Quayside Care Home

250 Halley Street, Yoker, Glasgow G13 4DT
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9.1 96 Reviews
  • Quayside Care Home, Glasgow
Quayside Care Home, situated in the peaceful residential community of Yoker, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, summer house and a wellbeing programme which helps residents to maintain their hobbies, try out new things and engage with the local community.

The catering team at Quayside understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Quayside likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting each person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Quayside, the team encourages residents to take an active role in the Yoker community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Quayside.

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Care Provided by Quayside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shaun Docherty (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Quayside Care Home Reviews (96)

Total of 96, showing 61-80
9.1

Quayside Care Home has a Review Score of 9.1 (9.142) out of 10, based on 19 reviews in the last 2 years. Over all time Quayside Care Home has 96 reviews.

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  • 57
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Review from A C (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came here a couple of months ago. She seems to have settled well enough. The staff here are friendly and helpful and seem fond of my mum. The care home itself is somewhat shabby and could do with a bit of updating as furniture is quite worn and rooms could do with a paint. The grounds outside
let the place down with grass overgrown and needs weeding. At the end of the day, it's the care that matters.

Reply from Jayne Duck, Customer services administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Rosemary D (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, my overall support in the home is very good and I can safely put my mind at ease knowing my relative is getting a lot of support and care.

Reply from Jayne Duck, Customer services administrator at Quayside Care Home

Thank you for your review. I'm so glad that you have peace of mind knowing that your relative is well cared for and safe.


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Review from Joseph N (Son of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is done to a very high standard. Staff are very friendly and efficient.

Reply from Jayne Duck, Customer services administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from John G (Son of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, more than willing to help and answer any questions pleasant surroundings.

Reply from Jayne Duck, Customer services administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Alex L (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the overall experience is good. My mother does not fully participate in the activities so we cannot really comment on these. Food could be more varied but satisfactory. Otherwise, I have no current issues.

Reply from Jayne Duck, Customer services administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Elizabeth R (Sister-in-law of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. I have no worries about his care.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from C M (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very welcoming and pleasant. Staff always know where my dad is and are able to update us on his condition. He seems to enjoy his food. Everywhere is clean and presentable. He is regularly assessed by doctors for his medication and wellbeing and we are informed promptly.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Angela W (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home and staff very good. The staff cannot be any friendlier, they are always happy to help. The care home is clean and tidy and has all of the required equipment to help with dads happiness of staying ie TV and remote control.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. It is so nice to hear that all our staff are friendly and helpful and that your dad is happy. It must give you peace of mind knowing that your dad is happy and well cared for.


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Review from Mary-Ann P (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all really helpful and friendly which I think is a good thing. The level of care my mother receives is very good.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Jacqueline C (Sister of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care that is provided by the staff. Everyone is very pleasant and friendly and my brother is looked after very well.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M D (Resident) assisted by family/friend published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who care for all of us are excellent. They work very hard to look after everybody. The staff have the patience of a saint and I can't thank them enough.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review and kind words about our staff, it is lovely to hear these things and to know that you are being well cared for.


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Review from Susan L (Daughter of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say, that the care my Mother received while being assessed, was fantastic.
Every single carer/nurse.......were extremely professional in all their care.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Rose M (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in for 10 nights respite at Quayside Care Home. She was well looked after and was quite happy once she settled as this was her first time away from her own home. All the staff were very pleasant and nothing is a bother to them.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from T T (Son of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home, staff are excellent.

Reply from Jayne Duck, Customer services administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from E M (Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after. The staff make you feel welcome and take care of me. I have a lot of friends here.

Reply from Simone Berkeley, Customer Service Advisor at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Review from Lisa T (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel there could be more staff, as much as the staff do their best, I feel they are overworked and would like to give the residents more time and attention but can't.

Reply from Emily WIlson, Customer Service Administrator at Quayside Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We, as Bupa, are currently working on our staffing levels. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Mark L (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service here. My mother has been here for the last six months and has settled in very well. All the staff are very helpful and keep up to date with everything related to my mother.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. Glad to hear that your mum has settled in well and that you know what is happening all the time with regards to your mums care. The Bupa Customer Care Team.


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Review from J W (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad our dad is in this lovely home, amongst great helpful staff and residents. This makes myself and my siblings feel relieved and happy he is in a fantastic environment.

Reply from Jayne Duck, Customer Services Administrator at Quayside Care Home

Thank you for your review. Great to hear that your dad has settled and made new friends, and that you can have peace of mind knowing that he is looked after. The Bupa Customer Care Team.


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Review from Jean B (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is A1 and the staff here are very efficient. Also, the food is very palatable.

Reply from Jayne Duck, Customer sercices administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from K S (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my holiday. The staff are very good to me. I am looking forward to going home but I will come back with my family.

Reply from Jayne Duck, Customer sercices administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for Quayside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Quayside Care Home is calculated as follows: ( (163 Excellents x 5) + (41 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 228 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.567 Points relating to the number of positive Reviews for Quayside Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 17 Positive Reviews ÷ 30 = 0.567

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Shaun

Shaun Docherty

Job Title: Care Home Manager

Joined: 2021

What does ‘kindness’ mean to you?


“Delivering from the heart”


As a Registered Nurse, Shaun has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Shaun chose to work in the care sector as he has experience in firsthand, the kind care given, as an elderly relative required 24 hour care. He remembered thinking it must be a great feeling leaving a shift knowing that you have helped to achieve a positive outcome.


When asked what she enjoys most about her role, Shaun remarked:


“I love being able to instil positive cultures to enable to adopt a more person centre approach. Also, I like being able to chat and spend time with Residents during my walkarounds. Walking into the units and seeing Resident’s smile- this gives me the confidence that the team are getting in right”


Shaun has also achieved much outside of work, with her proudest achievements being completing Associated Board of the Royal School of Music grade 5 Piano and grade 5 Theory of Music. Shaun is really proud of his quick career progression and graduating from university.


Outside of work, Shaun enjoys playing piano in his spare time, and is a huge fan of Kylie Minogue.


If you would like to find out more about Quayside, Shaun would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.