Chester Park Care Home

Oakminster Healthcare Ltd, 40 Lambhill Street, Glasgow G41 1AU
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7.7 44 Reviews
  • Chester Park Care Home, Glasgow
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Care Provided by Chester Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sian Harkin (Home Manager)
  • Admission Criteria
    • Social work and self referrals welcomed.
    • Ages 65+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Chester Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400

  • Accurate funding assessments can be made upon receipt of your SNA assessment, which can be obtained from your Social Work team.


  • (these prices are only a guideline, please contact Chester Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chester Park operates an open visiting policy. The team kindly ask that you avoid mealtimes if possible.


  • Parking

  • Ample on-street parking with no restrictions or charges.


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Chester Park Care Home Reviews (44)

Total of 44, showing 1-20
7.7

Chester Park Care Home has a Review Score of 7.7 (7.702) out of 10, based on 2 reviews in the last 2 years. Over all time Chester Park Care Home has 44 reviews.

Overall Experience

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Review from John C (Son of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a short-term resident at Chester Park Intermediate Care Unit, having been discharged from GRI when her condition deteriorated.
Despite being not very responsive and unable to care for herself, the care and attention she received from the ICU staff was outstanding, as was the empathy and
understanding shown to me and our family.
It was made clear that nothing was too much trouble and it was a huge comfort seeing my Mum’s dignity and respect being maintained during her stay.
The ICU team was extremely caring, accommodating, and professional in their work. I could see the interactions with other residents and all were very happy, well-treated, and looked after. The residents were very communicative and satisfied with their environment, with the food supplied and entertainment provided.
It was humbling to speak with the lady in charge of it and her team and see how determined they were to do their best for all residents and relatives and they deserve nothing but the highest praise and respect.

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Review from A W (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the care our mum received at Chester Park. The staff were friendly and welcoming on her arrival and kind and caring during her stay. Unfortunately, her room was in need of refurbishment and the bathroom was unsuitable for patient rehabilitation as it lacked a shower and made
mobility difficult. There was a very strong smell of urine in the bathroom.

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Review from David A (Son of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent four weeks in intermediate care unit after hospital. The care and attention of the staff in ICU was second to none and the communication with us was excellent. All the staff make my mother, and us, very welcome at all times and we were grateful to them. Top marks!

Reply from Pauline Ritchie, Operations Manager at Chester Park Care Home

We really appreciate this lovely feedback David, the staff will be delighted to hear this, we are so happy that your mum was happy with her care and her stay with us in ICU.
please give your mum and all her family our kindest regards.


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Review from Claire K (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The current manager and nurses show excellent leadership, compassion and care at all times. The carers provide person-centred care and again have compassion and dedication, even in difficult times.
The cleaning staff also show great care and compassion, they don’t just clean, same to be said for maintenance
staff.
The social coordinators make every effort to personalise and engage residents at all times.
The staff are what truly make Chester Park a good experience for residents and families.

Reply from Megan Allan, Operations Manager at Chester Park Care Home

Thank you very much for your feedback which is greatly received especially during these current difficult times.
I will pass your feedback onto the staff at the care home, whom I sure will be most grateful.


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Review from Andy (Son of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is here and from the Intermediate Care Unit to his now Permanent Care Area, all aspects of his care have been excellent. The staff are amazing with him and totally professional. I couldn't have picked anywhere better or caring. Absolutely no complaints.

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Review from D J (Son of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care not to be faulted on the whole though issues in the past managing stoma. Communication lacking though, for example, no visitors allowed since 12th March due to Covid 19, but to date no phone call or text or email or letter to let relatives know. Missed social events through not being kept informed.
Items removed from room without permission and never returned - tower fan, folding chairs and folding table. Entry via front door difficult due to buzzer being unanswered in a timely manner, not pleasant to stand in cold wet weather waiting on response. Guardianship taken over by Oakminster resulting in state of mothers' finances and expenses taken from them becoming unknown, lack of transparency over residents 'spending money'. Large expenditure to refit 'Hub Of The Home' whilst some residents rooms remained in need of upgrade and some very squeaky floorboards require attention. Staff pleasant, in particular night shift very attentive. Mum happy on the whole and safe here.

