Oakview Manor Care Home

41/43 Newark Drive, Pollokshields, Glasgow G41 4QA
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8.3 33 Reviews
  • Oakview Manor Care Home, Glasgow
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Care Provided by Oakview Manor Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Caroline Lees (Home Manager)
  • Admission Criteria
    • Private and publicly funded placements available.
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Oakview Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Accurate funding assessments can be made upon receipt of your SNA assessment, which can be obtained from your Social Work team.


Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Oakview Manor operates an open visiting policy. The team kindly ask that you avoid mealtimes if possible.



  • Parking

  • Car park spaces available. Ample on-street parking also available with no restrictions or charges.


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Oakview Manor Care Home Reviews (33)

Total of 33, showing 1-20
8.3

Oakview Manor Care Home has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Oakview Manor Care Home has 33 reviews.

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Review from Jonathan R (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Oakview Manor for the final 2 months of his life. He had dementia and had been in and out of 6 other care homes or hospitals. Oakview was by far the best care home. The staff without exception were very caring and attended to his needs at all times. His room was always clean
and tidy and he enjoyed the food on offer. His bad skin condition improved significantly as he was bathed daily and lotions regularly applied. Although he had lost interest in most activities, the activities staff made a great effort to try to engage with him and got some response. In the end, one member of staff attended to his last requests, made him comfortable and he thankfully passed away peacefully. Our whole family would like to thank all the staff at Oakview for all the wonderful kindness and care provided to my father. I would have no hesitation in recommending this home to anyone needing care in old age.

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Review from Margaret P (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very difficult for me to accept that Mum needed to go into care due to my poor health and work commitments. I found the staff to be very empathetic and reassuring, and Mum, herself, cannot praise the care and food enough. I am so grateful to have found this a success for my mum and myself.

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Review from Mary W (Sister of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found staff most helpful and caring. My brother is happy so that's important.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks for your lovely comments, Mary, from all staff at Oakview Manor Care Home.


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Review from A L (Friend of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have only visited three times, but very impressed by the efficiency of staff - especially under present restrictions. My friend's room is lovely. She is very content and happy with her surrounding, facilities and care.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Angela, all staff at Oakview Manor would like to thank you for your lovely response.


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Review from Jeanne B (Friend of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and very attentive to my friend. There's a really nice atmosphere in the home, both helpful and caring.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Many thanks for your comments, all much appreciated by all staff at Oakview Manor.


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Review from George D (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home very clean and the staff helpful and caring with plenty of patience.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks for your comments from all staff at Oakview Manor Care Home.


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Review from W J (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very receptive to relative's and resident's needs and desires.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks for your lovely comments, William; I will pass on your comments to all staff.


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Review from Isabel F (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, thoughtful and professional in a resident-focused culture of care and support. Open and welcoming to family members.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thank you Isabel for your lovely review, we will inform the staff of your comments.


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Review from C M (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, the care home works to a very high standard. Secure, safe and clean. Meets all my mum's needs. Staff friendly, happy and always up for any questions and always on the ball to help at any time, even when busy.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Your comments are much appreciated Carolyn, all staff at Oakview Manor would like to thank you for your lovely comments.


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Review from M G (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Oakview since June 2018. I am very happy with the level of care she has received during her time here. The staff work incredibly hard and I would like to thank them all for the tremendous work they do and especially during COVID. Mum is happy here, always well presented and
enjoys her homemade soup every day. Staff are caring, patient and attentive. Thank you.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks for your review, it is very much appreciated. We will pass your comments on to staff and we would like to thank you for your support and understanding over the Covid pandemic.


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Review from Joseph S (Resident) assisted by family/friend published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service provider. Same staff and a good manager. Can approach staff when needed. Very clean, like a home from home. No problem with the care home.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thank you Joseph for your review, it is much appreciated and will pass on your comments to all staff. We would also like to thank you for all your support and understanding during the past year.


