Barchester Four Hills Care Home

8 Hazlitt Street, Ruchill, Glasgow G20 9NU
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9.6 113 Reviews
  • Barchester Four Hills Care Home, Glasgow
At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond. Four Hills is a modern, purpose-built care home situated in the Ruchill housing area; where the home is at the heart of the community. Professionals provide first-class 24-hour nursing and personal care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

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Care Provided by Barchester Four Hills Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Mould (Operations Manager)
  • Admission Criteria
    • Admitted via local hospital & Local Community
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Barchester Four Hills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,439

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Four Hills Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Barchester Four Hills Care Home Reviews (113)

Total of 113, showing 61-80
9.6

Barchester Four Hills Care Home has a Review Score of 9.6 (9.626) out of 10, based on 36 reviews in the last 2 years. Over all time Barchester Four Hills Care Home has 113 reviews.

Overall Experience

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Review from June M (Sister of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into Barchester Four Hills last July, he settled down very well. The staff are excellent and very caring, they phone and tell you if anything is wrong, you can ask questions and they will answer you. The reception staff are so welcome when you come in for your visit and very friendly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from David D (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into care to Barchester Four Hills Care home on April 1st 2021, obviously there are still a lot of Covid-19 restrictions in place, so my review takes into account the limited experience we have had so far. The public areas and my mum's room always seem to be clean and well kept. We brought
up personal effects to make her feel at home and everything is cleaned and disinfected before going into her room. The staff have been very good and have been proactive in keeping me updated with things happening with my mum, even so much as calling to tell me she's been outside or that she's been talking with other residents. We quickly established a good rapport with the staff and the unit manager, particularly from the Lambhill unit. The manager has been fantastic, both at caring for my mum and also helping me become more comfortable accepting my mum's new normal. I expect my scores to be higher as restrictions relax and I can observe my mum getting more use of the facilities and we can visit more regularly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Soraya M (Niece of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent quality of care, always kept up to date, caring staff at Lambhill. Aunt is happy there. Always happy to discuss any requirements/needs. I fully trust the care provided and have full confidence in the service provided.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gerald M (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was very pleasant, and I am extremely grateful for the care and attention my mother is getting. She has improved a great deal since going into Four Hills, and she is happy and feels safe and secure. She said the staff are very attentive. It puts my mind at ease.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J F (Niece of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is receiving Palliative care. He says he feels well looked after and that all the staff are very good. He enjoys the food and feels that he is getting all the care he needs. I feel the precautions taken to allow to visit are warranted and carried out with respect. The staff are all friendly,
and I feel satisfied with the care package.

Reply from Annie Murray, Admin at Barchester Four Hills Care Home

Thank you for your review. It is extremely important to us that our residents receive the best care possible, and we are delighted your Uncle is happy with his care. We will pass on your kind positive words to the staff.


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Review from Janis O (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the most wonderful visit with my mum on Tuesday 16th March, who is in Lamb hill unit, Four Hills. Having not seen my mum for many months, I was feeling apprehensive, as my mum has dementia. But I needn't have worried. The whole visit was made so special by the Lamb hill sister in charge and her
always wonderful team. My mum looked so cared for and loved, also happy in her wee world, telling me that this was her home, and she loved it and I could see that she did. I was bouncing with happiness after my visit. Once again my endless thanks to each and every one of you. Forever grateful to you all for the sacrifices you made to care for my mum throughout the pandemic. Look forward to seeing you all next week. THANK YOU.

Reply from Lindsay Mcculloch, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review Four Hills and for such positive feedback regarding your visit last week. Thank you also for your lovely comments regarding our home and the team that work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Barbara C (Daughter of Resident) published on 20 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Fourhills enough. The care and attention that they provided my mum allowed her to live comfortably in her own space until she passed rather than constant hospital visits (which was a fortnightly occurrence for the 2-years before she moved into the home). Unfortunately, due
to Covid-19, we were unable to spend as much time with our Mum as we would have liked - it was a terrible time for us as a family, however, the care my mum received, and also the communication that the staff had with us, did help to ease our worry. The staff at this time not only cared for my mum but took the place of her family, and we will be forever grateful for that.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jacqueline L (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Four Hills nursing home for some time now, and the care he receives is excellent. All the staff in the Ruchill unit have looked after him very well. Supporting his every need and they know him so well; he has a wicked sense of humour, and they picked up on that right away. He enjoys
being there. From the minute you arrive, to the end of your visit there, you are welcomed and the staff are so nice.

