Quayside Care Home

250 Halley Street, Yoker, Glasgow G13 4DT
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9.1 96 Reviews
  • Quayside Care Home, Glasgow
Quayside Care Home, situated in the peaceful residential community of Yoker, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, summer house and a wellbeing programme which helps residents to maintain their hobbies, try out new things and engage with the local community.

The catering team at Quayside understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Quayside likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting each person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Quayside, the team encourages residents to take an active role in the Yoker community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Quayside.

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Care Provided by Quayside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shaun Docherty (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Quayside Care Home Reviews (96)

Total of 96, showing 1-20
9.1

Quayside Care Home has a Review Score of 9.1 (9.142) out of 10, based on 19 reviews in the last 2 years. Over all time Quayside Care Home has 96 reviews.

Overall Experience

  • 57
  • 34
  • 3
  • 2
  • 0

Date Published

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Review from J M (Husband of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 550 days in your home with severe physical and cognitive difficulties which required 24/7 care. She was confined to bed and was unable to perform her basic needs. Above all she required tender loving care and that was what she was always given. Great attention was given to her personal
hygiene and clothing. Throughout her entire stay I never once thought of making a complaint of any sort. I will always be happy to recommend your home.

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Review from Alan M (Son of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died two days ago and she was a resident there for about 18 months.
She was well looked after by the carers and nurses and in fact by all the staff.
I recommend the home 100% without any problem.
She was treated with respect dignity by everyone.
Its a huge step to put any member of a family
into full time care but quayside will take away any fears of this, they will look after the family member like they were there own family. I would not hesitate or recommend this home..
I was with my mum when she died at quayside and it was very peaceful and so comforting to know that even after she passed on, this was completed and done with so much peace and love afterwards.. Thankyou to all the staff, nurses, carers, laundry staff, cleaners, maintenance staff, I knew them all my name as I was up there 6 days a week.. Can't fault anyone.. Thankyou so much for all your love and respect you gave me and mum daily. Xx

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Review from Eddie E (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although there is an outside area with access from doors in the communal area, residents are never allowed out there (it is fenced and secure). This means that the residents get very little opportunity for fresh air and sunlight and spend most of their time between the communal area and their rooms.
Activities for the residents are limited. There is a shed that they sometimes get taken to if the weather is nice where they can sit outside but this isn't often. The room is satisfactory but not great (drawers are wonky and don't open and close properly etc).
The staff are great. Very friendly and patient with the residents.

Reply from Clare Sheehan, Careline Advisor at Quayside Care Home

Thank you for taking the time to give us some feedback at Quayside Care Home. All feedback is appreciated and gives us the opportunity to improve the service we provide for our residents. Please feel free to speak with the Home Manager on your next visit to the home where we will be happy to discuss further.


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Review from A H (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Quayside in November 2022 and I admit I was nervous as I wasn't sure about handing over care to strangers. However, the care he has received has been great and the staff have been wonderful with him as he can be grumpy, to say the least. I am always called if anything is wrong
with Dad and what is being done to help him. I could not have asked for better care for him and the staff made it easy for me to relax knowing he is in a safe place.

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Review from Heather C (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad moved to Quayside he has come on brilliantly, he loved being in the day room with as he says (his mates) which I love as it means he feels safe. His health has improved and he has gained some of the weight which he lost in the hospital. The care he receives is first class the staff are
all so friendly he likes them all. If he needs anything they will get it for him. The staff are very good to him and they are good to us as a family they listen to us if we make a request for my dad they do it right away no waiting. It makes me so happy to know he is so well looked after and he is happy there too. Thank you for all the TLC he receives from every member of staff.

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Review from A M (Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at the Quayside Care Home has been great. The residents and staff are all friendly.

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Review from S H (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally my experience of Dad's support/care has been very positive over the 5 months or so he has been here. The staff are largely welcoming and supportive. I have found the management to be very approachable and empathetic. A special shout out to the well-being team who make a huge effort to involve
residents in appropriate activities.

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Review from H C (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum loves her room. The staff are all great. All staff happy to help.

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Review from K G (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Quayside in January 2024 and I couldn't be happier with his care. The facilities are lovely and well kept and the staff are fantastic, nothing is a problem and they do their very best every day for all residents. I wish I had found this place sooner, couldn't ask/recommend higher!

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Review from H B (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we have met are always so lovely and offering help.

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Review from G M (Nephew of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received excellent care at Quayside Care Home. The staff and manager were so caring and friendly. Nothing was ever a problem and the communication was great. I cannot recommend this home highly enough.