Reply from Sarah MacAskill, Manager at Chester Park Care Home

It is unfortunate that you feel you have not received adequate communication regarding the lockdown of the care home although I have already discussed this with you.

I would be happy to arrange a meeting with you to discuss the issues that you have raised once the lockdown is over, as at present we must minimise any risk to residents living in the care home.


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Review from B P (Wife of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The intermediate care has been good to assess my husband's needs. Staff have been attentive and helpful. We celebrated our wedding anniversary and this was helped by room decorations. Flexible visiting meant I could come to help him settle at bedtime, bring a friend to see him and bring some music in
for him.

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Review from D S (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and took great care of my mother on short stay at Intermediate Care Unit.

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Review from Ann B (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy at the service which was provided and the staff have a very caring and attentive manner.

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Review from P S (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff. Good management. Good at communicating changes in my mother's condition. Polite carers.

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Review from Sam G (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the best decisions I made was to place my mother in residence at Chester Park Care. She was in residence for eight years, and I have absolutely no complaints about the care and attention that she received in all of this time. The majority of the staff are long-serving, and to me, this says a
lot, especially for a care home. There were a few occasions when staffing levels were lower than expected, however, the staff always managed to cope. There is an extensive refurbishment programme going on at present throughout various areas within the buildings, but it does not impact on the care of the residents. I have no hesitation in recommending Chester Park Care Home.

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Review from L M (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very helpful in all aspects. They have been very good at caring for my mum and when I was upset they were there for me too. They show a lot of patience and understanding.

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Review from M C (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in the Intermediate Care Unit at Chester Park for 28 days. My mum was very anxious initially but the staff made her feel very welcome. She received excellent care from all the staff including doctors, physios, nurses and carers. She even enjoyed the food. I would definitely recommend the
Intermediate Care Unit at Chester Park.

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Review from J M (Niece of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Chester Park Care Home friendly and caring, although rushed off their feet.
The facilities were comfortable and allowed relatives the freedom to relax with their family. It's a demanding job and the staff are up to the task.

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Review from M H (Daughter-in-law of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the building we were always welcomed with a friendly face and a smile. My mother in law was very content in ICU and well looked after, hopefully she will be as happy in the care home.

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Review from C P (Sister of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care. Staff are kind, considerate and helpful.
Only one thing - clothes have gone missing because there were no name tags on. Not told about name tags.

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Review from A W (Son-in-law of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was looked after with care and attention.
She was provided with help to assist her in her future needs.

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Review from J M (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with care and respect. The staff kept us up to date on a daily basis. The staff clearly very hard and as far as I am concerned they couldn't do enough for my mum.

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Review from James W (Brother-in-law of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall impression of this care home is very favourable.
It should be noted that due to travel distance involved opinions/ratings are based on relatively infrequent visits.

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Review from L W (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are overall very happy with Chester Park. The staff have been fantastic and my Mum settled in very well. We, as a family, were also made very welcome.

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Current Review Score: 7.7 (7.702)

Overview of Review Score

The Review Score of 7.7 (7.702) out of 10 for Chester Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Chester Park Care Home is calculated as follows: ( (17 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 23 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.224 Points relating to the number of positive Reviews for Chester Park Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2. 2 Positive Reviews ÷ 20.2 = 0.099

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Apr 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Chester Park Care Home

What types of Care is Chester Park Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chester Park Care Home provide?

Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Chester Park Care Home have?

There are 101 Single Rooms.

What are the Facilities & Services at Chester Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chester Park Care Home to the centre of Glasgow?

1.4 mile(s) as the crow flies, distance by road may be significantly further.