Barchester Four Hills Care Home

8 Hazlitt Street, Ruchill, Glasgow G20 9NU
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9.6 113 Reviews
  • Barchester Four Hills Care Home, Glasgow
At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond. Four Hills is a modern, purpose-built care home situated in the Ruchill housing area; where the home is at the heart of the community. Professionals provide first-class 24-hour nursing and personal care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

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Care Provided by Barchester Four Hills Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Mould (Operations Manager)
  • Admission Criteria
    • Admitted via local hospital & Local Community
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Barchester Four Hills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,439

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Four Hills Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Barchester Four Hills Care Home Reviews (113)

Total of 113, showing 21-40
9.6

Barchester Four Hills Care Home has a Review Score of 9.6 (9.626) out of 10, based on 36 reviews in the last 2 years. Over all time Barchester Four Hills Care Home has 113 reviews.

Overall Experience

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Date Published

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Review from Elaine S (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this care home for 10 months and his care was excellent all the staff are so caring and friendly. No one passes by without saying hello. He had dementia and was difficult at times but was treated with empathy and patience, especially by his carer. He had a lovely room and was well cared
for. My dad sadly passed away this month peacefully and was treated with respect. I cannot recommend this care home highly enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Walter H (Friend of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend finds herself confined to her room, which, to be fair is looked after by the staff.
Her conversation can be quite poor and I know that the staff try hard to talk to her, which is a very good point.
On my weekly visits, I'm always well-treated and have no problems speaking with the staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Veronica C (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a rough time placing our dad into long-term care from the hospital Four Hills gave us time and support explaining everything and my dads settled in and staff and management have treated him well with dignity and respect.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I'm so pleased your Dad has settled well into Four Hills. We are always looking for ways of improving the overall experience and would love to catch up with you the next time you are up visiting your Dad.


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Review from Pearl P (Sister of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to Four Hills on the 31st August 2023, after 8 weeks in hospital. He had lost his appetite and his ability to hold a knife and fork and was rather despondent. However, when I visited him two days later he was sitting up, fully dressed, looking very happy and contented and when I asked
staff if he was managing to eat anything, I was told 'everything that's put in front of him'. I couldn't believe it. Needless to say, he has quickly regained weight. As a family, this has made us all extremely relieved to see our brother so settled and content. We are really grateful to all the staff at Four Hills and appreciate everything they do, I find them very friendly, caring and attentive.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A G (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came into your nursing home on the 19th of December. The staff were amazing and went above and beyond to make our mum feel safe, secure and comfortable. Staff were honest, and kind and could not have done more for our mum.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to review our service. I am delighted to hear that your mum had such a positive experience as moving into a care home can be overwhelming. I will be sure to pass your comments on to the staff.


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Review from Andrew O (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank management and staff enough for their care, kindness and consideration in looking after my mother. They go above and beyond normal caring. Thank you so much.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to submit your review. It means a lot to myself and staff to hear that your mum has settled into the home, I will be sure to pass your comments on to the care staff.


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Review from J M (Brother of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round lovely care home.
Staff so attentive. No job too difficult. Special mention to the front door receptionist.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to submit your review. It means a lot to staff and I will be sure to pass on your comments.


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Review from Rebecca W (Great-Niece of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, impressed with the service given by every staff member in the care home. My great aunt has been well looked after and taking part of most of the activities that get carried out. The lovely staff also put on an excellent party for my great aunt's 90th where the entertainment and the food was
outstanding! All the staff at the main reception are so welcoming and always have a smile on their faces.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to submit your review it means a great deal to all the staff in the home. I'm so pleased to hear that you had a lovely celebration of your Aunt's 90th birthday, fabulous.


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Review from E D (Daughter-in-law of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely impressed by the range of activities offered by the activities workers. My own mother was in care in a different home and the activities were very mundane and uninteresting. I love how Barchester Four Hills Care Home tries to hang an activity on anything that is happening in the wilder
world from International Chocolate Day to the Coronation to the Grand National. Small group activities outside seem perfect for some residents. The idea of having them ice skating blew my mind!

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to give us a review, I will ensure that your comments are passed on to the staff. Our activities team are always looking for new ways to enrich the lives of our residents. I will be sure to pass your comments on to the team. If you would like to offer us any suggestions we would love to hear from you. Once again, many thanks.


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Review from L L (Relative of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and caring nursing home. Very well maintained.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J N (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and very hardworking friendly staff.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to send in a review. It means a lot to both me as general manager and the staff to know that your experience of Four Hills has been a positive one. If you would like to discuss anything at any time please do not hesitate to get in touch.


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Review from Graeme D (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff have been amazing with my dad.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E M (Niece of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is a resident and arrived a few months ago. In my few visits, I have seen cheery staff and clean rooms. I do not know as yet the full services provided. My aunt gets confused at times, I think she's settling in ok.
To be honest, I have marked the ratings I know as I do not know all as yet.
I do not know all the facilities as yet. Value for money is not my business as I am only a niece, direct family are dealing with this matter. Activities, I do not know as yet. Keep up the good work.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you very much for taking the time to review our service. It means a great deal to staff to get feedback from family and friends. I am pleased to hear your aunt has settled in and enjoying her stay here at Four Hills.