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Review from Ashley A (Niece of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is amazing. The staff and management are very friendly and approachable. My auntie has settled in here very well and feels very at home. The staff all go above and beyond, and I could not be any happier. I have spoken to the manager on a few instances and gave me all the reassurance I
needed when my auntie came in as I was very apprehensive only because I had never done this before.
Quayside is an excellent home.

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Review from G M (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided at Quayside Care Home was second to none. During a stressful, emotional, challenging time, myself and my family were supported and were safe in the knowledge that my mother was receiving the highest level of care. The standard of food has increased immensely, and the staff were
lovely, including management!

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Review from Charles N (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service at Quayside.
Staff are very friendly and attentive and always on hand to help.
No complaints at all.
She is very happy here and has settled in well.

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Review from Gerard K (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do an amazing job of looking after my mum.
I can't fault Quayside at all.
The management team are great and very approachable.
The food is great thanks to their amazing chef.

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Review from June M (Granddaughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has settled in well to the care home, all the staff are very caring and go above and beyond, food is very good with plenty of choices. My gran's room is kept very clean due to the hard-working housekeeping staff. There is always lots of activity on to keep my gran occupied, overall I am very
happy with Quayside.

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Review from R O (Wife of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My choice of a mood board is Raspberry.
My overall experience is staff are excellent, the bedrooms are very poor, badly need doing and to be told that only two bedrooms are being done is absolutely ridiculous, something needs to be done to them and done very soon, they are so depressing. More meetings
are needed about food, information on everything to do with what is going on in the care home.

Reply from Clare Sheehan, Careline Advisor at Quayside Care Home

Thank you for your kind feedback about the staff at Quayside. We are sorry to hear your experience with the standard of the rooms. Our refurbishment is only doing a percentage of rooms at this time, please contact the Home Manager to discuss the refurbishment further.


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Review from Arlene N (Wife of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care provision. My husband is always clean, tidy and well-dressed and appears happy although he can't tell me. The staff are attentive and when necessary medical attention was quickly called in. The entertainment team work hard to entertain the residents. The proposed refurbishment fell short,
not making bedrooms a priority and the proposition of only two being done will cause an avalanche of complaints from relatives.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Quayside Care Home

Thank you so much for your feedback about the kind care provided at Quayside Care Home. Unfortunately, the refurbishment plan only covers a small percentage of rooms within each unit at this time. We value your feedback and would be happy to discuss this further.


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Review from C S (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Quayside for six weeks. She is now more settled. The care is good, she is well cared for. Mum enjoys her meals. Activities are varied and Mum enjoys taking part, especially music and art. Family and friends are made welcome.

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Review from John M (Nephew of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is good - plenty there if you want it (my aunt's words). The nurses are all nice - they take time to talk and to ask how they are, the staff are lovely and hardworking - make sure they get washed. They get a hot bath at night when they want it. They get a game of bingo and there are prizes
- the staff tell them what they've got and they get to choose - my aunt got a magnifying glass. They give them a cup of tea - they're very good. My view is that my aunt has never been so contented in the last twenty years. My four cousins all agree and wish to commend you all for your hard work on her behalf. Thank you.

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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for Quayside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Quayside Care Home is calculated as follows: ( (163 Excellents x 5) + (41 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 228 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.567 Points relating to the number of positive Reviews for Quayside Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 17 Positive Reviews ÷ 30 = 0.567

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Shaun

Shaun Docherty

Job Title: Care Home Manager

Joined: 2021

What does ‘kindness’ mean to you?


“Delivering from the heart”


As a Registered Nurse, Shaun has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Shaun chose to work in the care sector as he has experience in firsthand, the kind care given, as an elderly relative required 24 hour care. He remembered thinking it must be a great feeling leaving a shift knowing that you have helped to achieve a positive outcome.


When asked what she enjoys most about her role, Shaun remarked:


“I love being able to instil positive cultures to enable to adopt a more person centre approach. Also, I like being able to chat and spend time with Residents during my walkarounds. Walking into the units and seeing Resident’s smile- this gives me the confidence that the team are getting in right”


Shaun has also achieved much outside of work, with her proudest achievements being completing Associated Board of the Royal School of Music grade 5 Piano and grade 5 Theory of Music. Shaun is really proud of his quick career progression and graduating from university.


Outside of work, Shaun enjoys playing piano in his spare time, and is a huge fan of Kylie Minogue.


If you would like to find out more about Quayside, Shaun would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Quayside Care Home

What types of Care is Quayside Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Quayside Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Quayside Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Quayside Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Quayside Care Home to the centre of Glasgow?

5.0 mile(s) as the crow flies, distance by road may be significantly further.