Whitecraigs Care Home has a Review Score of 8.6 (8.598) out of 10, based on 5 reviews in the last 2 years. Over all time Whitecraigs Care Home has 33 reviews.
Review from Alison F (Daughter of Resident) published on 4 March 2025
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Review from K C (Daughter of Resident) published on 28 January 2025
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Review from P W (Daughter of Resident) published on 29 July 2024
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Review from M B (Son of Resident) published on 8 August 2023
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Review from D C (Daughter of Resident) published on 4 August 2023
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Review from A D (Grandson of Resident) published on 10 March 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
We’re disappointed to receive a third, 1 star review from the same family. Our evidence of events greatly differs to what you describe.
Our staff are professional, considerate and caring to the needs of all residents. They go above and beyond to ensure the home supports residents to thrive, making sure they are happy and well cared for.
Our recent care inspection report, and other reviews on this site, acknowledges and supports this ethos and we’ll continue to work hard to support positive lifestyles for everyone who lives and works at Whitecraigs.
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Review from Philip W (Cousin of Resident) published on 7 March 2023
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Review from A M (Daughter of Resident) published on 28 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Your review means a lot to us and we’re delighted to hear about your experience. Our staff work really hard to create safe and happy homes for all our residents, making sure each person receives the very best care. Very best wishes, Renaissance Care
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Review from Margaret M (Niece of Resident) published on 28 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Thank you for your lovely review, it’s really heart-warming to hear and makes us incredibly proud of all our people. Very best wishes to you and your family, Renaissance Care
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Review from Helen M (Daughter of Resident) published on 27 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Thank you for taking the time to leave your honest review of Whitecraigs. We know it can often be a very difficult time for families and we're delighted our wonderful staff were able to make this period a little easier. Very best wishes, Renaissance Care
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Review from A B (Daughter of Resident) published on 27 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Thank you for your review, delighted to hear your mum is enjoying her stay at Whitecraigs. Best wishes, Renaissance Care
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Review from A H (Wife of Resident) published on 23 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Thank you for taking the time to leave your lovely review. We're delighted to hear of the positive and supportive relationships built between residents (and their families) and the staff at the home, it's so incredibly important. Thank you again and very best wishes, Renaissance Care.
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Review from Ian S (Son of Resident) published on 17 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Thank you for your review and we're delighted to hear your mum is settling in well to Whitecraigs. It's lovely to have you as part of Renaissance Care, thank you
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Review from R B (Granddaughter of Resident) published on 17 February 2023
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Reply from Kirstene Feenan, Head of Marketing at Whitecraigs Care Home
The staff at Whitecraigs Care home provide person-centred care and do their utmost to maintain and protect the dignity of all residents. They care for residents like they would their own loved ones.
Our staff group in the home are incredible people who do a wonderful - we’re proud to have them work as part of Renaissance Care.
The reviews on this page, coupled with the outcome of our most recent inspection by the Care Inspectorate, underline this commitment and the quality of care provided at the home.
While we do not publicly comment on individual situations, we can confirm that all complaints are treated seriously and investigated fully through official channels.
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Review from Leah F (Granddaughter of Resident) published on 9 February 2023
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Review from D H (Son of Resident) published on 9 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Thank you for your lovely review, it's always a pleasure to hear but more so we're delighted that you, and your family, feel so supported and welcome within Whitecraigs, that's what makes a great care home. Thank you again, Renaissance Care
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Review from Margaret M (Daughter of Resident) published on 9 February 2023
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Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home
Thank you for your review and great to hear how happy you and your mum are at Whitecraigs. Thanks again, Renaissance Care
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Review from T B (Daughter of Resident) published on 26 January 2023
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Reply from Nichaela Richardson, Digital Marketing Executive at Whitecraigs Care Home
The staff at Whitecraigs Care Home provide person-centred care and do their utmost to maintain and protect the dignity of all residents.
The reviews on this page, coupled with the outcome of our most recent inspection by the Care Inspectorate, underline this commitment and the quality of care provided at the home. While we do not publicly comment on individual situations, we can confirm that all complaints are treated seriously and investigated fully through official channels.
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Review from Morven H (Daughter of Resident) published on 16 May 2022
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Review from Louise M (Daughter of Resident) published on 9 May 2022
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The Review Score of 8.6 (8.598) out of 10 for Whitecraigs Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Whitecraigs Care Home is calculated as follows: ( (41 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.931 Points relating to the number of positive Reviews for Whitecraigs Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 5 Positive Reviews ÷ 11.6 = 0.431
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jun 2022
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2000
Annmarie dedicates her career to ensuring older adults live with dignity, comfort and happiness. Her approach to person centered care enables residents to live life to the fullest achieving their own personal successes, no matter how big or small.
Annmarie supported residents to set goals and achieve them, for example, a resident in Whitecraigs wanted to roller skate round the home...Annmarie made this possible in a safe and supported way. The experience was one of the most enjoyable days for the resident, and their family.