Quayside Care Home

250 Halley Street, Yoker, Glasgow G13 4DT
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9.1 96 Reviews
  • Quayside Care Home, Glasgow
Quayside Care Home, situated in the peaceful residential community of Yoker, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, summer house and a wellbeing programme which helps residents to maintain their hobbies, try out new things and engage with the local community.

The catering team at Quayside understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Quayside likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting each person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Quayside, the team encourages residents to take an active role in the Yoker community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Quayside.

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Care Provided by Quayside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shaun Docherty (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Quayside Care Home Reviews (96)

Total of 96, showing 21-40
9.1

Quayside Care Home has a Review Score of 9.1 (9.142) out of 10, based on 19 reviews in the last 2 years. Over all time Quayside Care Home has 96 reviews.

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Review from M M (Sister of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a nice ambience at Quayside. The staff are very attentive to my sister. Friendly and cheerful. The rooms are bright and cheery, having her own personal belongings around her. Her medical needs are well cared for. My sister says the food is very good with plenty of variety. Quayside has a wide
range of activities to suit the residents, with outings also. The management is extremely helpful to me, with guidance regarding finances etc. My sister is very content, living at Quayside and this gives me peace of mind.

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Review from Kenneth M (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff fantastic. Could not do enough for us. Ten out of ten.

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Review from Lisa C (Granddaughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and my grandmother has settled in great. A clean room and my gran is being very well looked after. The staff make her laugh and take an interest in her and what she likes. Very happy with all aspects of care and would recommend. The only negative, is the rooms could do with a refresh, as
a little dated, but are very clean.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Quayside Care Home

Thank you for taking the time to submit feedback for Quayside. I am delighted that your gran has settled in well. Thank you for your kind words regarding the staff. I will be sure to share this with the team. Whilst I appreciate the rooms are a little dated, I am delighted to advise Quayside will be receiving a planned refurbishment in November 2022, which will bring the home up to date and provide a stunning home for our residents. If you wish to discuss the refurbishment further please feel free to go into the office and see the home manager or one of the team, who will be happy to discuss the plans with you.


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Review from Joanne M (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the overall care of my father. The staff are always lovely and attentive to my father's needs.

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Review from M M (Friend of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been happy and settled in her time at Quayside. The staff are very good at keeping me informed of any changes in my friend's health and well being.

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Review from Allan F (Son of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father has been a resident since 2018. He was initially happy enough but the home has deteriorated over this period. When he first moved in there was a core staff of long-serving staff. As a result, the residents were able to develop a "family" atmosphere. However, staff turnover is now very high
and all these staff members have now left. His unit is now nearly all staffed by agency workers. I always had a number of concerns with Quayside since he moved in such as poor food, poor decoration, and very basic amenities but I could overlook these as he seemed happy due to the staff previously employed there.


I am now looking to move him out as soon as possible.


Reply from Diane Kerwin, Hospital Liaison Team Administrator at Quayside Care Home

Thank you for taking the time to contact us regarding your concerns, a member of our senior team will be in contact with you directly to discuss these in more detail. This will allow us to investigate and identify how we can learn from the issues you raised to ensure this is not repeated in the future. Please accept our apologies for any upset this has caused.


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Review from Violet S (Sister of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The rooms are extremely small, you could not possibly bring any of your own items to make you feel more at home. You have a bed, chest of drawers, a tiny wardrobe beside a sink, and one chair. That is your room for the next few years until you die. The food is like old school dinners, so all this stuff
on their website you can work out a feeding plan with them is just plain lies. When asked if I could put food in the fridge for my sister, the response was, "oh well you know the fridge is really only for milk". When asked if we could buy her a fridge for her room. "Well yes, but we would have to give you the type and the make". That being said I don't know where we would be able to place this fridge, the room is so small. There is a great deal of noise. There are not enough personnel for the residents. That being said I would presume that most care homes are the same. I don't find the level of care very good at all. What a sad world we live in.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Quayside Care Home

Thank you for taking the time to feedback your experience of Quayside Care Home. We take all feedback seriously to enable us to develop and improve the care that we deliver. It is our ethos to work with residents, friends and family to deliver care in the most person-centred way we can for the best outcomes for our residents. I am sorry that Quayside is not to your chosen standard and I would be more than happy for you to contact me directly to discuss the points you have raised so that we can look at resolutions to ensure that our residents receive the highest quality care.


