu was shown to me when I first arrived. I would definitely recommend Florence House and look forward to coming back
myself.

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Review from Catherine B (Sister of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to view several homes for my brother and did not get a good impression. One Sunday I went to Florence House without an appointment. The person who let me in sent me upstairs and a nurse showed me about and I knew the home was right for my brother, he looks great and is well looked after.

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Review from Patricia C (Mother of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a life-changing accident, Florence House was the only place in Glasgow where my son could have his dignity returned for a week to be able to shower and use the toilet facilities to gain some confidence again after 10 months not being able to do this. My family home did not have downstairs wet
room when he returned from hospital spinal injury and a paraplegic.

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Review from A H (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad is very well cared for and all staff/management are professional and caring.

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Review from J O (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is comfortable but the food choice is not very varied and, at times, very bland and sometimes there is not very much of it.

Reply from Iain Ballantyne, Operations Manager at Florence House Care Home

Thank you for your review. We will work with you around your concerns about the food quantity and quality.


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Review from Valerie A (Sister of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be fair to say that my relative's life has been completely transformed since entering Florence House. His family were cautious that he would settle into a care environment. We have all been tremendously impressed by the care he receives and most importantly he thinks all the staff are friendly
and caring.

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Current Review Score: 8.2 (8.179)

Overview of Review Score

The Review Score of 8.2 (8.179) out of 10 for Florence House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Florence House Care Home is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.304 Points relating to the number of positive Reviews for Florence House Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 2 Positive Reviews ÷ 11.2 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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