Barchester Four Hills Care Home

8 Hazlitt Street, Ruchill, Glasgow G20 9NU
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9.6 113 Reviews
  • Barchester Four Hills Care Home, Glasgow
At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond. Four Hills is a modern, purpose-built care home situated in the Ruchill housing area; where the home is at the heart of the community. Professionals provide first-class 24-hour nursing and personal care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

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Care Provided by Barchester Four Hills Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Mould (Operations Manager)
  • Admission Criteria
    • Admitted via local hospital & Local Community
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Barchester Four Hills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,439

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Four Hills Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Barchester Four Hills Care Home Reviews (113)

Total of 113, showing 101-113
9.6

Barchester Four Hills Care Home has a Review Score of 9.6 (9.626) out of 10, based on 36 reviews in the last 2 years. Over all time Barchester Four Hills Care Home has 113 reviews.

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Review from Alice H (Partner of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been a daily visitor to this home since March 2018, I have been welcomed at the desk when signing in, always with a smiling face, same with all nursing staff, carers and management. There is always a fresh smell when you enter and the rooms are always clean and well aired. There is always
some kind of entertainment. All in all, I don't have any complaints. They are always ready to answer any questions I may have always ready to help.

Reply from Gillian McKnight, G M at Barchester Four Hills Care Home

What lovely comments about our home and team. It was nice of you to take the time to send a review.


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Review from Brian G (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is always cheerful and well dressed. All members of staff take time to chat and make her laugh. We are kept informed of mum's progress, how much she eats and drinks and if she is taking her medication. I fell she is always treated with dignity and well cared for. All staff and management are
approachable and always act professionally.

Reply from Gillian McKnight, GM at Barchester Four Hills Care Home

Many thanks for your kind words, I will pass them on to the team.


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Review from Grace C (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Four Hills since January. Her health and general well being has improved greatly, she has company outside lots. Staff are fab and keep you up to date with things and are all so lovely. My mum is so happy there, always keep them occupied with stuff. Her room is nice and clean. I see
a great improvement in her. I would highly recommend Four Hills.

Reply from Chloe Durnan, Admin at Barchester Four Hills Care Home

Thank you for the kind words Grace. We are delighted your mother is happy here at Four Hills


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Review from Lynn M (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in Four Hills for almost a month with a terminal illness. Staff worked to make him feel at home and were universally kind. The home was spotlessly clean, warm and well ventilated. Rooms are small, which made it difficult for staff using equipment such as wheelchairs, walkers and toilet equipment.
Food was excellent with plenty of choices, served in various locations or residents’ rooms according to their preference. I was not aware of any activities but dad receives a thoughtful gift from Santa. Staff provided excellent care for dad as he deteriorated, protecting him from falls and ensuring he was as comfortable as possible. The carers were always upbeat with a sense of humour, ensuring his dignity was preserved and nothing was a bother. Nurses were open and responsive to my queries and concerns. It was tricky contacting the off-site doctor for permission to alter treatment. Staff ensured I was supplied with tea and meals while sitting with Dad. A well-run home.

Reply from Gillian McKnight, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to make such favourable comments about Four Hills. It is very much appreciated. It was a pleasure to look after your Dad.


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Review from Heather M (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum received palliative care in the Firhill Unit from August 2017 until she passed away in November. During her stay, she was treated with nothing but love and kindness. At the slightest sign of any pain or discomfort, Mum was treated quickly and appropriately by the nursing team so that she was able
to live out her final weeks in relative comfort.


The care staff made sure that Mum was clean and comfortable and also paid attention to her medical needs in addition to their normal duties. All staff treated Mum as an individual, and their warmth and humour made things so much easier to bear. Many of them went ‘above and beyond’ what we would have expected. As a family, we could not have got through Mum’s final days and hours without the support of all the staff. They provided reassurance and comfort, brought us food, gave us hugs and sent us home for rest when we were on our knees. When Mum passed away, she was treated with such dignity - we couldn’t have asked for more.


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Review from George M (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Four Hills is well administered as well as clean and tidy, both individual rooms and common areas.
The home is well staffed and the staff are skilled in all relevant areas, very competent and take a friendly and individual interest in all the residents.
Small events take place frequently and visitors
are very welcome.

Reply from Gillian McKnight, General Manager at Barchester Four Hills Care Home

Thank you so much for the lovely words relating to the home and the staff. We all appreciate it greatly.


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Review from A W (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's diabetes has been out of control for some months whilst in hospital. Four Hills nursing and care staff have made significant efforts to control his blood sugar by testing his blood up to six times a day adjusting his insulin as required and carefully receiving his food intake. He has other health
problems which exacerbate diabetes and they have helped to manage and control his condition while dealing expertly and sympathetically with is other problems.

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Review from Irene R (Friend of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the staff are very helpful. Nothing seems to be a bother for them, they are very kind to the residents. They treat them like they're their family.

