Barchester Four Hills Care Home

8 Hazlitt Street, Ruchill, Glasgow G20 9NU
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9.6 113 Reviews
  • Barchester Four Hills Care Home, Glasgow
At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond. Four Hills is a modern, purpose-built care home situated in the Ruchill housing area; where the home is at the heart of the community. Professionals provide first-class 24-hour nursing and personal care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

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Care Provided by Barchester Four Hills Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Mould (Operations Manager)
  • Admission Criteria
    • Admitted via local hospital & Local Community
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Barchester Four Hills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,439

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Four Hills Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Barchester Four Hills Care Home Reviews (113)

Total of 113, showing 41-60
9.6

Barchester Four Hills Care Home has a Review Score of 9.6 (9.626) out of 10, based on 36 reviews in the last 2 years. Over all time Barchester Four Hills Care Home has 113 reviews.

Overall Experience

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Date Published

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Review from Shirley M (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have great respect for all the staff, admin and management of this facility. Nothing is too much for them. They go above and beyond to make their residents as comfortable, clean and well looked after. For the short time my mother has been with them I am delighted to know she is safe, secure and well
looked after as she will be there indefinitely due to illness and requires 24/7 care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lawrence L (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been great in making sure my mother has been well cared for after the recent bereavement of my father (also a care home resident). My mother feels comfy and treated as a person within Four Hills, this in turn reassures the rest of the family.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lynda A (Daughter-in-law of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I attended a New Year party at the home where my mother-in-law resides. There was a duet singing and the home had put on drinks and nibbles. The place was busy and everyone appeared to be really enjoying the party. The activities staff were their wonderful self. Getting those up to dance
who could and being inclusive of those that were in wheelchairs. We have been to a few parties now and this was one of the best. Well done to the staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Colin M (Friend of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my friend has only been a resident for a couple of weeks it is clear that the staff are extremely friendly and are always willing to help. Overall the home has a very relaxed environment and I've always been made to feel welcome. The staff also interact with the residents constantly which I find
to be very refreshing and positive. Well done on that. All staff are constantly smiling and talking to people. I for one acknowledge that people/employees have concerns and issues outside of the workplace. It shows massive professionalism, dedication and love for the job when employees are always so cheerful and committed, regardless of what's going on in their personal lives. For that, I commend the staff. Thank you.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Colin,
Thank you so much for your feedback, it is very important to us. I will ensure that staff are made aware of your very positive comments.
Kind regards.


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Review from B M (Friend of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write this review to say how thankful I am for the care my friend receives at Four Hills Care Home. I have worked in elderly care as a nurse for many years so know what to look for. My friend is always clean-shaven, has trimmed fingernails and most importantly cared for in detail. The head
nurse is always available to chat and makes time to see my husband and me when we visit. Well done. Four Hills-4 out of 4!

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

thank you very much for taking the time to review our service, your views are very important to us, and I am so pleased that overall, you are very happy with the service and care that your friend is receiving here at Four Hills.


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Review from Nikki W (Niece of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. I know this job is not always an easy one and it takes patience, perseverance, kindness, tolerance, stamina, strength of character in addition to many other skills and traits - I could not list them all. However on top of all of this friendship and cheerful and generous are attributes
shown towards the service users and visitors at all times.
Could not speak more highly of the staff at Four Hills.

Reply from Katie Polloway, CRM at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Raymond R (Husband of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I were told about Barchester Four Hills Care Home by a hospice nurse who has a relative in the home after visiting other homes. We went to have a look and were completely blown away by the standard of care and attention by the staff. The home is beautiful and my wife has a smile on her face
every time we visit. My family are delighted that Four Hills is the choice we have made to look after my wife.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Annette M (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother aged 96 years old, joined Four Hills, Barchester, almost three years ago, myself and two brothers have been very happy with the service they provide. The staff are very friendly and take good care of our mum. She has settled very well and although her sight and hearing is not good she
is comfortable with her surroundings. A couple of things could be improved on ie. Quite often, when I telephone, I get through to reception, but no one answers in the unit and her clothes are often lost or mixed up with other rooms. These are points that can be easily rectified. I appreciate there have been staff shortages due to Covid and hopefully things will get back to normal. I would thoroughly recommend Barchester to anyone and have done so in the past.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you very much for your review. I am pleased to note that your mum is settled and comfortable. We will ensure that we address the areas you have highlighted. Please pop in for a chat the next time you are visiting


