Olympia House Care Home

Kerr Drive, Bridgeton, Glasgow G40 2QS
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8.2 46 Reviews
  • Olympia House Care Home, Glasgow
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Care Provided by Olympia House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 72 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability

Good to Know

  • Person in charge
  • Jacqueline McKay (Home Manager)
  • Admission Criteria
    • Within Registration
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

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Olympia House Care Home Reviews (46)

Total of 46, showing 1-20
8.2

Olympia House Care Home has a Review Score of 8.2 (8.181) out of 10, based on 2 reviews in the last 2 years. Over all time Olympia House Care Home has 46 reviews.

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Review from Cath D (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can easily say these guys have been brilliant with my mum. She's now there permanently and they provide a great service. From the managers, office staff nurses and care workers, even to the kitchen staff. Absolutely fantastic and I have no hesitation in recommending this care home. Highly satisfied.
Thank you Olympia House. My mother has so picked up since she moved there in November. That's all down to the manager and staff.

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Review from Adam M (Respite Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great, cannot fault them in any way from owner down to carers.
Great activities are run in-house by a particular member of staff and also have days and evenings out like boat trips and canal trips and the theatre.
All in all great place.

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Review from S G (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in the care home for 6 weeks now. After settling in we are happy with the care home, the only thing I would improve is the weekend staff seem to be all Agency and don't seem to care the way the weekly staff care. Hence we have to be there at weekends.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Olympia House Care Home

Thank you for your valuable feedback and I am pleased that you are happy with the care. Regarding weekend agency use, we will review our rosters to enable equal numbers of permanent and agency staff on each day.


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Review from I M (Nephew of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Arcadia Gardens was excellent. The room was clean and tidy. The standard of nursing care was outstanding. The carers were so helpful and understanding during difficult times. Can't praise the staff highly enough.

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Review from Jennifer R (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care and atmosphere at Arcadia Gardens wonderful. Our mum settled in with the help of wonderful staff and a loving environment. Geography and closeness to her sisters are the only reasons we are moving Mum - otherwise, we would be keeping the current set-up. We want to say a big thank
you to the wonderful staff and residents of Arcadia Gardens and wish you all the very best.

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Review from Nicola Y (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is well looked after and is much happier than he has been in a long time. I am happy with the care he is receiving. Many thanks.

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Review from Aileen W (Cousin of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Naturally, it took a few weeks for my cousin to settle and for the staff to get to know her and understand her needs. Since then she has been well cared for in a gentle, non-patronising way. She's very happy and settled which is reassuring after the resistance she displayed to going in. She is enjoying
the food and eating well. Thank you so much to all the caring, dedicated staff.

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Review from Tracy D (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and Mum well looked after.

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Review from Joan L (Sister-in-law of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this care home are the most efficient I have ever met. Their care of the residents is second to none. All visitors are made so welcome and residents are so much at ease.

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Review from M R (Nephew of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warm, caring nature of Arcadia Gardens is evident from the moment you arrive. The facility is very clean, tidy, and welcoming. The staff are very friendly and understanding of a relative's concerns. I'm so glad my uncle was temporarily put there as my mind was rest-assured.

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Review from David M (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only positive things to say about my dad's stay in Arcadia Gardens. Overall, the family are satisfied with the level of care my dad has received during his spell in the care home.

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Review from C M (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is nicely laid out but I would say my husband's room is basic. I know nothing about his choice of food or activities. The staff are friendly and kind but I am sure it is understaffed.

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Review from Ian S (Son of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Arcadia Gardens for three weeks and I'm very glad she is in here and very relieved.

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Review from David H (Brother of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe, friendly, clean and caring. Can't ask for anything more.

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Review from Denise B (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home for respite. The staff were so friendly and helpful it really helped to settle her and make her stay so enjoyable that we are going to make it a permanent arrangement. The staff go out of their way to helo and they are patient and nothing is too much bother. They exceeded
our expectations.

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Review from John M (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy here and likes all the staff. She likes the food and said the staff are lovely and helpful.

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Review from C G (Granddaughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful and welcoming. Gran seems happy. Any questions asked are answered promptly.

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Review from M A (Sister of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new management has come to Arcadia I have seen a vast improvement in the home as in staff and activities and residents getting regular outings which didn't happen before new management came also new manager very approachable also the activities co-ordinator is doing a great job.

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Review from J M (Nephew of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family member, I feel that it's a great place for my aunt. The management and staff are very supportive towards family members and my aunt.
She seems really happy with the food and has gained weight since arrival. She seems to get out a lot and loves all the activities on offer.
As a family,
we are really happy with the placement in Arcadia Gardens.

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Review from Alice M (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after in Arcadia Gardens.
She gets the best of care and I can't thank the staff enough.
The new manager makes a big difference. She will go out of her way to do anything amazing.

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Current Review Score: 8.2 (8.181)

Overview of Review Score

The Review Score of 8.2 (8.181) out of 10 for Olympia House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Olympia House Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.264 Points relating to the number of positive Reviews for Olympia House Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 2 Positive Reviews ÷ 14.4 = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Oct 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (0)

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Frequently Asked Questions about Olympia House Care Home

What types of Care is Olympia House Care Home registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Olympia House Care Home have?

There are 72 Single Rooms.

How far is Olympia House Care Home to the centre of Glasgow?

1.6 mile(s) as the crow flies, distance by road may be significantly further.