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Review from Andrew L (Son of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were both residents at the nursing home for about a year. They were in different units due to the care they required. Both my parents received the highest level of care and the staff could not have done anymore to make their time at the home so safe and enjoyable for them. I and all my
family can not thank everyone for the care and compassion they showered my parents with. I can not recommend this nursing home highly enough, 10/10.

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Review from Doreen P (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum recently stayed here. I would like to thank all the staff for the excellent care she received. I found the home to be very welcoming and the staff helpful and caring. I could leave after a visit happy in the knowledge that she was safe happy and being looked after to a very high standard.

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Review from Margaret D (Sister of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your nurses, care and domestic staff are all so loving and caring to our wonderful old folk. The love I've seen them give to each and every one of them is really outstanding. I have been up to this home nearly every day since 2nd February all day so I have seen and each everyone is outstanding. I have
no fear over missing a day here and there because I know with my heart he is being cared for with love and respect so thank you so much.

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Review from J G (Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good. They are very helpful and treat me with respect.

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Review from Elizabeth C (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate this care home very highly. It is a really nice place and all the staff are very helpful and care very much for everyone here.
I have always been informed about how my mum has been whether good or bad and she is well looked after 24hours a day.
I have no complaints whatsoever all the staff
are brilliant.

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Review from Alan W (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glad Mum moved to this care home. Staff can't do enough for my Mum and me. Very friendly. Mum is doing well here.

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Review from L S (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was brought in for an assessment. I found that the staff immediately made the effort to put myself and my Dad at ease and assured us that all my Dad's health and wellbeing needs would be taken care of. I found all the staff to be very caring and very professional in their approach. I would highly
recommend this facility for anyone requiring help with looking after their loved ones.

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Review from Robert H (Nephew of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and treatment given to my aunt by all members of staff.

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Review from Stephen R (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service. The staff are brilliant!

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Review from Mary Ann P (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the staff give my mum all the attention that she needs one hundred per cent of the time. My mum had a wee upset when one of her favourite carers was moved but she has got over that now and she gets on with all the carers, they are wonderful people and they all do a fantastic job.

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Review from J K (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and I can't fault them. Very helpful good with the residents. Overall very good.

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Review from John A (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was placed in here she has come on a ton and back to her old self from her stay in hospital. All her sons/daughter have said the same, we all can't thank all the staff for looking after her so well. Big thank you from all mums family.

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Review from Ellen C (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Quayside Care Home on 22nd December 2017.
She seemed to settle quite well which was a nice surprise to us as her family.
She is happy and content and loves all members of staff and looks forward to her meal's every day.

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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for Quayside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Quayside Care Home is calculated as follows: ( (163 Excellents x 5) + (41 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 228 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.567 Points relating to the number of positive Reviews for Quayside Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 17 Positive Reviews ÷ 30 = 0.567

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Shaun

Shaun Docherty

Job Title: Care Home Manager

Joined: 2021

What does ‘kindness’ mean to you?


“Delivering from the heart”


As a Registered Nurse, Shaun has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Shaun chose to work in the care sector as he has experience in firsthand, the kind care given, as an elderly relative required 24 hour care. He remembered thinking it must be a great feeling leaving a shift knowing that you have helped to achieve a positive outcome.


When asked what she enjoys most about her role, Shaun remarked:


“I love being able to instil positive cultures to enable to adopt a more person centre approach. Also, I like being able to chat and spend time with Residents during my walkarounds. Walking into the units and seeing Resident’s smile- this gives me the confidence that the team are getting in right”


Shaun has also achieved much outside of work, with her proudest achievements being completing Associated Board of the Royal School of Music grade 5 Piano and grade 5 Theory of Music. Shaun is really proud of his quick career progression and graduating from university.


Outside of work, Shaun enjoys playing piano in his spare time, and is a huge fan of Kylie Minogue.


If you would like to find out more about Quayside, Shaun would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.