What types of Care is Northgate House Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How far is Northgate House Care Home to the centre of Glasgow?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Northgate House Care Home, Northgate Quadrant, Acredyke Road, Balornock, Glasgow, Glasgow City G21 3RB

Review from M M (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience

The care given to my mum by all nursing and care staff is 100%. The rooms etc are spotless. A very clean atmosphere. I rate Northgate House Care Home "5 Star". My mum is so content.

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Review from Ann D (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been here for assessment purposes.
The staff are exceptionally professional, pleasant, and patient. I phoned often and never has there been a problem. I always receive updated feedback on her progress. The Manager is extremely knowledgeable of her residents and is respectful of questions posed.
Excellent

rapport from all staff.

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Review from M C (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been very poorly in hospital and was transferred to Northgate awaiting medical review and assessment regarding transition and residential care. The carers have been outstanding in their care of my mother. Nothing is too much trouble for them and their love of what they do is evident. My

mother feels valued and supported and feels independent due to Northgate's encouragement for her to be active and involved. My mother is delighted by their care.

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Review from H M (Husband of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience

Management and staff are excellent.

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Review from A H (Cousin of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful very tidy and neat rooms. Very good.

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Review from Lylah W (Sister of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

In the last five years, my sister has been here, I came to visit twice weekly with her wee dog and was always treated very well by all the staff, who were friendly. It is nice to know she is being looked after by staff, and one lady, who has always been so helpful.

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Review from M M (Daughter-in-law of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother-in-law is in the Martha Unit in interim care, so I can't comment on value for money or rooms. I have been in the care home only once but what I can say is when you arrive, you smell cleanliness throughout the care home. The staff I met were exceptional, I did not meet the management. A well-run

home with excellent staff, well done.

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Review from A M (Son of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience

My mum is in interim care at the moment to get assessed so I can't comment on value for money or rooms. The moment I stepped into the home, the atmosphere was exceptional from management to carers, cleaning staff etc. What a wonderful home with wonderful caring staff. Staff make care homes and this

set of staff go beyond their jobs. This home and staff are a credit to HC-One's portfolio of care homes.

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Review from Barbara M (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

My dad had been in this care home for 2 years. Due to covid and visiting restrictions, like everyone else, it was a very hard first year. Since the new manager took over the management of this care home, I have had nothing but support from her. My dad took ill a few months back and the manager and staff

in the mungo unit, including domestics were by our side every day until the end. Nothing, and I mean nothing was a problem, from supplying us a recliner to sleep on in dad's room, to buying us dinner. The list goes on. I will not miss being part of the care home sector as a family member but I do miss the staff and residents of the mungo unit. Thank you so much from myself and the family for your support this year. It means a lot to us.

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Review from A M (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

Happy knowing mum is safe and being well-fed and well looked after.

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Review from P M (Friend of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

This care home is very well set out. Facilities for clients are very good. Staff are friendly, every person you meet is polite, kind, caring and helpful. My friend is happy, well cared for physically and mentally and most importantly feels safe.

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Review from B J (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience

All staff are absolutely excellent, they cannot do enough for you. They are great, caring for everyone, they also look after their families as well. The care and attention that they give is 100%, especially to our Mum, they have been there for her. Cannot thank the staff enough with all the care and

attention they give. Superb!
Thank you to each and every one of you.

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Review from P H (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience

My mum has dementia, is really stubborn and the staff work with mum and the family. Mum gets upset and the staff are very compassionate with my Mum.

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Review from Yvonne M (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for 7 years. The only problem I have is the turnover of staff. Considering Covid 19 that seems to be the norm.

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Review from A F (Granddaughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience

Overall good, although few issues with old management. Always room for improvement.

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Review from Wendy R (Niece of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

I found all staff friendly and welcoming when visiting my Aunt. I was happy to see how well looked after and content my Aunt was. Staff checked into the room regularly to make sure everything was okay. Staff were very attentive and made me feel very welcome. My Aunt also said the staff were all very

nice.

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Review from B C (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience

Hi there, from the day my mum was moved into this care home the staff have been wonderful. All questions have been answered when asked and my mum's care has been excellent. The staff went beyond their duties, especially during this difficult Covid period. I want to personally thank them all for the

care they provide.

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Review from L B (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience

My mum is very happy and settled here. She is well cared for and always clean and tidy. The staff are lovely, very friendly and helpful. I know she is in safe hands. Highly recommended.

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Review from L M (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience

My dad is very settled in Northgate House Care Home. Staff have been great and keep me updated on issues. After a few stays in hospital, dad can't wait to be back at Northgate House which makes it easier on me knowing he's happy and settled.

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Review from Kenneth B (Son of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience

Mum is always clean and tidy and properly dressed. Her room too is always clean and tidy. All the staff are aware of her condition and her personality traits, they are always helpful to us as a family. The care level is clearly very high and it is reassuring to us, thanks again.

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How well do we support people's wellbeing?	Good (4)
How good is our leadership?	Good (4)
How good is our staff team?	Good (4)
How good is our setting?	Good (4)
How well is care and support planned?	Good (4)

Northgate House Care Home

Care Provided by Northgate House Care Home

Good to Know

Facilities

Northgate House Care Home Reviews (87)

Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Bed Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Northgate House Care Home

What types of Care is Northgate House Care Home registered for?

How many Rooms does Northgate House Care Home have?

How far is Northgate House Care Home to the centre of Glasgow?

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