Reply from Annie Murray, Admin at Barchester Four Hills Care Home

Thank you so much for your lovely review. We will be sure to pass on your kind words to the staff.


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Review from William M (Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, excellent in all respects. My only request is for more reading material with the exception of football. Historical and detective fiction welcome.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review and comments regarding reading which we will liaise with our activities team to support. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Robert L (Son of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for some time now, and while I was apprehensive at first as to how she would settle, I am very happy with how she has been looked after. She has had lots of attention, and when she was able, she always told me how great the food was. As her dementia has worsened,
the level of care has increased, and although I haven't been able to see her for a while, I am more than happy and relaxed that she is in good hands.

Reply from Annie Murray, Admin at Barchester Four Hills Care Home

Thank you so much for the kind words. We are delighted that you are happy with the service provided. Once again, thank you.


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Review from A C (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was only in Four Hills for a few days, following her discharge from hospital. She was very frail, following many years of Alzheimer's and more recently a stroke and sadly passed away shortly after her arrival. However, we were very happy with the quality of the care she received and could
see that she was much happier, more relaxed and much more responsive while she was there. She was made very welcome and the staff put a lot of effort into getting to know her and making her feel at home. They cared for her lovingly, and could not have been kinder. We were very grateful for this, especially in her final hours and also for the support provided to ourselves at this time.

Reply from Gillian McKnight, G M at Barchester Four Hills Care Home

So kind of you to take the time to send in a review. We are delighted that you found our team caring and responsive during your mum's short stay with us. I will pass this on to the team with thanks.


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Review from Laura F (Daughter-in-law of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, we were apprehensive as any family would be, but this quickly changed and we just cannot thank the whole staff within Four Hills enough. The professional way and the care they gave throughout to my mother-in-law's time there was exceptional and always given with kindness, dignity and thoughtfulness.
We
will be forever grateful for making a difficult time so much better.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Four Hills Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team and its wonderful to hear of their professionalism and support given to you as a family during a difficult time.


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Review from M H (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, compassion and dignity given by the staff of Firhill was above and beyond. I cannot praise them more highly. The management was very supportive and caring towards the relatives and friends. Thank you Four Hills on behalf of us all.

Reply from Gillian McKnight, G M at Barchester Four Hills Care Home

Thank you so much for taking the time to send in this lovely review about the unit and the home. It is very much appreciated by us all.


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Review from Raymond H (Nephew of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Four Hills Care Home was exactly the care my aunt needed in her final days. The staff did everything (and more) to treat, support and comfort her. After she passed, the staff made sure, I and my family were informed immediately, took care of every detail and continued to help with advice and arrangements.

Reply from Gillian McKnight, GM at Barchester Four Hills Care Home

Thank you, Raymond, for taking the time to send in this lovely review about the care your aunt received at Four Hills. It is greatly appreciated and I will pass on your kind comments to the team.


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Review from R M (Grandson of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't be more helpful or nicer. My Gran couldn't speak more highly. She really enjoys all activities i.e Panto. She couldn't be in a better place.

Reply from Gillian McKnight, GM at Barchester Four Hills Care Home

Thank you very much for your kind words. We are delighted to hear that your Gran is happy in Four Hills.


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Review from Leanne M (Niece of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was initially admitted in August 2018 to the Firhill unit. She received excellent care from the team leader and his team, we also felt cared for and supported. The thought of a loved one moving into a residential care setting is daunting but in our case, with the help of the staff at Four Hills,
the reality was so much better than we ever imagined. My aunt was so settled and content that we sought to make her temporary placement a permanent one. She was transferred to the Lambhill unit in October 2018. The team leader of this unit and her excellent team welcomed her warmly. Her room was lovely, warm and inviting and we enjoyed spending time with her there. The day rooms were a wee bit less fresh, although that didn't seem to bother my aunt. She thoroughly enjoyed the freshly prepared meals and weekly trips to the onsite hairdresser. Sadly, my aunt passed away in hospital in May 2019 after a short illness. We are so very thankful to the team leader and the Lambhill team and will never forget their care and commitment.

