Quayside Care Home

250 Halley Street, Yoker, Glasgow G13 4DT
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9.1 96 Reviews
  • Quayside Care Home, Glasgow
Quayside Care Home, situated in the peaceful residential community of Yoker, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, summer house and a wellbeing programme which helps residents to maintain their hobbies, try out new things and engage with the local community.

The catering team at Quayside understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Quayside likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting each person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Quayside, the team encourages residents to take an active role in the Yoker community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Quayside.

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Care Provided by Quayside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shaun Docherty (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Quayside Care Home Reviews (96)

Total of 96, showing 81-96
9.1

Quayside Care Home has a Review Score of 9.1 (9.142) out of 10, based on 19 reviews in the last 2 years. Over all time Quayside Care Home has 96 reviews.

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Review from M O (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care here is good.

Reply from Jayne Duck, Customer sercices administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Anne B (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I visit my mum on a regular basis I see both during the afternoon and at night. My mum is very well looked after by all the staff who have great patience with everyone. My mum's bedroom is always spotless and so is her personal care. There is a good variety of meals on offer and my mum has put
on some weight since being here. I would recommend this home to anyone.

Reply from Emily Wilson, Customer Service Administrator at Quayside Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with Quayside Care Home, their staff, and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from David A (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff for the care given to my mum and the support offered to the family.
My mum was only in Quayside for a week but every aspect was treated with dignity. The empathy and support shown by all the staff were outstanding and will not be forgotten by her family.
Can I make
a special mention to the unit manager of Waverley House who has given us great support all week and has made it that bit easier at this sad time.

Reply from Emily Wilson, Customer Service Administrator at Quayside Care Home

Thank you so much for your lovely review. I am so pleased that Quayside provided both you, and your Mum with the care and support you needed. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.


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Review from Wesley G (Brother of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the Quayside Care Home and all the staff are more than satisfactory for my brother's needs, and also I would recommend the home to anyone looking to place a relative.
My brother seems to have settled in here very well and all the family are very pleased.

Reply from Emily Wilson, Customer Service Administrator at Quayside Care Home

Thank you for your feedback, we really appreciate it. I am pleased that your Brother has settled in well at Quayside, and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from Georgia M (Granddaughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that I am very impressed with the level of care that I've witnessed for my elderly grandmother, who is at end of life with dementia and a resident at your care home. I try to visit as often as I can and during these times I've found the staff to be extremely helpful (even when
it is evident they are busy). The nurses regularly check on my gran during my visitations and I've even been offered cups of tea! I once mentioned in passing to a nurse that even though her appetite isn't what it used to be, she still has a sweet tooth and loves jelly and ice cream. To my surprise, the next time I visited, the nurse had obviously passed on what I'd said because my gran was given jelly and ice cream. It's the little things like this that reassure me that my gran is in safe hands. The attention to detail really does make a difference and doesn't go unnoticed.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from C E (Daughter of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time I have been associated with the care home I have found it to be of high standard, in food, care, hygiene and caring. The staff have always been very helpful, willing to listen and always ready to help with any concerns. The gardens surrounding the complex are well maintained and a
pleasure to sit in. Overall very satisfied with the care given to my Mum.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M H (Daughter of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to have my mother in this care home. If I have any questions or problems I can speak to someone immediately and it is dealt with, I am kept informed of any change of my mother's health. The staff are very happy and interested in my mother's welfare. Home is spotless and free from any odours.

Reply from Lydia Waller, Customer Service Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from D E (Son of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the level of care/interaction/medical care mum and dad are receiving.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from F S (Daughter of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find services very good though at times under staffed so there could be more carers sometimes. The staff take very good care of my mother and I know although she can't express so that she likes and trusts them which to me is the most important thing. I am very happy with her care and any concerns
I have are always dealt with straight away. Also the unit has a nice atmosphere and relatives are always made very welcome.

Reply from Rachel Elliott, Customer Service Administrator at Quayside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from I A (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here to visit a friend. When I asked for directions twice the staff were very helpful and I was shown to the room where my friend was. Then in a short time I was offered a cup of tea as well as mu friend. Not only tea but a lovely cake and a little fresh fruit!
the staff were cheery and pleasant.
So there was a good atmosphere.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from John M (Son of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the whole package, no complaints whatsoever with the staff and the home.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ina C (Sister of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with the care my sister gets here and it is quite handy for me to visit her as I don't have a car. I hope they keep her here as it lets us visit her.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from F B (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in Caledonia House are amazing, they are kind, caring and very approachable. My only observation is hat I don't see the staff sitting with the residents on the occasions I visit. They are completing care plans. I feel there should be more staff on duty. The food at times looks unappetising
but overall if I had to choose again I would still choose Caledonia.
Activities not always suitable for mum as she is deaf and blind. Feel more could be done to help her boredom and isolation.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Care Team.


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Review from Linda S (Niece of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a staff nurse myself working in a care home in Kirkintilloch and can compare the service my relative has received. I feel my aunt receives a good standard of care, she is comfortable, knows the staff well and is cared for to the best of the staff ability. The staff appear to be friendly and helpful
to both myself, my family and my aunt the service user.

Reply from Rose Pickering, Customer Service Administrator at Quayside Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J M (Friend of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Quayside care home are very caring and considerate. All of the residents are very well looked after and well fed.

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Review from M C (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum on a permanent four week placement. The staff are very friendly, very attentive and very approachable.

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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for Quayside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Quayside Care Home is calculated as follows: ( (163 Excellents x 5) + (41 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 228 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.567 Points relating to the number of positive Reviews for Quayside Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 17 Positive Reviews ÷ 30 = 0.567

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Shaun

Shaun Docherty

Job Title: Care Home Manager

Joined: 2021

What does ‘kindness’ mean to you?


“Delivering from the heart”


As a Registered Nurse, Shaun has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Shaun chose to work in the care sector as he has experience in firsthand, the kind care given, as an elderly relative required 24 hour care. He remembered thinking it must be a great feeling leaving a shift knowing that you have helped to achieve a positive outcome.


When asked what she enjoys most about her role, Shaun remarked:


“I love being able to instil positive cultures to enable to adopt a more person centre approach. Also, I like being able to chat and spend time with Residents during my walkarounds. Walking into the units and seeing Resident’s smile- this gives me the confidence that the team are getting in right”


Shaun has also achieved much outside of work, with her proudest achievements being completing Associated Board of the Royal School of Music grade 5 Piano and grade 5 Theory of Music. Shaun is really proud of his quick career progression and graduating from university.


Outside of work, Shaun enjoys playing piano in his spare time, and is a huge fan of Kylie Minogue.


If you would like to find out more about Quayside, Shaun would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.