Greenfield Park Care Home has a Review Score of 9.2 (9.178) out of 10, based on 18 reviews in the last 2 years. Over all time Greenfield Park Care Home has 136 reviews.
Review from Elizabeth B (Daughter of Resident) published on 30 January 2018
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Review from Anna B (Daughter of Resident) published on 30 January 2018
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Review from E H (Wife of Resident) published on 25 January 2018
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Review from Tracey J (Granddaughter of Resident) published on 17 January 2018
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Review from Anne M (Granddaughter of Resident) published on 17 January 2018
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Review from Anne R (Daughter of Resident) published on 17 January 2018
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Review from David M (Son of Resident) published on 10 January 2018
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Review from Liz C (Daughter of Resident) published on 9 January 2018
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Reply from Clare Sheehan, Care Advisor at Greenfield Park Care Home
Thank you for your feedback. The wardrobe and drawers were built into the bedroom, these will be replaced as part of our ongoing refurbishment of residents' bedrooms.
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Review from Rena I (Daughter-in-law of Resident) published on 4 January 2018
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Review from Sarah C (Daughter of Resident) published on 11 December 2017
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Review from Betty D (Wife of Resident) published on 6 December 2017
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Review from K M (Wife of Resident) published on 13 November 2017
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The bedroom wasn't clean, unsanitary. Pads left on the bathroom floor and food spillage on. The bedstead was never cleaned away, all the time he was in bed - he was bed bound.
Reply from Katie Price, Careline Advisor at Greenfield Park Care Home
“Our beds are of a standard size, as soon as we became aware of the need for an extension for this bed it was ordered. We now have a stock of bed extensions on site so we can access to these as and when needed.
We are sorry that you felt the standard of cleanliness was not up to our usual standard – rest assured that all bedrooms are reviewed daily by the housekeeping team and the Home Manager also carries out an additional check on a sample of bedrooms to monitor infection control and cleanliness.
Resident choice is important to us and we are sorry that you felt we did not listen or act on your concerns. The Home Manager has an open door policy and also runs a managers surgery – going forward this will enable any other relative to discuss any concerns they have with him”
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Review from Joan W (Sister of Resident) published on 24 October 2017
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Review from V M (Granddaughter of Resident) published on 23 August 2017
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Review from June K (Daughter of Resident) published on 18 August 2017
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Review from Anne T (Daughter of Resident) published on 14 August 2017
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Review from Joan G (Daughter of Resident) published on 7 July 2017
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Thankfully, Greenfield Park was his salvation, and ours. When he was admitted, we felt that he might live for only a few weeks. Thanks to the care he received, he had a good quality of life for 2 1/2 years. We shall be forever grateful for this extra time with dad.
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Review from Elizabeth M (Friend of Resident) published on 27 June 2017
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Review from Connie M (Niece of Resident) published on 17 May 2017
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Review from Pamela M (Daughter of Resident) published on 17 May 2017
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The Review Score of 9.2 (9.178) out of 10 for Greenfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.451 for Greenfield Park Care Home is calculated as follows: ( (125 Excellents x 5) + (68 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 213 Ratings = 4.451
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.727 Points relating to the number of positive Reviews for Greenfield Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 16 Positive Reviews ÷ 22 = 0.727
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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