Haydale Care Home

17 Corbett Street, Tollcross, Glasgow G32 8LF
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7.9 41 Reviews
  • Haydale Care Home, Glasgow
Haydale welcomes nursing, convalescence and palliative care needs, as well as offering care for complex forms of dementia and help for adults with a learning disability. Long and short term care needs are catered for.

Located close to the centre of Glasgow, this modern care facility consists of three houses, each offering different levels of care within comfortable surroundings. Bedrooms provide single accommodation with a 24 hour call system and views of the pretty gardens.

There is a keen focus on residents’ nutrition, personal preferences are taken on-board and homemade cake enjoyed on birthdays.

Many activities and hobbies are embraced by residents and the friendly care team, including smoothie making and gardening, while the Wii proves to be a very popular pastime.

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Care Provided by Haydale Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Richard Catahan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Haydale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,150

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Haydale Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Haydale Care Home Reviews (41)

Total of 41, showing 1-20
7.9

Haydale Care Home has a Review Score of 7.9 (7.915) out of 10, based on 7 reviews in the last 2 years. Over all time Haydale Care Home has 41 reviews.

Overall Experience

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Date Published

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Review from I J (Brother of Resident) assisted by family/friend published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Haydale in April 2024 and the staff have been very supportive with her needs. She is well fed and her personal care needs are met on a daily basis. There are plenty of activities to keep her amused in the home and the nurses always make sure that she receives the appropriate medication.
She is very happy and settled in Haydale.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank you so much for sharing your positive experience at Haydale. We are thrilled that your sister has settled in so well and is happy in her new home. We will pass on your kind words to the team. Best wishes.


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Review from M J (Sister-in-law of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sister-in-law moved into care home this year and due to the caring staff she settled in well and nothing was a bother to them. They supported her with any tasks and very quickly she trusted them with her personal care. They were quick to notice any issues and deal with them. Staff make her feel safe
and secure and welcome all her visitors. They include and interact with her in all activities.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank you for your review. It is lovely to see that your sister-in-law has settled in so well and is enjoying the activities at Haydale. We very much strive to create a home from home atmosphere where everyone feels welcome, comfortable and relaxed and our fabulous staff team always go the extra mile to ensure that residents' individual needs are being met. We will pass on your kind words to the team. Best wishes.


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Review from Jocelyn L (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Fall due to a carer hitting a bump in the shower room where Mum was tipped onto the floor causing injuries and had to go to A&E. Falls due to being in a pitch dark bedroom with no light on during the night. Just found out recently. Minimum £100 each time the carer escorts Mum to the hospital. Complaints
are not always taken on board. On the advice of GP to phone an ambulance, until I phoned GP, a delay in phoning an ambulance of a couple of hours. Whatever you want to take from this.

Reply from Fiona Hunter, Home Manager at Haydale Care Home

Thank you very much for your feedback. We're extremely sorry about the unfortunate issue caused by a dropped shower tray, this was rectified very quickly. We understand the distress caused by this when you visited and we offered our full support. You had been given every opportunity, as per the company's escorting policy, to escort your mum to the hospital however you had chosen for staff to attend on your behalf due to your working circumstances. I can confirm the home takes all complaints very seriously and the door remains open should you wish to speak to the management team directly. Apologies again.


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Review from M V (Sister of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home. My brother loves it here. Staff are friendly and always helpful.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank you so much for your review and ratings. We are delighted that your brother is so happy at Haydale. Best wishes.


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Review from G Y (Cousin of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't highlight how Haydale is such a great home. The staff are so nice and treat the residents like they are part of their family. The activities they run and organize are amazing. They have a social media page where all events upcoming are posted and also update when the events happen. I'm so glad
my relative is a resident as she is so happy and settled.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank-you very much for your review and kind comments. We are delighted that your relative is so settled and that you are happy with everything at Haydale, Best wishes.


