Oakview Manor Care Home

41/43 Newark Drive, Pollokshields, Glasgow G41 4QA
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8.3 33 Reviews
  • Oakview Manor Care Home, Glasgow
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Care Provided by Oakview Manor Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Caroline Lees (Home Manager)
  • Admission Criteria
    • Private and publicly funded placements available.
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Oakview Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Accurate funding assessments can be made upon receipt of your SNA assessment, which can be obtained from your Social Work team.


Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Oakview Manor operates an open visiting policy. The team kindly ask that you avoid mealtimes if possible.



  • Parking

  • Car park spaces available. Ample on-street parking also available with no restrictions or charges.


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Oakview Manor Care Home Reviews (33)

Total of 33, showing 21-33
8.3

Oakview Manor Care Home has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Oakview Manor Care Home has 33 reviews.

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Review from C J (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and the care staff are very attentive and caring.
The staff are always putting the resident's dignity first.

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Review from L C (Friend of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have limited experience visiting once every 3 or 4 weeks. Staff have been friendly and helpful. I appreciate the cafe as a more relaxed environment for our visit.

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Review from Graeme D (Nephew of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A clean and friendly home with good staff that are friendly and very capable.

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Review from Robert S (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother entered this care home last year, we have been delighted with the standard of service provided. The staff, without exception, have done their utmost to make her feel comfortable and at home. They have been very helpful and caring and I am very satisfied that my mother is well cared for
and happy here.

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Review from J K (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred from another care home and is now a relatively new resident. She is receiving an excellent level of care. She is settling in fine. I noticed the upbeat atmosphere immediately.
Very professional, caring, friendly, welcoming and attentive to mum's needs. This care home was recommended
by a social worker who sent me a link to my email address. After reading the link and information given all views were excellent. Living conditions for mum are great. Very happy.

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Review from Henry H (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived in November 2016, was welcomed and settled in very well. This is due to the excellent care and facilities.
Would highly recommend Oakview Manor and all its staff and management.

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Review from Walter W (Brother-in-law of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Oakview Manor Care Home. Every aspect of it I find to be excellent - management, staff, cleanliness, facilities, 'move around' space, meals, quality of care - are all of a very high standard.
I have some experience of care homes in that both my mother and my mother-in-law
were each in care for 7 years. In addition, as a church visitor, I have visited many care homes, so I do have yardsticks to measure by and Oakview Manor surpasses anything I have seen before. It is, without a doubt, the best I have ever seen.

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Review from Margaret N (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for a number of years and standards have fluctuated over that time but at the moment they are overall good. The care staff are very good, caring and helpful. The main times when problems arise are when holidays or sick leave are covered by agencies but this doesn't happen too
often. Overall, my family are happy with the care my mum receives at Oakview Manor Care Home.

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Review from Kenneth W (Son of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and helpful both prior to mum being admitted and after. Full explanations of policies and methods were given. In 4 short weeks, there has been a significant change with mum's level of engagement with others. Her interaction with staff and residents has a positive impact on her
and on her quality of life. There are no adverse comments to be made! Location, service and standards are better than were hoped for.

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Review from Gerard S (Son of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother entered the home two months ago we have been delighted at the care she has been given by all the staff and management. Her health has visibly Improved despite her being in her one hundred and first year.

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Review from James S (Son of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank management and staff at Oakview Manor for the devoted attention given to mum whilst in your care.
She enjoyed her stay once settled in and we enjoyed visiting, the coffee shop was a great addition to the facilities whilst visiting, as it created a nice atmosphere for us all.

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Review from Agnes S (Grandson of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just had her review meeting and become a permanent resident at Oakview Manor as the care home can meet all of Mum's needs. The Management and staff treat Mum with respect, patience and dignity. Family members are warmly welcomed when visiting and feel involved in decisions relating to Mum's
care. All members of staff are very approachable and we have seen a marked improvement in Mum's health. Thank you, Oakview for making this stressful time that bit easier. We know that Mum is going to be well looked after.

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Review from Alex M (Partner of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I know the service from staff is and has been excellent since my partner's arrival.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Oakview Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Oakview Manor Care Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.25 Points relating to the number of positive Reviews for Oakview Manor Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 2 Positive Reviews ÷ 16 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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