Quayside Care Home

250 Halley Street, Yoker, Glasgow G13 4DT
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9.1 96 Reviews
  • Quayside Care Home, Glasgow
Quayside Care Home, situated in the peaceful residential community of Yoker, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, summer house and a wellbeing programme which helps residents to maintain their hobbies, try out new things and engage with the local community.

The catering team at Quayside understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Quayside likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting each person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Quayside, the team encourages residents to take an active role in the Yoker community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Quayside.

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Care Provided by Quayside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shaun Docherty (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Quayside Care Home Reviews (96)

Total of 96, showing 41-60
9.1

Quayside Care Home has a Review Score of 9.1 (9.142) out of 10, based on 19 reviews in the last 2 years. Over all time Quayside Care Home has 96 reviews.

Overall Experience

  • 57
  • 34
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Date Published

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Review from Susan E (Wife of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would please ask once again, please put more staff in each house as the one my husband is in is full and there is not enough and they are overworked and underpaid.

Reply from Clare Sheehan, Careline Advisor at Quayside Care Home

Thank you for giving feedback about the staffing levels in the home. Please be assured that our staffing levels are carefully calculated and Resident dependency and numbers are taken into account. The Manager will be very happy to discuss any of your concerns about staffing in full with you.


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Review from Ann D (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Quayside are caring and attentive towards my mother which is the number one priority for me. Facilities here are very good and she has everything she needs in a safe environment.
There is also a regular activity schedule of games and other events which she always enjoys.

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Review from William M (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since commencing my stay here, I have nothing but praise for the staff - the quality of food and care. My only complaint is the lack of access to newspapers.

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Review from Emily B (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are excellent in keeping us informed about my mother's care.

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Review from Janet S (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very content here and well looked after. Also, the food has been varied and excellent.

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Review from Brenda W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Mum's care.

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Review from Stuart R (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been great. The 3 years my mum has been here have been excellent with me and my mother.

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Review from Caroline F (Sister of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and attentive. My brother always receives the best of care. The staff were quick to obtain emergency help when my brother became seriously ill. There is always a good homely atmosphere with treats and activities and something to look forward too.

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Review from Elizabeth C (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. Staff are great, always listen to my needs, friendly and helpful.

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Review from Charles S (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have treated me very fairly.
I have no real complaints.

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Review from Anne L (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here for almost two years and I like it. Staff are always there to listen and go that extra mile.

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Review from Alan T (Son of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has came into the care home for a short stay while we waited on a care home becoming available. After a short time we realised that my dad had settled and the staff had formed a good relationship with my dad, that we are no longer moving him into the other home. As a family, we are reassured
that my dad is safe and well cared for.
He is allowed to do what he wants when he wants and the staff support this at all time as he does not engage with activities, staff often visit him in his room.
The manager is fantastic and a great support to the family. She is very open, honest and welcoming as well as the clinical managers. All staff are a pleasure to interact with and we are very happy with the level of care.

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Review from J D (Niece of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both uncle and aunt in Quayside and the staff and social service have been excellent in looking after their needs and further care to future needs.

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Review from Caroline L (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into the Waverley unit of this care home from the hospital when it was confirmed she did not have the capacity to live alone due to dementia.
This was obviously a very upsetting time for myself and my family.
The staff and management in this unit supported myself and my mother
and were always approachable and answered any questions and concerns I had and I would like to thank them for this as it made the whole process a lot easier for us.
My mother was well looked after here.


Thank you to the manager and her staff, you do an amazing job.


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Review from Martha W (Resident) assisted by family/friend published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lot of the food I won't eat. Comfortable space, bed and seats. Lots of room.

Reply from Clare Sheehan, Care Advisor at Quayside Care Home

At Quayside we are aware that everyone is an individual and we try to cater to everyone’s preferences and needs. We have a varied menu and offer alternatives if required. Overnight we have the ‘Nite Bite’ menu which offers soup, toast, tinned foods and deserts. We also encourage the Chef Manager to meet with Residents who may need more support or variety with their meals


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Review from William B (Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like staying here. The food is quite good. The staff are excellent. The rooms are nice.

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Review from M G (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care has been taken to settle Mum into a new environment. All staff have been very helpful, attentive and kind, making her stay a very positive experience. Thank you.

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Review from Jane K (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant environment - all questions answered quickly. Any situation or issue resolved professionally. Staff polite and courteous at all times and a genuine sense of care and compassion at all times.

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Review from C H (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the way our mother has settled here. The staff have been very caring towards our mother. We leave every day knowing that she is very safe and well looked after, her appetite has increased which the staff have worked hard at.
Would definitely recommend this facility.

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Review from S S (Husband of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was at Quayside Care Home for 16 nights of respite care whilst I went on holiday. My wife was visited by members of the family during her stay and they have told me that my wife had received very good care during her stay. The staff had consistently attended to my wife and her wellbeing was
very good. Her bedroom was very good and comfortable, the home went out of their way to try and ensure that they provided the same level of comfort as that at home. All in all, I was very pleased with the care she received and would not hesitate to use this facility again.

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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for Quayside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Quayside Care Home is calculated as follows: ( (163 Excellents x 5) + (41 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 228 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.567 Points relating to the number of positive Reviews for Quayside Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 17 Positive Reviews ÷ 30 = 0.567

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Shaun

Shaun Docherty

Job Title: Care Home Manager

Joined: 2021

What does ‘kindness’ mean to you?


“Delivering from the heart”


As a Registered Nurse, Shaun has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Shaun chose to work in the care sector as he has experience in firsthand, the kind care given, as an elderly relative required 24 hour care. He remembered thinking it must be a great feeling leaving a shift knowing that you have helped to achieve a positive outcome.


When asked what she enjoys most about her role, Shaun remarked:


“I love being able to instil positive cultures to enable to adopt a more person centre approach. Also, I like being able to chat and spend time with Residents during my walkarounds. Walking into the units and seeing Resident’s smile- this gives me the confidence that the team are getting in right”


Shaun has also achieved much outside of work, with her proudest achievements being completing Associated Board of the Royal School of Music grade 5 Piano and grade 5 Theory of Music. Shaun is really proud of his quick career progression and graduating from university.


Outside of work, Shaun enjoys playing piano in his spare time, and is a huge fan of Kylie Minogue.


If you would like to find out more about Quayside, Shaun would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.