Private parking for visitors provided.
Springboig Care Centre has a Review Score of 9.3 (9.318) out of 10, based on 8 reviews in the last 2 years. Over all time Springboig Care Centre has 20 reviews.
Review from G F (Next of Kin) published on 29 January 2025
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Review from Margaret L (Sister of Resident) published on 21 September 2024
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Review from Sheila B (Sister of Resident) published on 18 June 2024
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Thank you for your kind words. I will share this with our team, and we look forward to seeing you in the home soon.
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Review from Garry M (Son of Resident) published on 21 November 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Garry, we really appreciate you taking the time to leave a review and thank you for all your lovely comments regarding our home and team. We will pass on your comments to our team and we look forward to seeing you in the home.
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Review from Stacey H (Granddaughter of Resident) published on 9 October 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
We are overjoyed to hear that you and your grandmother are happy with the care given to her by our team at Springboig. There are many activities taking place in the home, we are looking forward to seeing you and family at our Halloween Party and Bake Sale this month. I will pass on your lovely comments to our team.
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Review from Karen B (Sister of Resident) published on 25 August 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Karen, thank you for your kind words. We will feedback on your lovely comments to our team. We look forward to welcoming you into the home soon.
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Review from D D (Daughter-in-law of Resident) published on 12 June 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
We are so pleased to hear of the positive experience your in-laws had with our home; we look forward to welcoming them back anytime. We will pass on your kind words to our team.
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Review from Jacqueline Z (Daughter of Resident) published on 22 May 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Jacqueline, we really appreciate you taking the time to leave your review. It is a pleasure caring for your Mum; we are so proud of our team, who are enriching the lives of our residents. Thank you again for your kind words, which we will share with our team. We look forward to seeing you in the home.
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Review from F C (Daughter of Resident) published on 21 February 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Thank you for taking the time to review your mother's experience with us. I will pass on your lovely comments to our team. We look forward to seeing you in the home.
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Review from John D (Son of Resident) published on 25 January 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear John, thank you for taking the time to review your and your father's experience with us. We will pass on your comments to our team, and please feel free to speak with our accounts department regarding the concerns raised. We look forward to seeing you in the home soon.
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Review from Katrina S (Daughter of Resident) published on 23 January 2023
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Katrina, thank you for taking the time to review your mother's experience with us; we are overjoyed to hear of the impact that our staff have had and are continuing to have on your mother and family. We look forward to seeing you in the home soon.
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Review from Michelle R (Granddaughter of Resident) published on 30 December 2022
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Reply from SHERYL OSWAL, Director at Springboig Care Centre
Dear Michelle,
We are delighted to hear of your grandmother's experience with us, we will pass on your lovely comments to our team.
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Review from Deborah C (Daughter of Resident) published on 19 December 2022
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Deborah,
Thank you for sharing your experience with us. We will feedback your comments to our team and we look forward to seeing you during the festive period.
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Review from Eddie B (Brother of Resident) published on 8 December 2022
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Eddie,
Thank you for taking the time to review your brother's experience within our home, our team pride themselves in providing the best quality of care and wellbeing to all our residents and will be delighted to hear of the impact they have had on your brother, thank you for your lovely comments. We look forward to seeing you in the home during the festive period.
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Review from Irene A (Sister of Resident) published on 6 December 2022
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Irene, our team will be delighted to hear of the positive impact and change their care and kindness are having on your brother. We will pass on your lovely comments to our team, and we look forward to seeing you in the home over the festive period.
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Review from Linda B (Friend of Resident) published on 1 November 2021
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Linda, thank you for taking the time to review our home. I'll feedback your lovely comments to our team, who continue to work tirelessly through the pandemic. We look forward to welcoming you soon.
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Review from Lisa M (Daughter-in-law of Resident) published on 22 October 2021
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Lisa, thank you for taking the time to write a review, which we will share with our team. It is a privilege to be a part of your father-in-law's later years and to offer care and support to him and his family. We look forward to seeing you and your family soon.
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Review from Gina K (Wife of Resident) published on 22 October 2021
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Gina, thank you for taking the time to review our home. It is a pleasure to have your husband living with us and a joy to hear that you know he is being well looked after with care, dignity and respect. We will share your kind words with our team, and we look forward to welcoming you back soon.
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Review from Robert B (Son of Resident) published on 11 October 2021
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Reply from Sheryl Oswal, Director at Springboig Care Centre
Dear Robert, thank you for your kind words and for taking the time to review our home. We are delighted to hear that your experience has been so positive. Our team will be overjoyed to hear your comments. We look forward to seeing you at the home.
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Review from Samuel R (Son of Resident) published on 25 April 2016
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Reply from Ian Milne, Home Manager at Springboig Care Centre
Many thanks for your wonderful comments regarding your Mum's care here at Springboig.
I will be sure to pass these on to the care team who look after your Mum so well.
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The Review Score of 9.3 (9.318) out of 10 for Springboig Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.947 for Springboig Care Centre is calculated as follows: ( (90 Excellents x 5) + (5 Goods x 4) ) ÷ 95 Ratings = 4.947
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.371 Points relating to the number of positive Reviews for Springboig Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 8 Positive Reviews ÷ 14 = 0.571
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Nov 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2023
Adele is the home manager within the home and has over 10 years of experience working within the care home sector. Her background is mental health nursing she thrives on working with the elderly.
Job Title: Deputy Manager
Joined: 2023
Angela is the deputy manager within the home and has worked within the care home sector for over 15 years. She has worked starting as a carer working her way up to management over the years. She has a fun friendly approach and works well at leading by example.
Job Title: Admin
Joined: 2018
David is our admin assistant within the home, he enjoys meeting the relatives of our residents and welcoming them into the home.
Job Title: Activites
Joined: 2018
Caitlin has worked within the home for six years and started working as a carer before she found her passion within activities. We have activities over seven days within the home as stimulating our residents to promote independence is one of our highest priorities.
Job Title: Maintenance
Joined: 2018
John is our weekend maintenance man and has over 30 years of experience in this field. We have maintenance over 7 days to ensure our home is maintained well and all maintenance-related issues are resolved quickly. He is a fun friendly gentleman who always has a smile on his face.
Job Title: House keeper
Joined: 2022
Patricia is one of our domestic team within the home, she takes pride in seeing the home clean and tidy and always goes the extra mile for the residents and the home.
Job Title: Unit Manager
Joined: 2023
Stuart is the unit manager of Clyde unit and he has worked within the care sector for over 35 years. He has a background in working with residents with dementia in care homes. He enjoys seeing the elderly smile and leads the team to ensure standards are high.