Chester Park Care Home Reviews (44)
Chester Park Care Home has a Review Score of 7.7 (7.702) out of 10, based on 2 reviews in the last 2 years. Over all time Chester Park Care Home has 44 reviews.
Review from J G (Son of Resident) published on 2 October 2019
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5.0 out of 5
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Review from J T (Son of Resident) published on 26 August 2019
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5.0 out of 5
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Review from James H (Son of Resident) published on 23 August 2019
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5.0 out of 5
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Review from Catriona G (Daughter of Resident) published on 22 August 2019
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4.0 out of 5
One was the immediate and full response to medical issues my mother experienced and the second but equally as important was a sense of kindness in the way staff (all staff) interacted with all individuals in the
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Review from F M (Daughter of Resident) published on 22 August 2019
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4.0 out of 5
All the staff were very caring, cheery and helpful and there was always a member of staff to assist both my dad and us as a family.
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Review from James G (Son of Resident) published on 21 August 2019
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5.0 out of 5
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Review from Donald M (Brother of Resident) published on 12 August 2019
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5.0 out of 5
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Review from Robert P (Husband of Resident) published on 31 July 2019
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5.0 out of 5
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Review from M H (Daughter of Resident) published on 10 July 2019
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5.0 out of 5
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Review from Rose C (Daughter of Resident) published on 17 June 2019
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5.0 out of 5
Over the period of the four weeks, Mum was there, she went from someone who was very scared and no longer felt she could look after herself, to someone who would have been very happy to stay, in fact, she said she wanted to stay.
By the time Mum went home, her confidence had been built up and this was in no small part to the patience and care of the manager and her excellent staff.
Thanks to the manager, her staff, social work and the rehab team, Mum has now been home for almost five weeks and it has been very successful.
If Mum ever needs permanent care, I would be very happy for her to stay at Chester Park.
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Review from Dom G (Son of Resident) published on 7 May 2019
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Overall Experience
4.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Dear Dom, thank you for taking the time to complete a review for Chester Park Care Home. I will ensure your comments are fed back to all our staff team. I would also like the opportunity to contact you directly for more information around food and drink, safety and security. It would be really helpful for us to know the areas where we can improve. Once again thank you for taking the time to complete a review.
Kind Regards
Louise Dunlop (Home Manager)
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Review from Susan F (Daughter of Resident) published on 11 April 2019
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Overall Experience
5.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Dear Susan, thank you for taking the time to provide feedback on your Mum's stay at Chester Park. I am really pleased to hear that you felt your Mum was well cared for during her time with us. I will feed this back to all our staff. Kind Regards, Louise Dunlop (Home Manager).
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Review from Marie B (Daughter of Resident) published on 28 March 2019
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5.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Hi Marie
Thank you for taking the time to give feedback on the service your mum received at Chester Park Care Home. I am so pleased your mum was satisfied with her stay here and I will feed that back to all our staff in the Intermediate Care Unit.
Kind regards,
Louise Dunlop (Home Manager).
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Review from C M (Daughter of Resident) published on 27 February 2019
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5.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Thank you very much for taking the time to review Chester Park Care Home. I'm delighted that your Mum had a positive experience during her stay with us. I will share your feedback with all the team. Kind regards.
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Review from Margaret B (Daughter of Resident) published on 27 February 2019
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5.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Dear Margaret thank you very much for taking the time to post a review for Chester Park Care Home. I'm very pleased you felt your Mum looked healthier after her stay with us. I will share this with all the staff. Kind regards.
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Review from Marie M (Daughter of Resident) published on 16 January 2019
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Overall Experience
5.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Thank you very much for your feedback which I will share with all our staff. We value all feedback from residents and relatives as this helps us to continue to improve and provide a high quality service.
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Review from Linda M (Daughter of Resident) published on 15 January 2019
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Overall Experience
5.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Thank you very much for taking the time to provide feedback on our service. We are delighted with your positive comments. Our staff continually strive to provide a high quality of care and support for all residents.
Kind Regards
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Review from Brian M (Son of Resident) published on 19 December 2018
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5.0 out of 5
Reply from Louise Dunlop, Manager at Chester Park Care Home
Thank you for a very positive review of our home. We appreciate all feedback from residents, relatives and friends. Best wishes
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Review from Neil B (Nephew of Resident) published on 5 December 2018
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Overall Experience
4.0 out of 5
Reply from Iain Ballantyne, Operations manager at Chester Park Care Home
Thank you for your review: it would be good to meet and discuss the areas that you marked down so that we can get things better for your relative and others living in the home. Please just contact the home and ask our administrator to make an appointment with myself.
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Review from M C (Sister of Resident) published on 8 June 2018
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4.0 out of 5
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Overview of Review Score
The Review Score of 7.7 (7.702) out of 10 for Chester Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.478 for Chester Park Care Home is calculated as follows: ( (17 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 23 Ratings = 4.478
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.224 Points relating to the number of positive Reviews for Chester Park Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2. 2 Positive Reviews ÷ 20.2 = 0.099
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.