Greenfield Park Care Home has a Review Score of 9.3 (9.324) out of 10, based on 20 reviews in the last 2 years. Over all time Greenfield Park Care Home has 136 reviews.
Review from A C (Daughter of Resident) published on 11 March 2025
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Greenfield Park Care Home
We are sorry to hear about this experience at Greenfield Park Care Home, the Home Manager has contacted you directly to discuss and apologised.
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Review from Margaret A (Daughter-in-law of Resident) published on 21 February 2025
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Reply from HC-One Limited, Administrator at Greenfield Park Care Home
We are sorry to hear about this experience at Greenfield Park Care Home. Can we please ask that you contact the home for a discussion and an apology.
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Review from C M (Nephew of Resident) published on 19 February 2025
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Review from D M (Husband of Resident) published on 19 February 2025
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Review from A S (Relative of Resident) published on 10 February 2025
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Review from C H (Daughter of Resident) published on 31 January 2025
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Review from A B (Son of Resident) published on 24 January 2025
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Review from Demi O (Granddaughter of Resident) published on 13 January 2025
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Review from Thomas S (Son of Resident) published on 9 December 2024
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Review from Diane D (Friend of Resident) published on 24 October 2024
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Review from June F (Daughter of Resident) published on 14 October 2024
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Reply from Clare Sheehan, Careline Advisor at Greenfield Park Care Home
Thank you for taking the time to review Greenfield Park Care Home. We would appreciate the opportunity to speak to you further about the issues you have raised. Please reach out to the home where we can pick up a conversation surrounding your concerns.
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Review from Sandra W (Daughter of Resident) published on 14 October 2024
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Reply from Clare Sheehan, Careline Advisor at Greenfield Park Care Home
Thank you for your feedback on Greenfield Park Care Home. We appreciate the time taken to complete the survey. Please contact the home manager to support your concerns around staffing and explore any further issues you may have.
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Review from H D (Daughter-in-law of Resident) published on 10 October 2024
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Reply from Clare Sheehan, Careline Advisor at Greenfield Park Care Home
Thank you very much for your review. We appreciate all feedback as it gives us the opportunity to improve the service we offer at Greenfield Park. If possible, please contact the Home Manager to discuss your concerns and we can plan a resolution for the issues surrounding the care of your Mother-in-law. We will update you in due course in relation to the drain at the front of the entrance which is currently sitting with the Council for repair.
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Review from D L (Son of Resident) published on 2 September 2024
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Reply from Clare Sheehan, Careline Advisor at Greenfield Park Care Home
Thank you for your recent review of Greenfield Park. We contacted Glasgow City Council Roads Department this morning to report the collapsed drain that is causing the issue at the entrance to the care home. They will deal with this as a matter of urgency. Regarding more activities, we have tried to contact you regarding this but unfortunately, you were not available if you can kindly make contact with the Home Manager on your next visit please to discuss further.
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Review from N M (Daughter of Resident) published on 4 July 2024
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Reply from Clare Sheehan, Careline Advisor at Greenfield Park Care Home
Thank you for your feedback. This is much appreciated and will support us in ensuring we offer the best possible service and care for those in Greenfield Park. If you have any resident specific concerns please speak with the Home Manager who will be more than happy to support a resolution.
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Review from M L (Resident) published on 15 December 2023
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Review from Elizabeth L (Daughter of Resident) published on 4 December 2023
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Review from Karen C (Daughter of Resident) published on 1 December 2023
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Review from Julie S (Daughter of Resident) published on 20 March 2023
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Review from Donna H (Daughter of Resident) published on 20 March 2023
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The Review Score of 9.3 (9.324) out of 10 for Greenfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.506 for Greenfield Park Care Home is calculated as follows: ( (149 Excellents x 5) + (68 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.506
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.818 Points relating to the number of positive Reviews for Greenfield Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 18 Positive Reviews ÷ 22 = 0.818
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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