The home are open with care and has no restrictions on visiting
There is onsite parking and this is fully illuminated
Stobhill Care Home has a Review Score of 9.7 (9.676) out of 10, based on 18 reviews in the last 2 years. Over all time Stobhill Care Home has 37 reviews.
Review from Jacqueline D (Daughter of Resident) published on 15 March 2021
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Review from Rachel Y (Daughter of Resident) published on 10 March 2021
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you, Rachel, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Stobhill Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Leigh B (Daughter of Resident) published on 3 March 2021
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you, Leigh, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Stobhill Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from R C (Son-in-law of Resident) published on 10 February 2021
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a wonderful day!
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Review from D M (Daughter of Resident) published on 3 February 2021
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Stobhill Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Jane C (Daughter of Resident) published on 28 January 2021
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you, Jane, for your positive feedback towards Stobhill Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.
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Review from Stephen C (Son of Resident) published on 28 October 2020
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.
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Review from Garry M (Relative of Resident) published on 28 October 2020
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you, Garry, for letting us know how we are doing at Stobhill Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
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Review from Jacque W (Daughter of Resident) published on 23 October 2020
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Reply from Kristen Fitzgerald, Marketing Assistant at Stobhill Care Home
Thank you, Jacque, for letting us know how we are doing at Stobhill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Will S (Friend of Resident) published on 4 September 2020
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Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you, Will, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from Margaret P (Daughter of Resident) published on 24 June 2020
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The staff, make this care home. I honestly mean it. They know my mothers favourite food, where I take her out to. They laugh and joke
that she is going for fritters again and a milkshake, in other words, it's the personal feelings they treat people with, laughing and joking and treating them like part of their family, not just residents but their extended family.
Reply from Olivia Shields, Marketing Assistant at Stobhill Care Home
Thank you, Margaret, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Stobhill Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Willie M (Son of Resident) published on 3 September 2019
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Reply from Jasmine Bracken, Marketing Administrator at Stobhill Care Home
Thank you, Willie, for letting us know how we are doing at Stobhill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Michael M (Son of Resident) published on 1 August 2019
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Reply from Ronnie Cavanagh, Marketing at Stobhill Care Home
Thank you, Michael, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Jani P (Daughter of Resident) published on 1 August 2019
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Reply from Ronnie Cavanagh, Marketing at Stobhill Care Home
Thank you, Jani, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Stobhill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Paul F (Son of Resident) published on 27 June 2019
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Review from Stace G (Granddaughter of Resident) published on 21 May 2018
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The only thing I would say is the lack of activities within the home for residents. I know it's difficult to get them to be motivated and into certain things but a wee film day with old classics would get the ball rolling.
The care the residents receive is on a not bad scale, again, I know they are busy but one-day last weekend my gran was needing the loo and we were told to wait as another resident was getting bathed. I was not happy as it would have taken 5 mins to sort my gran out she was very upset and agitated was not happy about this at all, but other than that the home is clean and the rooms are spacious the protection of meal times is a good idea as it lets resident eat and not have any distractions all in all my family have no complaints.
Reply from Ronnie Cavanagh, Marketing at Stobhill Care Home
Thank you, Stace, for sharing your recent experience of Stobhill Care Home. We appreciate you taking the time to let us know how we are doing and it is great to hear your overall experience has been positive. The care and well-being of every resident is our number one priority. We take feedback very seriously and welcome opportunities to discuss how we can improve the services we provide. Feel free to drop in and speak with us at any time. We look forward to your next visit.
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Review from G R (Friend of Resident) published on 22 June 2017
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Reply from Charlotte Jackson, Marketing Assistant at Stobhill Care Home
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. We would be grateful if you would contact us to provide more information. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.
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The Review Score of 9.7 (9.676) out of 10 for Stobhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.676 for Stobhill Care Home is calculated as follows: ( (150 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.676
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stobhill Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Nov 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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