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Review from Marie S (Daughter of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very positive experience for my mother. Facilities are excellent with plenty of space and meeting rooms although bedrooms could be better. Staff particularly the more experienced staff are excellent with my mum and the range of activities available is good.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you very much for taking the time to send in a review. Your opinion is very important and valuable, we use all the feedback received to ensure we continue to improve the services we offer to our residents.


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Review from Ann H (Friend of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I stayed next door to each other and brought our children up together and it is sad that she can no longer stay in her own house. I was glad to see she was happy and well cared for. Only being here for 1 hour and 15 minutes it was a very welcoming environment. All staff spoke to us and
included my friend in introductions. Her room was spotless and there was no odour on the premises. She likes the food and has even been to a French lesson.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Paul B (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff showed care and compassion to my late mother, who unfortunately was unable to benefit from the facilities at For Hills apart from the peace and comfort that you provided in her final days.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

My sincere condolences on the loss of your mum and thank you for taking the time to review our care home. I am glad that we were able to provide her and the family the care and support she so deserved if only for a short period of time. I will be sure to pass on your comments to the staff. Once again many thanks and take care.


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Review from Kim L (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Four Hills Care Home for palliative care until she passed away, she was angry at being unwell with a significant personality change. The staff group provided a very high level of care, were non-judgemental when she was sad to cooperate and understood that I needed their support
too. The building is purpose-built, with spacious corridors and several sitting rooms, but in our situation, it was the quality of care that I considered the most important.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Please accept my sincere condolences for the loss of your mum. I really appreciate you taking the time to give us this review. I will be sure to pass on your lovely comments to the staff, many thanks.


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Review from Christina B (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to the home from the hospital. From day 1 she was treated with respect and love. She laughed every day with the staff even when she found it hard to talk at the end. Everyone in the home looked after her as if she was their mother/grandmother. Thank you so much. I also felt welcome
each time I visited. Again thank you.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Please accept our sincere condolences for your loss and thank you so much for taking the time to give us a review at this time. Your thoughts are very much appreciated and I will be sure to pass them on to the staff.


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Review from J B (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is still settling in but already I see an improvement in how she looks, her well-being and her safety. All the staff are super caring and helpful.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to send in a review. It means a lot to the staff, I will be sure to let them know how you are feeling. More importantly than that, your mum is settling in and doing well.


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Review from James E (Son of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with the care my mother receives, the staff are so helpful, pleasant and understanding. They are also aware and knowledgeable of my mother's needs.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Barchester Four Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Barchester Four Hills Care Home is calculated as follows: ( (295 Excellents x 5) + (97 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 420 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Four Hills Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (6)

Tracey

Tracey Libby

Job Title: Deputy Home Manager

Tracy is the Deputy Manager here at Four Hills. She combines her expertise in providing not only first-class care in the home but also ensures that everyone is trained to a high standard ensuring that the team develop their skills.


Tracy was the BHC Divisional Winner for Care Practitioner of the Year in 2019. Tracy is a valuable team member for both Four Hills and Barchester and has worked with us since 1997!


Belinda

Belinda Swart

Job Title: Head of Community - Lambhill House

Belinda has 20 years of service with the company. She runs a tight ship and “her” residents always come first. Belinda makes sure that her team not only deliver a high standard of care but creates an environment of calmness and fun.


Mary

Mary Mills

Job Title: Head of Community - Fir Hill

Hi, my name is Mary, and I am the Community Manager of our Fir Hill Community. In 1975, I started working as a healthcare assistant at 17 years old and was originally from the islands of Scotland.


I worked as a registered nurse with the NHS before moving to Canada. I have 30-plus years of experience working in care homes.


I started at Four Hills in April 2023 as a staff nurse before being promoted to unit manager. The response I have had from the Fir Hill community has been excellent, and it has been an honour to work with. The residents are the heart of the community.


Amy

Amy Maganya

Job Title: Head of Community - Ruchill

Hi, I am Amy Maganya. I joined Barchester as a nurse in 2020 and was promoted to Unit Manager in May 2023. I strongly believe in kind, compassionate care for our residents.


I am happy when my residents are content, with smiles on their faces and their families at ease knowing their loved ones are receiving the best care.


Annie

Annie Murray

Job Title: Home Administrator

Joined: 2014

Annie joined Four Hills in 2014 in the Laundry department before moving to the front-of-house in Jun 2015. After Annie's hard work and continuous support to the home, Annie was promoted to Administrator in February 2022.


Annie loves to interact with residents and families and does not only a great job at supporting our residents but our staff too.


Eileen

Eileen Orr

Job Title: Activities Coordinator

Eileen joined the Four Hills Family in 1999 and has worked in various roles since. Eileen originally started as a Kitchen Assistant, then moved on to Domestic, before moving on to her current role as Activities Assistant since 2017.


Eileen loves to bring joy to residents' lives by putting on meaningful and engaging activities. From in-house entertainment to trips out, our Activities team always have something going on to keep our residents engaged and stimulated.