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Review from Helen C (Mother of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My daughter's room got flooded in the middle of the night through no fault of her own and because they apparently didn’t have another room for her I’ve had to bring her home to my house with nothing in place. No hoist or hospital bed. She is only 31 with Rett syndrome, she has no speech and doesn’t
walk so her needs are quite complex. She is now stuck on the sofa until the morning because I can’t move her on my own. Absolutely shocking. The management doesn’t want to take responsibility for any of this. I honestly cannot fault the staff because they are brilliant and really are doing their best but so overworked as never enough staff. The place is falling to bits with wind howling through gaps in window frames and just overall scruffy looking. I have plenty of other complaints but they will be going to the appropriate people. Advise visit as often as you can and keep your eyes wide open. All down to poor management as staff was great and very sad because it could be once again a great wee home.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank you very much for your feedback. We're extremely sorry about the unfortunate issue caused by an upstairs resident who left their tap running for around 30 minutes and flooded their bathroom. As soon as the leak was detected, your daughter's safety was our main priority which is why she had to vacate the room until our contractors attended that day and we were confident that it was safe to be re-used again. We understand your distress when you visited and offered our full support. There were no alternative bedrooms available and we advised that the room was now safe for your daughter to re-enter and we would conduct regular checks as an extra precaution. We must stress that you decided to take your daughter home against our advice, as is your choice, however we supported you, arranged transport and provided food for you to take. Thankfully the next day you brought her back and she's now in her own room again. Apologies again and thank you for your kind comments about the staff.


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Review from David D (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with Mum's care, the staff in the main are lovely, her room is too.
However have noted recently, particularly at weekends, far fewer staff on duty and overall cleanliness of room, communal corridors, etc. has slipped a little.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Hello and thank you so much for your feedback. It is reassuring to know that you are so pleased with the care your mum receives at Haydale and happy with her room. Thank you also for the compliment about our staff team. We always work to the same safe staffing ratios and apologise if this wasn't evident on recent visits. Sometimes team members can be occupied in resident's bedrooms or are required to buddy up for personal care which may have been the case. Thank you for raising the other points and rest assured we will investigate this and if standards have slipped, even if only slightly, then we will address it immediately. Best wishes.


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Review from A C (Cousin of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin spent the last three years of his life in Sunnyside, the learning disability unit in Haydale Care Home. He was very happy and settled there and received a very high standard of loving care from a great team. He enjoyed various activities provided by the activities coordinator when he was able.
The staff provided personalised care tailored to his needs. The unit manager and her team worked to a high standard. If a problem arose they were always prompt in phoning me to discuss the action plan. I had peace of mind and felt very reassured that my cousin was receiving the best possible care.


I cant praise the staff enough for the excellent end of life care they provided for my cousin. Also for their compassion and support to the family.


Reply from Paul Lawson, Customer Relations Manager at Haydale Care Home

On behalf of all the staff and residents in Sunnyside, and from the whole team at Haydale, we are extremely sorry for your loss. Our deepest sympathies to you and your family. Your cousin will be very much missed at Haydale. It was comforting that you were able to spend so much time with him and be so caring towards the end of his life. Thank you for your review and for your kind comments.


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Review from Maragaret H (Sister of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe my sister is looked after to a high standard. The staff are on the ball with her care spotting issues quickly and taking the appropriate action.
The staff also keep in touch when an issue arises.
Motivation and activities are good for motivation.

Reply from David Martins, National Sales Manager at Haydale Care Home

Thank you for your kind review regarding the home, we are delighted you are happy with the care and communication.


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Review from Colin T (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the home now for over three years, she enjoys the home and the staff are very friendly.

Reply from Paul Lawson, Customer Service Manager at Haydale Care Home

Hello, thanks very much for leaving a review and it's good to hear that your mum enjoys life at Haydale.


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Review from Dorothy B (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On every occasion, the home has been clean and tidy.
The events team are fantastic always having baking days and fundraising.
I am kept up to date about all my mum's care.
All staff are pleasant and helpful.

Reply from Paul Lawson, Customer Service Manager at Haydale Care Home

Hello Dorothy and thank you very much for your review and for your kind comments. It's good to know that you feel well assured and well informed about your mum's care. We will pass on your kind comments to all of the team including our fantastic activity coordinators.


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Review from Mark H (Father of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my daughter's stay was initially for a short period of time, she has been well looked after and catered for. Nurses and caring staff have been very professional and helpful throughout.

Reply from Paul Lawson, Customer Service Manager at Haydale Care Home

Thank you for your review and we are very pleased that your daughter's stay was a positive experience. Best wishes.


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Review from K D (Sister of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident at Haydale Care Home and I cannot praise the staff and the care she receives enough. They know her as an individual, tailoring her care and activities to her preferences and needs. Staff seem to have a real love for, and sound knowledge of, caring for people with learning disabilities.
The care she receives is excellent and the communication with me as her guardian is always timely and clear.

Reply from Paul Lawson, Customer Service Manager at Haydale Care Home

Thank you very much for your lovely review. We are delighted that you are so pleased with the care your sister receives at Haydale and we will pass on your praise and kind words to the team. Best wishes.