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Review from Angela S (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved to Four Hills Care Home - Lambhill Unit in June. Unfortunately, he was only there for just over a month before he passed away. The staff in the unit were amazing with my dad and all the family and made the last month of his life the best he could have had. They treated him with total
dignity, and we can't thank them enough. They made us all feel so welcome and let us sit with him 24 hours a day in his last days and really looked after us all. I would definitely recommend this home.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for your review; it means a lot to the staff. I am sorry your Dad wasn't with us for very long, but so glad that your Dad's final days were comfortable and that you were able to spend that precious time with him. Once again, many thanks.


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Review from R O (Granddaughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so helpful, attentive and kind. My Gran is very well looked after. Beautiful interiors, complimentary tea and coffee and a delightful garden. My gran also says the food is delicious.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Four Hills Care Home

Thank you for your lovely review. It's great to hear your gran is enjoying her time at Four Hills. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.


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Review from Sally M (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just celebrated her 90th birthday. Staff were all very helpful on the day - carers making sure she was changed and looking good, kitchen staff for organising afternoon tea for family and friends, reception staff for directing guests ensuring guidelines were followed etc. All guests have commented
to the family since how welcoming Four Hills is and how impressed they were by the entrance, surroundings, staff etc. Well done, everyone, at Four Hills.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Four Hills Care Home

Thank you for your lovely review. It's great to hear Mum is enjoying being at Four Hills and that she enjoyed her Birthday celebrations. We value all feedback as this helps us to improve our service where required, and I will be sure to pass on your positive feedback to the team.


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Review from T S (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and caring. My dad seems to be very well taken care of.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to hear your dad is settled and enjoying being at Four Hills. I will pass on your feedback to the team.


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Review from Janice D (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fabulous.
The staff are wonderful. They go out of their way to provide a home from home environment for the residents. My mum is very well looked after and I never need to worry about her care. They have an entertainment schedule to keep them occupied and often take them out.
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surroundings are tastefully decorated to make the resident feel at home. The food is wonderful.
My mum had always been very very happy there and has blossomed under their care.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to hear your mum is settled and enjoying being at Four Hills. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jenny S (Partner of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff in the reception area are very good. Staff in the Firhill Unit are also good and helpful. However, there is one member who has an attitude problem and should treat visitors with more respect.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D B (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to "Four Hills" just over one month ago. To date, I have been delighted with the care, attention and support given by the staff. My mother has dementia, and unfortunately, her condition has deteriorated over the last few years, but since going into "Four HiIls", she has been
happier than she has ever been. The staff can't do enough for her. Throughout her stay, staff have kept me informed of her care, how she has been, etc, etc. This has been done both during my visits and indeed over the phone on days when I am not able to attend. As you can imagine, this goes some way to giving me peace of mind, and simultaneously, I can see this in my mother's demeanour and the care provided. To date, the assistance, care and attention given by the staff, including admin, managers, and care staff have been great. I would be delighted if this continues for the remainder of her stay.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to hear your Mother is settling well and enjoying staying at Four Hills. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Frances S (Relative of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My aunt was moved to this care home for palliative care due to terminal cancer. In the first two weeks, she fell twice and I was not notified. My aunt was there for four weeks before she passed away. Never at any time during those four weeks was a meeting held with me, her next of kin to discuss her
care package. I asked to speak to staff and also asked through the social worker but no meeting was ever held. When I asked how she was I was told fine. I was phoned too late to allow me to get there on time when she passed away and she was in a room on her own with no staff present despite them knowing she was near end of life. My aunt died as I drove into the car park. There were three family members present and we had to sit in a public area visibly upset until they had checked if we could enter the room. The final straw was the day after when we collected her belongings the manager shouted from a room take care. She didn’t even have the decency to come out and offer us her condolences.

