Review from Catherine R (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

Staff very welcoming, always happy to help.

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Review from Janet M (Sister of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

My sister has been in the care home for six months, and she has been very well cared for. She is very settled and happy, and her general health has been much improved. The staff are always on hand and give her great care and support. I am much more at ease now I know she is being well cared for and

happy.

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Review from Lorraine Y (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

Extremely pleased with the care home. Cannot praise the staff/management enough. Mum is looked after very well. Staff/management always very helpful. Can rest knowing mum is being well looked after. Would highly recommend the home to anyone.

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Review from Margaret E (Niece of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

My Aunt is a resident in Northgate House on a temporary basis, awaiting placement for long term care. My contact is limited due to covid restrictions but on occasions of phoning or visiting, staff are courteous, helpful and understanding of Aunt's needs. I only wish she was able to obtain placement

here but due to her level of nursing care needs, she has to be transferred.

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Review from Mary T (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

Mum is kept clean, tidy and stimulated. Staff are extremely caring. She enjoys her food.

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Review from F S (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

Dad is looking well and is very happy with the company and food here in Martha Unit. I am so happy to see him confident and relaxed.

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Review from Diane L (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience

The is my first experience of a care home, and I have to say that it has been very favourable. The staff are all lovely and so helpful, and my mum is happy and well cared for.

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Review from E M (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

It's the staff that make this home what it is. I am very, very pleased with the care my mum gets in the home. The staff are fabulous. The people skills of certain staff are second to none. Staff are exceptional. They go above and beyond all duties. 5*. Lovely to meet the lovely manager. Staff are also

very helpful and are excellent to my mum and I appreciate everyone. Thank you.

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Review from Nicole S (Granddaughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

My grandas only been in the care home since December and has settled in really well. Staff have been brilliant through these hard times with Covid and have always been a great support to us. Whenever I phone up to ask anything they are more than happy to help and are always friendly.

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Review from Sandra A (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

Any visits, phone calls etc have been very pleasant. Any of the staff I have come in to contact with have always been very considerate and kind and very helpful.

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Review from Donna G (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

This has been a very hard year for families of care home residents, but I have to say Northgate House has been exceptional throughout this time. All down to the dedicated and caring staff. Cannot thank them enough. Well done to all staff!

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Review from E M (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience

I feel very happy for my Mum and the care she is receiving at Northgate House Care Home. The staff are all amazing, very caring, considerate and helpful and above all my Mum has settled in very well considering how the last year has been. I can't thank the staff enough for all they have done for my

Mum and supported me also which has been extremely upsetting times through the covid situation.

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Review from Janice (Niece of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

Since my uncle has moved to Northgate we have had such a positive experience.
He has full capacity and is, therefore, able to give me his own opinion, he has said the staff are all very helpful and friendly. The food is like that of a hotel, and plenty of it. He has settled in well because he’s been

made so welcome.
Anytime I’ve spoken to staff I can honestly say without exception they are all helpful and have so much empathy for the situation we are all finding ourselves in just now. They give an honest update on my uncle, it’s not like calling a hosp where the reply is always ‘doing well, slept well’!

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Review from M D (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

Northgate House was an intermediary care home for my Mum, who already in dementia, had a stroke before being admitted to the hospital. The level of care and attentiveness has brought big improvements in eating, movement and physical health in her time at the home. The family are all very happy that

she was safe and her needs were being well looked after by a welcoming, friendly and conscientious staff. They were always willing to answer our questions and more importantly responded when Mum needed extra support or attention.

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Review from R M (Granddaughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

A very safe environment where my grandma has enjoyed the company of both residents and staff.
Every member of staff was approachable, kind to her and would go out of their way to help and make Grandmas time as best as it could be.
Thank you.

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Review from M O (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

Positive experience in Northgate House, Martha unit where my mum was very well looked after. All the staff were extremely attentive and always upbeat. They definitely make a difference to people's stay in the home. A very relaxed and friendly unit.

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Review from A F (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother was only here for an intermediate assessment and during that time, she was well looked after. The staff carried out their duties in a professional manner and attended to all Mum's needs.

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Review from C S (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

Cannot praise the staff enough for the excellent care given to my mum, during her stay here at Martha House.

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Review from K H (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

Nice staff to talk to and helped me and my mother, when we needed it.

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Review from Patricia K (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience

My first impression is of a very warm and welcoming place. The staff are all fantastic and help whenever needed. You can always find a staff member with a smile. The food is also excellent and it is great that it is made fresh on the premises. The rooms are all comfortable and very clean.

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How well do we support people's wellbeing?	Good (4)
How good is our leadership?	Good (4)
How good is our staff team?	Good (4)
How good is our setting?	Good (4)
How well is care and support planned?	Good (4)

Northgate House Care Home

Care Provided by Northgate House Care Home

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Northgate House Care Home Reviews (87)

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