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Review from Douglas J (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel that Oakview Manor have cared for my mother at a difficult time in her life. They have also been sympathetic when we could not visit, having to do door visits which was difficult due to Covid. Feel, in particular, that a couple of carers are great ambassadors for the care sector.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks for your comments, Douglas. I will pass your thoughts on to all the staff. Your mum has been a pleasure to care for and continues to make the staff laugh, daily, with her comments.


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Review from Kate P (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and staff are amazing. They have looked after my mum extremely well. I highly recommend Oakview Manor. Total professionalism and excellent care.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks, Kate, for your lovely comments. I will pass on to all staff it's much appreciated after the hard year that we have all been through. All staff residents and families supported each other during this time, all staff at Oakminster would like to thanks yourself for your continued support.


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Review from Carol T (Sister of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with Oakview Manor, my brother seems settled. The staff are very helpful, my brother's room is always clean and tidy. The staff are pleasant. No complaints.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks for your review comments Carol, it is very much appreciated by all the team at Oakview Manor.


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Review from Jennifer R (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not had any problems.

Reply from Caroline Lees, Manager at Oakview Manor Care Home

Thanks for the lovely comments on your review Jennifer, will pass on your thoughts to all the team at Oakview Manor care home. Much appreciated.


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Review from Billy R (Son of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have done a stellar job during this crisis.

Reply from Megan Allan, Operations Manager at Oakview Manor Care Home

Thank you very much for your review. It is great to receive feedback and I will ensure the team at Oakview Manor are made aware of this. The crisis has been a difficult time for all parties - staff, residents and relatives and we are extremely grateful that you feel we have done a 'stellar' job during this time. The staff at Oakview Manor work hard and it is so nice to see this being recognised in a positive way.


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Review from Isobel H (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As already stated our experience of Oakview Manor Care Home is first class. My husband and myself are so grateful to the manager and staff for their professionalism, kindness, caring and understanding of anxiety, helpfulness at times of crisis and total care re our wellbeing.
They gave me, as his
carer for years, such a wonderful sense of trust in them.
Thanks to them again and again.

Reply from Nicola Ferguson, Manager at Oakview Manor Care Home

Thank you so very much I will pass this review on to my staff. It's always nice to get a good review it will certainly boost my staff as they work very hard.


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Review from P H (Partner of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been living in Oakview Manor for a few months now, and he seems quite content and likes the staff. He enjoys the food, although he never remembers what he had for his last meal - even when he only had it fifteen minutes before!

Reply from Iain Ballantyne, Operations manager at Oakview Manor Care Home

Thank you for your review: it would be good to meet and discuss the areas that you marked down so that we can get things better for your relative and others living in the home. Please just contact the home and ask our administrator to make an appointment with myself.


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Review from Derek C (Son of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are totally dedicated to the care of residents. Our family feels confident that our mother is in the best place. We are kept up to date with all updates regarding our mother's health and wellbeing.
We are totally satisfied with the care she receives.

Reply from Iain Ballantyne, Operations manager at Oakview Manor Care Home

Thank you very much for your kind words.


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Review from Elaine W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Senior carer and carers all very helpful. Relate well with my mother and personal care is good. Rooms are well kept and ensuite facilities good.
Mum's room is one of the smallest available and in need of decoration but clean and well located on 1st floor and convenient for both lounge and family room.
This is fine as her mobility is poor (can walk with the assistance of carers).
Also needs some assistance with eating/drinking to ensure dietary requirements are met. Mum's anxiety is much reduced and this is down to personal care and being treated with dignity which is very much appreciated.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Oakview Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Oakview Manor Care Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.25 Points relating to the number of positive Reviews for Oakview Manor Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 2 Positive Reviews ÷ 16 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Frequently Asked Questions about Oakview Manor Care Home

What types of Care is Oakview Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oakview Manor Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Oakview Manor Care Home have?

There are 72 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Oakview Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oakview Manor Care Home to the centre of Glasgow?

1.9 mile(s) as the crow flies, distance by road may be significantly further.