Reply from Gillian McKnight, General Manager at Barchester Four Hills Care Home

How kind of you to take the time to write this review about the care your aunt received in Four Hills. It is greatly appreciated and I will ensure everyone gets to see your kind words.
Thank you once again.


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Review from Lynn M (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The needs of my mother are met. She is listened to and given dignity and respect. The whole team understand and communicate and assist my mother in a consistent way that allows my Mother to be treated the way she wants. It gives us a chance to be a daughter again and her care is given.

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Review from A B (Granddaughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming/friendly staff. Very supportive and helpful. Feel more at ease knowing my gran is getting all support and help needed and is well looked after.

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Review from I S (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after. The staff are very friendly and professional. The care home is kept very clean and to a very high standard. I have never had any reason to complain since my mother has been a resident. My mother is happy and content and all her needs are met. Great care home.

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Review from Edward L (Brother of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had the best care and attention possible. All the staff were very helpful and approachable and nothing was too much trouble for them. Thank you for all your care and support you gave him.

Reply from Gillian McKnight, GM at Barchester Four Hills Care Home

Thank you so much for taking the time to send in this review, especially at this sad time for you and your family.
We are all delighted that you were happy with the care your brother received. It was a privelage to look after him.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Barchester Four Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Barchester Four Hills Care Home is calculated as follows: ( (295 Excellents x 5) + (97 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 420 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Four Hills Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (6)

Tracey

Tracey Libby

Job Title: Deputy Home Manager

Tracy is the Deputy Manager here at Four Hills. She combines her expertise in providing not only first-class care in the home but also ensures that everyone is trained to a high standard ensuring that the team develop their skills.


Tracy was the BHC Divisional Winner for Care Practitioner of the Year in 2019. Tracy is a valuable team member for both Four Hills and Barchester and has worked with us since 1997!


Belinda

Belinda Swart

Job Title: Head of Community - Lambhill House

Belinda has 20 years of service with the company. She runs a tight ship and “her” residents always come first. Belinda makes sure that her team not only deliver a high standard of care but creates an environment of calmness and fun.


Mary

Mary Mills

Job Title: Head of Community - Fir Hill

Hi, my name is Mary, and I am the Community Manager of our Fir Hill Community. In 1975, I started working as a healthcare assistant at 17 years old and was originally from the islands of Scotland.


I worked as a registered nurse with the NHS before moving to Canada. I have 30-plus years of experience working in care homes.


I started at Four Hills in April 2023 as a staff nurse before being promoted to unit manager. The response I have had from the Fir Hill community has been excellent, and it has been an honour to work with. The residents are the heart of the community.


Amy

Amy Maganya

Job Title: Head of Community - Ruchill

Hi, I am Amy Maganya. I joined Barchester as a nurse in 2020 and was promoted to Unit Manager in May 2023. I strongly believe in kind, compassionate care for our residents.


I am happy when my residents are content, with smiles on their faces and their families at ease knowing their loved ones are receiving the best care.


Annie

Annie Murray

Job Title: Home Administrator

Joined: 2014

Annie joined Four Hills in 2014 in the Laundry department before moving to the front-of-house in Jun 2015. After Annie's hard work and continuous support to the home, Annie was promoted to Administrator in February 2022.


Annie loves to interact with residents and families and does not only a great job at supporting our residents but our staff too.


Eileen

Eileen Orr

Job Title: Activities Coordinator

Eileen joined the Four Hills Family in 1999 and has worked in various roles since. Eileen originally started as a Kitchen Assistant, then moved on to Domestic, before moving on to her current role as Activities Assistant since 2017.


Eileen loves to bring joy to residents' lives by putting on meaningful and engaging activities. From in-house entertainment to trips out, our Activities team always have something going on to keep our residents engaged and stimulated.