Reply from Lindsay McCulloch, General Manager at Barchester Four Hills Care Home

Thank you for your review. Firstly I would like to extend my deepest sympathies for your loss. I don’t recall calling out to your family when you came to collect your aunt’s belongings, however, I wanted to personally apologise if any offence or upset was caused by my actions. It would never be my intention to make any family member feel pushed aside or cause any further upset on what is an extremely difficult time for you and your family. I am so sorry you feel this was the case for you and I hope this will not be the lasting impression of Four Hills you are left with. I am sorry to hear your overall experience at Four Hills did not meet your expectations. If you have any outstanding concerns you would like to raise with us regarding communication or any other aspect of your aunt’s stay we would welcome the opportunity to look into these and discuss with you further, once you feel able to do so. Please do not hesitate to contact us on 0141 336 8050 or at FourHills@barchester.com


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Review from M M (Son of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Maryhill Suite for two years and five months has settled in very well, due in no small part, to the care and professionalism of the staff.
Cannot praise them highly enough, from the reception staff through to the medical staff and the carers, particular thanks must go to the
charge nurse and the two members of the team who dealt with the Zoom calls throughout lockdown, an absolute lifeline. Unfortunate we cannot name them, we will always be grateful for their efforts, and their positivity in trying times.
As a family, we will be forever grateful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A M (Nephew of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the first 6/7 week initial assessment period, we found our aunt has been treated with great care and courtesy. Her bedridden situation has been understood by all nursing and care staff. On a personal level when visiting both my wife and I are welcomed, covid tested and made to feel comfortable
by all the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from F M (Wife of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eighteen months ago my husband who has vascular dementia, vascular Paekinson's and "brittle" Type 1 diabetes went from many weeks in hospital to stay at Four Hills. Sadness and guilt at leaving him there were soon replaced by complete confidence in every member of staff who have given him the best of
nursing and personal care. His complex health problems have challenged even hospital consultants but the whole team at Four HIlls have proved themselves more than capable in dealing with those needs and also with everything that Covid-19 has thrown at them. He is very content, loves his room, loves the food which is all to reassuring for me and the family. Nothing is too much trouble for the staff who have been wonderful to us all.

Reply from Lindsay McCulloch, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to send this lovely review. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will ensure your feedback is shared with the team at Four Hills.


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Review from R K (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great place, the care is just wonderful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Barchester Four Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Barchester Four Hills Care Home is calculated as follows: ( (295 Excellents x 5) + (97 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 420 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Four Hills Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (6)

Tracey

Tracey Libby

Job Title: Deputy Home Manager

Tracy is the Deputy Manager here at Four Hills. She combines her expertise in providing not only first-class care in the home but also ensures that everyone is trained to a high standard ensuring that the team develop their skills.


Tracy was the BHC Divisional Winner for Care Practitioner of the Year in 2019. Tracy is a valuable team member for both Four Hills and Barchester and has worked with us since 1997!


Belinda

Belinda Swart

Job Title: Head of Community - Lambhill House

Belinda has 20 years of service with the company. She runs a tight ship and “her” residents always come first. Belinda makes sure that her team not only deliver a high standard of care but creates an environment of calmness and fun.


Mary

Mary Mills

Job Title: Head of Community - Fir Hill

Hi, my name is Mary, and I am the Community Manager of our Fir Hill Community. In 1975, I started working as a healthcare assistant at 17 years old and was originally from the islands of Scotland.


I worked as a registered nurse with the NHS before moving to Canada. I have 30-plus years of experience working in care homes.


I started at Four Hills in April 2023 as a staff nurse before being promoted to unit manager. The response I have had from the Fir Hill community has been excellent, and it has been an honour to work with. The residents are the heart of the community.


Amy

Amy Maganya

Job Title: Head of Community - Ruchill

Hi, I am Amy Maganya. I joined Barchester as a nurse in 2020 and was promoted to Unit Manager in May 2023. I strongly believe in kind, compassionate care for our residents.


I am happy when my residents are content, with smiles on their faces and their families at ease knowing their loved ones are receiving the best care.


Annie

Annie Murray

Job Title: Home Administrator

Joined: 2014

Annie joined Four Hills in 2014 in the Laundry department before moving to the front-of-house in Jun 2015. After Annie's hard work and continuous support to the home, Annie was promoted to Administrator in February 2022.


Annie loves to interact with residents and families and does not only a great job at supporting our residents but our staff too.


Eileen

Eileen Orr

Job Title: Activities Coordinator

Eileen joined the Four Hills Family in 1999 and has worked in various roles since. Eileen originally started as a Kitchen Assistant, then moved on to Domestic, before moving on to her current role as Activities Assistant since 2017.


Eileen loves to bring joy to residents' lives by putting on meaningful and engaging activities. From in-house entertainment to trips out, our Activities team always have something going on to keep our residents engaged and stimulated.