Respite Offer - 14 days for the price of 10
Golfhill Care Home has a Review Score of 7.2 (7.193) out of 10, based on 5 reviews in the last 2 years. Over all time Golfhill Care Home has 60 reviews.
Review from J G (Niece of Resident) published on 25 October 2019
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Reply from Paul Lawson, Customer Service Manager Golfhill at Golfhill Care Home
Thank you very much for your review J G and we are delighted that your auntie is so contented at Golfhill.
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Review from Sharon C (Daughter of Resident) published on 2 August 2019
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Reply from Paul Lawson, Customer Relations Manager at Golfhill Care Home
Dear Sharon, Thank you so much for your feedback and for your kind words. It was an absolute pleasure caring for your mum and dad, please pass them both kind regards from all of the staff.
It would be a pleasure to welcome them back to Golfhill any time.
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Review from E B (Wife of Resident) published on 24 June 2019
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Review from Isabella M (Wife of Resident) published on 2 July 2018
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Review from Clare F (Daughter of Resident) published on 5 June 2018
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Review from Peter W (Nephew of Resident) published on 28 May 2018
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Review from A C (Daughter of Resident) published on 4 May 2018
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Review from Mary M (Resident) published on 4 May 2018
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Review from Vicky N (Friend of Resident) published on 3 May 2018
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Reply from Nancyanne Smith, Manager at Golfhill Care Home
thank you very much for this positive feedback, please feel welcome to take part in our new Garden Club when you visit.
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Review from Garry S (Grandson of Resident) published on 1 May 2018
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Reply from Nancyanne Smith, Manager at Golfhill Care Home
Thank you for the lovely feedback. We are glad your grandmother has settled in well.
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Review from Rosemary M (Friend of Resident) published on 23 April 2018
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Reply from Nancyanne Smith at Golfhill Care Home
Thank you for your feedback, from the team at Golfhill care home.
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Review from Laura C (Granddaughter of Resident) published on 23 April 2018
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Reply from Nancyanne Smith at Golfhill Care Home
Thank you for your feedback, from the team at Golfhill care home.
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Review from Susanne B (Wife of Resident) published on 6 December 2017
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Reply from Jayne Duck, Customer services administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Liz M (Niece of Resident) published on 23 October 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. I'm so glad to hear that you feel that your aunt is safe and well cared for, this must give you peace of mind knowing this.
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Review from M M (Daughter of Resident) published on 23 October 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Violet G (Wife of Resident) published on 26 September 2017
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Reply from Jayne Duck, Customer services administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Anna M (Sister of Resident) published on 25 September 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Kathleen B (Daughter of Resident) published on 25 September 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. I'm so glad to hear that your mums health has improved and that you have peace of mind knowing that she is well cared for.
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Review from Mark (Nephew of Resident) published on 14 August 2017
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Reply from Jeanette Holding, Customer Service at Golfhill Care Home
With deepest condolences to the family.
Thank you for the kind words.
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Review from Nancy G (Friend of Resident) published on 18 July 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
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The Review Score of 7.2 (7.193) out of 10 for Golfhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.800 for Golfhill Care Home is calculated as follows: ( (34 Excellents x 5) + (5 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 60 Ratings = 3.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.393 Points relating to the number of positive Reviews for Golfhill Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 3 Positive Reviews ÷ 21 = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jul 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
I am extremely privileged to be the Manager at Golfhill Care Home.
As a nurse, I have over 40 year’s experience and have managed Care Homes for nearly 20 years. I am a proud mother of 4 children all grown up and working. My Hobbie is singing. I joined in with Karaoke and sang with my partner who plays the Guitar. I have been blessed with two grandchildren and family is very important to me. I am committed to making Golfhill a fabulous place to live and passionate about getting care right for all who use the service.”