Barchester Four Hills Care Home

8 Hazlitt Street, Ruchill, Glasgow G20 9NU
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9.6 113 Reviews
  • Barchester Four Hills Care Home, Glasgow
At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond. Four Hills is a modern, purpose-built care home situated in the Ruchill housing area; where the home is at the heart of the community. Professionals provide first-class 24-hour nursing and personal care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

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Care Provided by Barchester Four Hills Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Mould (Operations Manager)
  • Admission Criteria
    • Admitted via local hospital & Local Community
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Barchester Four Hills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,439

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Four Hills Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Barchester Four Hills Care Home Reviews (113)

Total of 113, showing 1-20
9.6

Barchester Four Hills Care Home has a Review Score of 9.6 (9.626) out of 10, based on 36 reviews in the last 2 years. Over all time Barchester Four Hills Care Home has 113 reviews.

Overall Experience

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Review from Anne W (Sister-in-law of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel the home could do with a good revamp. Some of the rooms are in need of brightening up. The food is varied but there is always something, even a sandwich. The carers are very hardworking and very pleasant.
The activity team, "pink ladies", are absolutely fantastic with the residents, they always
have them doing something fun or days out. There's nothing these four ladies won't do for the residents. 100% my favourites. I am concerned about the security.

Reply from Feedback Team, The Feedback Team at Barchester Four Hills Care Home

Hi Anne, thanks for your review. We're so grateful for your comments regarding our Activities Team, we'll be sure to pass your lovely words onto them. We're sorry to read your concerns surrounding the dcor and security of the home, our home is currently having a refurbishment take place which we are excited for, our Operational Manager is always available to support you with any concerns, please do reach out to them on your next visit. Kind regards, Barchester's Customer Feedback Team.


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Review from Rosemary L (Relative of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is happy.
As a family, we are fairly happy but upset that my relative's clothing is missing. Her appearance is, therefore, poor at times. Be helpful if a member of staff would take responsibility for her clothes.

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Review from Maureen P (Nephew of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with my aunt's care at Barchester Four Hills Care Home. The only problem we have is that her clothes have gone missing in the laundry and we have spent a lot of money replacing them.

Reply from Barchester, The Feedback Team at Barchester Four Hills Care Home

Thanks for taking the time to leave your review, it's lovely to hear that you are happy with your aunt's care at our home. We are sorry to hear that you are facing challenges with the laundry within the home, there are additional team members joining the team shortly who will be able to support in the laundry department, if you do face any further issues with missing items when they return from the laundry, please do flag to one of the home team so they can support right away. Kind regards, Barchester's customer feedback team.


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Review from Amanda D (Daughter-in-law of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Security is better as the main door now locked and have to have a code!
Activities - could be more of them and to keep to the calendar. (Mostly cancelled - changes or my mother-in-law isn't involved). Yes, she has vascular dementia but she loves company! Feel the staff in the lounge should involve
themselves more with the residents. Most of the time they are sitting watching rubbish TV whereas they could get involved in wee games/chats/talks.

Reply from Barchester Four Hills Care Home, The Feedback Team at Barchester Four Hills Care Home

Thanks for taking the time to share your experience with us. Sadly we have had an occasions recently where a planned entertainer who was scheduled to come to the home had to cancel last minute, we understand how disappointing this can be and our activities team will always try to replace the planned activity for something else as quickly as possible. Getting to know individual preference of what residents like to do during their day is important to us, if your mother-in-law has a particular activity which she would like to take part in, please share this with the team as this will allow our team to factor this into their timetable where possible. Kind regards, Barchester's Customer Feedback Team.


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Review from Drusilla M (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy. What makes this place great is the kindness, care and humour of their staff.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from May D (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Barchester Four Hills Care Home just over two years. The care he receives in Firhill unit has been great. Also, the staff throughout the care home are very pleasant, they go out of their way to acknowledge my husband when they pass by and I love the smile it brings to his face.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C R (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant and always treat myself and my mum with kind regards.
My mother's care and health and well-being are looked after.
The facilities and rooms are great.
The entertainment is the best I've ever had the experience of seeing.
My mother is happy and safe and well looked after by
everyone at Barchester Four Hills Care Home.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Meghan O (Granddaughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Four Hills Care Home is a great care home. Staff go above and beyond. Always great activities on, thought and care put into these to involve all no matter their needs. Medical updates are great, always kept in touch about my gran's health.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jack D (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Barchester Four Hills Care Home for a few months now. Within the unit, he has established great relationships with most workers, especially four members of staff, in particular, who are led by the unit lead. These members of staff seem to go the 'extra mile' to ensure the needs
of my father are met. Such dedication gives my brother and I peace of mind concerning my father's well-being.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am pleased to note that your dad has settled in the home and building strong friendships. I will be sure to pass your comments on to the care staff.


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Review from K R (Granddaughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Four Hills Care Home provide excellent care. The entertainment team go above and beyond to provide the residents with daily activities which makes a huge difference. Housekeeping staff are exceptional. Highly recommend this care home.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Keith M (Son-in-law of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy with the care and facilities. Kind staff who treat my mother-in-law with kindness, understanding and patience.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am so pleased to hear that your mother-in-law has settled in the home. I will be sure to pass on your comments to the care team.


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Review from L C (Niece of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are very happy with the care our relative has received. She is settled and seems happy. The carers are all lovely and friendly and we feel welcome.
Our only complaint relates to the laundry. Dozens and dozens of items of clothing are missing. We cannot afford to keep replacing these
missing items. We regularly see her wearing ill-fitting clothes that are not hers. This is unacceptable as she has always taken pride in her appearance and has lots of lovely clothes that are now missing.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am pleased to see that you your aunt has settled in the home. I will ensure that your concerns over laundry are addressed, please do not hesitate to speak with me when you are visiting your aunt.


