Oakbridge Care Home

2032 Great Western Road, Knightswood, Glasgow G13 2HA
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8.5 37 Reviews
  • Oakbridge Care Home, Glasgow
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Care Provided by Oakbridge Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 85 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Frances Burns (Home Manager)
  • Admission Criteria
    • Public and privately funded placements available.
    • Ages 65+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Oakbridge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Accurate funding assessments can be made upon receipt of your SNA assessment, which can be obtained from your Social Work team.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Oakbridge operates an open visiting policy. The team kindly ask that you avoid mealtimes if possible.



  • Parking

  • Private car park available


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Oakbridge Care Home Reviews (37)

Total of 37, showing 21-37
8.5

Oakbridge Care Home has a Review Score of 8.5 (8.488) out of 10, based on 4 reviews in the last 2 years. Over all time Oakbridge Care Home has 37 reviews.

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Review from Elizabeth F (Niece of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, safe and homely environment. Staff are kind, caring and professional. When required, they hare provided informed medical advice and sensitive nursing care.

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Review from J M (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always kept up to date with my mother's care and also made very welcome by the staff.

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Review from Lesley H (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit regularly and at different times. I am treated like a family member by every member of staff. I think this is a wonderful home with the most caring staff I have come across. The Queen could not be looked after better than my Mum. I look forward to my visits and I know when I am not there that
Mum is looked after in an excellent manner.

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Review from Aileen C (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff and home very friendly and you are made most welcome by residents and staff. It is a real pleasure to come and play each week for the residents.

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Review from B M (Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of my age (82 Years) and physical ailments, I rely on the kindness and support of all members of staff. My female cousin chose this home for me because she and her sister can visit me frequently and give me family news and bring me treats.

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Review from John W (Son of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy in his room, he likes the space and plenty of light in his room.
He is very safe and secure in his room and the staff are very polite.

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Review from Ann W (Daughter-in-law of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care that my mother-in-law receives at Oakbridge. Lots of fabulous activities going on. All the staff are welcoming and caring to the residents.

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Review from Alasdair R (Son of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived in Oakbridge for over 4 years now. For the first 18 months, I did have some minor issues with attention to detail and organisation but since then the general improvement in the standards of care and investment in stimulating activities for the residents and renovation works both
inside and outside the home have been significant.
The management and staff have done a remarkable job in improving the quality of life of those in their care. The quality of communication with the resident's families and friends is also of a very high standard. I could not recommend the care staff highly enough.

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Review from Sarah D (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and caring and my friend talks very highly of the care staff. The rooms are well laid out and homely. It is comforting to know that residents are well cared for and safe. I visit quite often and always find that the staff go out of their way to be helpful and informative.

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Review from Elizabeth O (Niece of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakbridge was chosen because it offered us Care facilities, with Nursing facilities if/when required. While the Nursing elements have been needed sooner than we anticipated, my Uncle is receiving the care he needs as his situation changes.
He has settled well into his new home thanks to the Staff at
Oakbridge, who have been welcoming and receptive to his needs from the start. The atmosphere is open and friendly - with an underlying commitment to Resident care. There is a wide programme of activities for Residents - and family and friends.
My Uncle's complex medical needs are being met, monitored and amended in consultation with GP and other NHS Services. Nursing staff provide regular contact and medical updates, quickly assessing and reassessing as dictated by his needs. Staff are always available to discuss matters arising.
Regular meetings with the Oakbridge Management Team provide opportunities to meet other families and address any issues in a supportive environment.

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Review from Heather A (Daughter of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in our family absolutely appreciates the high level of care that our mum receives at Oakbridge Care Home, day in and day out. For my mum, her highs and lows are dealt with in a professional and caring manner. The 24 hour care is irreplaceable and the peace of mind for us as a family is priceless.


The facilities – her room, the social areas, the activities, the food, access to services, all provide and add to mum’s quality of life.


On a personal level, I have myself, on more than a few occasions, been the recipient of all the staffs caring support. Especially when it is a little overwhelming watching your elderly parent suffer without knowing how to help.


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Review from Marianne (Daughter-in-law of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother-in-law first entered Oakbridge at the end of 2016 we noticed that the care home had a tired, run-down appearance but since then there has been continuous, the ongoing improvement which is noticeable and is much appreciated by the residents. There is a great relationship between the staff
and the residents with a lot of good humour and affection from both sides. We were lucky to be present at the St Patrick's day party where everyone had great fun, singing along with the guest musician, and showing off their moves on the dance floor! Moving to Oakbridge has given my mother-in-law a new lease of life and has brought back her sparkle. There is still some work to be done to improve the accommodation but the quality of care from the staff is admirable.

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Review from J M (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for a care home that offers a high standard of care, with genuine compassionate staff, Oakbridge Care Home is the place. Yes, the decor needed to be upgraded and its good to see this is now being done by the new manager through a comprehensive refurbishment programme and there are
already significant improvements. The staff do a tremendous job and are very enthusiastic and positive- so well done to you. I couldn't do your job. The activity programme is excellent, and staff respond to residents suggestions for new ideas. I visited 5 other care homes before choosing this one for my mum and am so glad I did. I know my mum is safe and secure, she's cared for dearly by staff, and she enjoys the activities and meals. If you're looking for a place in a care home - go for a visit - speak to the staff - I don't think you'll be disappointed.

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Review from J R (Friend of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The positive reviews about this place bear no resemblance to the home my wife and I visited numerous times last year.


Furniture in the room was worn, chipped, and unmatched. The alarm/call button failed to work - so was removed rather than fixed. Our friend was unable to get out of bed, and was

left in a room with a closed door, and no way of calling for a nurse.


The whole place appeared to be in need of refurbishment.


Staff appeared to be untrained and uninterested.


There was a constant smell of urine, including in the public areas.


Cleanliness was poor.


Reply from Gillian Aitchison, Manager at Oakbridge Care Home

I am sorry you felt the need to write a strong review. From October '16 we have undergone a major refurbishment and I can assure you that nowhere in the home smells of urine at any point. What might have been helpful is if you could have contacted management with your concerns in order we had a chance to address this and fix it where possible. No nurse call buttons have ever been removed as this is a safety aspect for our residents. I do not feel that your review is a true reflection of Oakbridge Care Home. I would welcome you back to see the improvements and indeed the care that we carry out for our residents on a daily basis. Thank you for your review


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Review from Catherine M (Regular Volunteer) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming and show great care and respect for the residents. There is a lovely 'family' atmosphere and a great variety of activities to stimulate and entertain residents. Oakbridge is the nearest to a 'family home' that I have seen and I minister to people in many care homes.

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Review from C G (Relative of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of staff and service is of a solidly good nature. The staff are mindful of the dignity of the residents and treat them with respect and courtesy. The variety of activities adequately stimulate the residents and the hairdressing and nail sessions are welcomed, as are the church services.
Overall, the quality of care itself is excellent, with staff willing to take on board any requests that are made. Only negative comment: one or two items have gone missing.

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Review from Andrew M (Son of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home with a friendly and upbeat atmosphere. We were really anxious about my mum going into care, but the Manager and the staff made it easy. Nothing is too much trouble and if the staff don't know the answer, they find it out.


The environment appears slightly dated, however,

the care and compassion shown make up for it.

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Current Review Score: 8.5 (8.488)

Overview of Review Score

The Review Score of 8.5 (8.488) out of 10 for Oakbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Oakbridge Care Home is calculated as follows: ( (36 Excellents x 5) + (5 Goods x 4) ) ÷ 41 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.61 Points relating to the number of positive Reviews for Oakbridge Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 4 Positive Reviews ÷ 17 = 0.235

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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