Reply from Chloe Durnan, Admin at Barchester Four Hills Care Home

Thank you for your kind words, Irene.


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Review from M M (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum will be in Four Hills Care Home 2 years April this year 2017. The standard of care is very good. The staff do a great job and make the family feel welcome when we visit mum, from the girls at the front desk to nurses, carers and the domestic staff.

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Review from Charles C (Resident) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always on hand to give advice and help from maintenance, domestics, nurses, reception and management. This care home is well run and very welcoming to family and friends. They keep me (as the resident's daughter) well informed and up to date with my father's care and day to day.

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Review from Sandra C (Daughter of Resident) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in the Lambhill Unit by wonderful staff who not only looked after him but the whole family. Nothing was a bother and made us feel still very much part of his care. My dad loved the banter with the staff and had a wicked sense of humour which he maintained to the end. In the
last few days of my dad's life the staff went about the business with compassion, care, understanding and were very unobtrusive when dealing with such a painful situation for family.
Sadly I was unable to be there with my dad at the end, my sisters were, as I live in Australia but never in his time there did the staff make me feel I was a nuisance when I called. The care he received was second to none and I would have no hesitation in recommending Fourhills to anyone looking for a care facility for their loved one. The staff made us feel they treated the residents like their own family, sadly something not every care home does.
Some areas looked tired but the care made up for that.

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Review from Pauline F (Daughter of Resident) published on 13 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was transferred from the royal infirmary Glasgow to Four Hills for palliative care where the staff have been lovely to my dad, nothing is too much for any of the staff as dad is getting better I would just like to say a big thank you to all the staff for Excellent care. Dad has his up's and downs,
the staff could see this so would leave him to come round.. BIG THANK YOU

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Review from Robert S (Nephew of Resident) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was transferred from Glasgow Royal Infirmary to Four Hills for palliative care and she was very worried about "going into a home". When we visited her on her first day we were very impressed with the ambience and overall condition, appearance and feeling of the home. We cannot overstate the
level of personal care and attention ALL of the carers in Firhill section provided to us personally as relatives and visitors, and more importantly the care that our aunt received during her short stay at Four Hills. The knowledge that everyone at Four Hills eased the passing of our beloved aunt made our experience considerably less anxious and more bearable.
MANY THANKS TO ALL MEMBERS OF THE FOUR HILLS TEAM.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Barchester Four Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Barchester Four Hills Care Home is calculated as follows: ( (295 Excellents x 5) + (97 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 420 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Four Hills Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (6)

Tracey

Tracey Libby

Job Title: Deputy Home Manager

Tracy is the Deputy Manager here at Four Hills. She combines her expertise in providing not only first-class care in the home but also ensures that everyone is trained to a high standard ensuring that the team develop their skills.


Tracy was the BHC Divisional Winner for Care Practitioner of the Year in 2019. Tracy is a valuable team member for both Four Hills and Barchester and has worked with us since 1997!


Belinda

Belinda Swart

Job Title: Head of Community - Lambhill House

Belinda has 20 years of service with the company. She runs a tight ship and “her” residents always come first. Belinda makes sure that her team not only deliver a high standard of care but creates an environment of calmness and fun.


Mary

Mary Mills

Job Title: Head of Community - Fir Hill

Hi, my name is Mary, and I am the Community Manager of our Fir Hill Community. In 1975, I started working as a healthcare assistant at 17 years old and was originally from the islands of Scotland.


I worked as a registered nurse with the NHS before moving to Canada. I have 30-plus years of experience working in care homes.


I started at Four Hills in April 2023 as a staff nurse before being promoted to unit manager. The response I have had from the Fir Hill community has been excellent, and it has been an honour to work with. The residents are the heart of the community.


Amy

Amy Maganya

Job Title: Head of Community - Ruchill

Hi, I am Amy Maganya. I joined Barchester as a nurse in 2020 and was promoted to Unit Manager in May 2023. I strongly believe in kind, compassionate care for our residents.


I am happy when my residents are content, with smiles on their faces and their families at ease knowing their loved ones are receiving the best care.


Annie

Annie Murray

Job Title: Home Administrator

Joined: 2014

Annie joined Four Hills in 2014 in the Laundry department before moving to the front-of-house in Jun 2015. After Annie's hard work and continuous support to the home, Annie was promoted to Administrator in February 2022.


Annie loves to interact with residents and families and does not only a great job at supporting our residents but our staff too.


Eileen

Eileen Orr

Job Title: Activities Coordinator

Eileen joined the Four Hills Family in 1999 and has worked in various roles since. Eileen originally started as a Kitchen Assistant, then moved on to Domestic, before moving on to her current role as Activities Assistant since 2017.


Eileen loves to bring joy to residents' lives by putting on meaningful and engaging activities. From in-house entertainment to trips out, our Activities team always have something going on to keep our residents engaged and stimulated.