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Review from M R (Daughter-in-law of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Barchester Four Hills Care Home are fantastic. Entertainment for residents is first-class, lifts everyone's spirits and wee bar is a nice touch. Would recommend this care home.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service, I will be sure to pass on your comments to our activities team.


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Review from Susan W (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided by staff.
Very friendly and always making sure residents are cared for and treated with dignity. No issues with care home.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I will be sure to pass your comments on to our care staff.


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Review from L K (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad's been in a few weeks and just settling in at the moment. He said, no complaints. All good, he says. All staff and nurses are very friendly and I would back that up too.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am so pleased to note that your dad has settled in the home. I will be sure to pass your comments on to the care staff.


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Review from Marie T (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Barchester Four Hills Care Home for a number of weeks now, he is getting a high level of care. Staff are great, the head of unit is so caring and helpful, as most of the staff are. I have noticed my dad is looking much better, he is treated with respect as we are. Entertainment
staff are brilliant. It's such a relief for us, as a family, to know he's getting good care with the clinical lead and staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Pauline C (Wife of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the cheerful, caring and supportive help provided whilst I have been in hospital for major surgery. The design and layout at Barchester Four Hills Care Home is very pleasant and the welcoming reception area with comfortable seating, where coffee and cake are available is a real
plus.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Allison M (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Four Hills for three months, following a lengthy hospital stay and a quite sudden deterioration from independent living to needing to be looked after.
The staff at Four Hills have been great on all fronts from the beginning.
The lady who showed my brother and me around
was informative and was frank about some areas needing to be decorated, this is ongoing and has been happening since my dad has been there too.
Dad is a resident in the Lambhill unit; the manager and all nursing staff, the healthcare assistants, and the domestic staff are a very good team.
The manager, nurses, and healthcare assistants have provided excellent care, and my dad is looking and feeling better and stronger since arriving.
There have been a couple of times he’s not been happy with something and it’s been dealt with quickly and sensitively.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A M (Sister of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My disabled sister was admitted after years of care at home. She was very poorly when she arrived but has since made remarkable improvement thanks to all the care she receives and all the homemade food that is prepared. She was very withdrawn but now enjoys all the activities. She is very well looked
after by all the dedicated staff.
We, as a family, feel she is now in a safe place. Thanks to you all.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to review our service. I am so pleased to see that your sister is doing well, long may this continue. Joining in all the activities is so important in maintaining her well-being and so glad that she is taking that opportunity to do so. If there are any other activities that you consider your sister would benefit from, please do not hesitate to speak to myself or any one of the activity team. I will be sure to pass on your comments to the team here at Four Hills.


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Review from T O (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this home enough for looking after my 92-year-old father, all staff from the nurses to the cleaners are wonderful.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

I am so pleased your dad has settled well into Four Hills. I will be sure to pass on your comments to the staff in the Unit. Thank you for taking the time to submit this review it means a lot to us all. Eleanor Wilson, General Manager


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Barchester Four Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Barchester Four Hills Care Home is calculated as follows: ( (295 Excellents x 5) + (97 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 420 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Four Hills Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (6)

Tracey

Tracey Libby

Job Title: Deputy Home Manager

Tracy is the Deputy Manager here at Four Hills. She combines her expertise in providing not only first-class care in the home but also ensures that everyone is trained to a high standard ensuring that the team develop their skills.


Tracy was the BHC Divisional Winner for Care Practitioner of the Year in 2019. Tracy is a valuable team member for both Four Hills and Barchester and has worked with us since 1997!


Belinda

Belinda Swart

Job Title: Head of Community - Lambhill House

Belinda has 20 years of service with the company. She runs a tight ship and “her” residents always come first. Belinda makes sure that her team not only deliver a high standard of care but creates an environment of calmness and fun.


Mary

Mary Mills

Job Title: Head of Community - Fir Hill

Hi, my name is Mary, and I am the Community Manager of our Fir Hill Community. In 1975, I started working as a healthcare assistant at 17 years old and was originally from the islands of Scotland.


I worked as a registered nurse with the NHS before moving to Canada. I have 30-plus years of experience working in care homes.


I started at Four Hills in April 2023 as a staff nurse before being promoted to unit manager. The response I have had from the Fir Hill community has been excellent, and it has been an honour to work with. The residents are the heart of the community.


Amy

Amy Maganya

Job Title: Head of Community - Ruchill

Hi, I am Amy Maganya. I joined Barchester as a nurse in 2020 and was promoted to Unit Manager in May 2023. I strongly believe in kind, compassionate care for our residents.


I am happy when my residents are content, with smiles on their faces and their families at ease knowing their loved ones are receiving the best care.


Annie

Annie Murray

Job Title: Home Administrator

Joined: 2014

Annie joined Four Hills in 2014 in the Laundry department before moving to the front-of-house in Jun 2015. After Annie's hard work and continuous support to the home, Annie was promoted to Administrator in February 2022.


Annie loves to interact with residents and families and does not only a great job at supporting our residents but our staff too.


Eileen

Eileen Orr

Job Title: Activities Coordinator

Eileen joined the Four Hills Family in 1999 and has worked in various roles since. Eileen originally started as a Kitchen Assistant, then moved on to Domestic, before moving on to her current role as Activities Assistant since 2017.


Eileen loves to bring joy to residents' lives by putting on meaningful and engaging activities. From in-house entertainment to trips out, our Activities team always have something going on to keep our residents engaged and stimulated.


Frequently Asked Questions about Barchester Four Hills Care Home

What types of Care is Barchester Four Hills Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Four Hills Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Barchester Four Hills Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Barchester Four Hills Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Four Hills Care Home to the centre of Glasgow?

1.8 mile(s) as the crow flies, distance by road may be significantly further.