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Review from Teresa W (Niece of Resident) published on 26 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty stays in Haydale and has done for the past 13 year’s, I personally think this is a great home the staff do their best and always are willing to listen and resolve any queries that I may have had.
My aunty likes staying here and that brings me comfort knowing she is looked after properly, the
staff are all approachable this goes from the staff on the floor to the manager and office staff they are all great.
Throughout the last year with Covid the staff were amazing keeping me informed of what was going on and keeping communication with my aunty ongoing as visiting had been stopped, they are all stars it’s a great home.

Reply from Paul Lawson, Customer Service Manager at Haydale Care Home

Hello and huge thanks for your very kind words. It brings us great satisfaction to know that your auntie is enjoying life at Haydale and that the family are comfortable in the knowledge that she is being well cared for. After 13 years we want to say a huge thank you to you for your continued support and on behalf of all the team, we really appreciate your review and hope that we can continue to live up to your expectations. Best wishes.


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Review from J M (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very upset and unsettled when she first went to Haydale, as I live in East Kilbride and my mum was originally only in for respite I intended moving her nearer to me when she was ready for full-time care. I reconsidered as I was happy with how she was settling in so well and that was all down
to how the staff helped her to settle. Her care needs were always met and staff showed kindness and respect to my mum and her family.

Reply from Paul Lawson, Customer Relations Manager at Haydale Care Home

Hi J M. Thank you for your kind words and we are delighted that your mum has settled in and that you are so pleased with her care and with the staff here at Haydale. Look forward to seeing you all soon.


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Review from S P (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after in Haydale. Her needs are addressed very well by the staff, particularly those that have worked there for a while are wonderful! The new manager seems very efficient and the administrator is very approachable and helpful. While I am happy with my mother being cared
for in Haydale, the home itself could do with being decorated.

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Review from J G (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I generally have no issue at Haydale with the exception of my mum's room which constantly stinks of urine. I have brought this up several times, however, has not been totally rectified. There is a blue/grey coloured chain in my mum's room which is very smelly. I also feel her wheelchair is very smelly.
My mum should be on a two-hour pad change!

Reply from Emily Hocking, Customer Relations Manager at Haydale Care Home

We are very sorry to hear of the issues raised. I will pass on your feedback to our team within the home and would like to invite you to meet with our Home Manager to discuss how we can rectify the issues in full.


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Review from K S (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haydale Care Home has done exceptionally well since my dad has been admitted they have done more in the 2/3 days that the care firm did in 20 months.

Reply from Emily Hocking, Customer Relations Manager at Haydale Care Home

Thank you, we will pass on your feedback to our team.


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Review from G M (Brother of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I am satisfied with the care provided although I do think the cleanliness sometimes leaves a lot to be desired.
Having experience of care homes over the last 20 years, I understand that odours can linger but the smell in the uint is always strong.
Could staff have air fresheners to spray in
the corridors as I have seen this done before?
I had one issue with regards to my brother and the staff dealt with it promptly.
They kept me informed every step of the way until it was resolved to my satisfaction.

Reply from Corrine Reid, Home Manager at Haydale Care Home

Thank you very much for taking the time to review our home. I take on board your comments about the smell and I will speak to our house keeping team.


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Review from Marie D (Sister of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support my sister has received. She is very well looked after and the staff are very well looked after and the staff are very helpful and are always available to talk to us when we visit and ask about her well-being.

Reply from Anne Moore, Manager at Haydale Care Home

Thank you for your comments on the home.


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Current Review Score: 7.9 (7.915)

Overview of Review Score

The Review Score of 7.9 (7.915) out of 10 for Haydale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.036 for Haydale Care Home is calculated as follows: ( (52 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (10 Very Poors x 1) ) ÷ 83 Ratings = 4.036

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.879 Points relating to the number of positive Reviews for Haydale Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 5 Positive Reviews ÷ 13.2 = 0.379

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Fiona

Fiona Hunter

Job Title: Home Manager

Joined: 2025

It’s my great privilege to be the Home Manager at Haydale, and my favourite time of day is when I’m interacting with the residents and really getting to know them and their families.
With almost 20 years experience in the care industry I still get excited about helping people.
I’m lucky to have a very talented and dedicated care team and together we are constantly striving to reach and maintain high standards.
I’m also a very keen sports fan, especially football.


Frequently Asked Questions about Haydale Care Home

What types of Care is Haydale Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haydale Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Haydale Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Haydale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Haydale Care Home to the centre of Glasgow?

3.7 mile(s) as the crow flies, distance by road may be significantly further.