Whitecraigs Care Home

24 Stewarton Road, Thornliebank, Glasgow G46 7UZ
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8.6 33 Reviews
  • Whitecraigs Care Home, Glasgow
Whitecraigs Care Home in Glasgow is run by Renaissance Care.

Some residents have only modest care requirements and may simply enjoy living within a secure and caring environment, others need 24-hour nursing assistance.

Whitecraigs has a team of trained, caring staff who support people's individual needs and wishes.

The care home has TV lounges and quiet sitting rooms overlooking flower beds and private gardens.

There are 58 single en-suite bedrooms.

The care home is situated close to shops, public transport, the M77 motorway and other amenities.

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Care Provided by Whitecraigs Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Annmarie Porter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitecraigs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • Self-Funded Nursing Care £1,400 – £1,650
    • Self-Funded Nursing Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Nursing Care £1,400 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,650
  • (these prices are only a guideline, please contact Whitecraigs Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitecraigs Care Home Reviews (33)

Total of 33, showing 21-33
8.6

Whitecraigs Care Home has a Review Score of 8.6 (8.598) out of 10, based on 5 reviews in the last 2 years. Over all time Whitecraigs Care Home has 33 reviews.

Overall Experience

  • 25
  • 5
  • 0
  • 0
  • 3

Date Published

33
2
3
5
28

Review from Jennifer H (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Whitecraigs for about nine months. All the staff at Whitecraigs were a great support to Dad, treating him with respect, dignity and loving care. The staff have always helped me and my brother regarding visits, telephone calls to Dad and any help we required with Dad's care. All
the staff went out of their way to help in any way possible. Whitecraigs is a 'happy place' for all the residents and their families. Dad sadly passed away this week but the end of life care he received was amazing, he was treated with so much loving care and the nursing care that Whitecraigs provided was outstanding. Whitecraigs not only support and cares for the residents they also care and support the relatives of the residents. This is a care home of outstanding quality in all areas.

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Review from L M (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoys her time in this care home, says herself that she has a good laugh. I struggled at first when she was there but now she is so settled I couldn't bring her home, she loves it that much
The staff are amazingly kind and always around if need help, always busy singing and dancing entertaining
the residents
Great care home.

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Review from M I (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and approachable. My mum settled in very well and is happy with the care she receives. I’ve heard staff talk to residents with genuine care and respect. I can visit my mum and go home knowing she is in good hands.

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Review from Annmarie M (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is in Whitecraigs Care Home and I can't thank the staff enough for what they do and have done for him. My brother and I looked at loads of care homes but this one stands out by a mile for its friendly staff and how much they care for every resident and their families. Nothing is too much trouble
for them. When you go in everybody is happy and smiling.

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Review from Allison O (Daughter of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, our mum has received the most caring and loving support. This also applies to us, her family, especially in her last weeks. We really admired the dedication shown in the past weeks with staff shortages due to isolation etc. They all came to work and took their turn at anything required,
working many extra shifts.

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Review from G K (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was at Whitecraigs for just over a year. For most of that year, she was well and was able to join in activities. The staff all made a real effort to get to know her and make her feel welcome. The end of life care Mum received was second to none. After being discharged from the hospital Mum got
her dignity back at Whitecraigs and was treated with respect and kindness at an important stage of her life.

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Review from Moira E (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Whitecraigs highly enough - during testing times of late, staff have always been respectful and caring. Care staff go above and beyond and nothing seems to be too much trouble. The reintroduction of a cuppa for visitors is welcome and contributes to the home-from-home atmosphere. The activities
coordinators always seem to come up with novel ideas to continue to stimulate the residents and are to be commended. Thank you all and keep up the good work!

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Review from Jennifer Y (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well into the Home. All the staff go above and beyond to provide a home from home in a caring environment. Residents are treated with respect and dignity and there is a happy, family atmosphere. Staff really care about the residents and have strong relationships with them. Staff
take the time to get to know relatives of residents and discuss with and keep them informed of all aspects of their relative’s care.
There are many and varied activities for fun, stimulation, exercise, etc. Garden area at back provides an attractive, peaceful area to sit outdoors with relatives. Facebook page available to relatives is regularly updated by staff with photos and videos of day-to-day life in the Home which is greatly appreciated. Renaisssance Care could be doing with upgrading the outside appearance of the building (windows require painting/upgrading), main entrance door. Hope the new cook can keep up the provision of home baking with residents’ cups of tea.

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Review from Corinne S (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond their call of duty to make sure that your loved one is made to feel comfortable and cared for. They have kept me well informed on any updates during this pandemic. I can’t thank them enough for their hard work and commitment and they have made my father feel like part
of their family.

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Review from Barbara P (Wife of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the period when I have been unable to visit my husband the home itself, and the group has been brilliant at keeping us informed. We have our own closed Facebook group where photos and information are posted about activities that are happening. There are regular emails from the group about the
infection status across the group, and calls from the home about infections should there be any in the home that my husband is in. Staff call to let me know about any issues that my husband has had, and the measures that have been taken. To keep in touch with my husband the gifts from home that I've taken in have been welcomed and passed on to him. The staff has continued their amazing work despite the difficulties placed on them by the new measures they have to comply with because of the lockdown situation.

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Review from Anne M (Wife of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of all residents. Staff very caring, and keep relatives well informed. All staff from domestics, carers and kitchen and nurses do a wonderful job, always give full details of the relative you are asking about. You all have done a wonderful job.

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Review from Lee B (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional all very caring and respectful towards my dad. I am so grateful to everyone who has looked after him through this extremely difficult time. His condition has actually improved since leaving the hospital and it has been lovely to see him up, walking and interacting with other
residents and staff. The staff are incredibly respectful to each resident regardless of their condition. Pre-Covid they were very helpful in making my dad's birthday special allowing us to have his friends and family celebrate. It has given us a family very special memories we can always treasure. I can’t recommend this home highly enough as everyone at Whitecraigs, no matter what their role, have been amazing and have become our extended family.

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Review from I H (Daughter-in-law of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way mum is looked after. Her clothes are always fresh and clean. Staff always popping into her room to help keep her cheery. Mum also, loves the food which there is plenty and varied. She enjoys the after-dinner entertainment too.

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Current Review Score: 8.6 (8.598)

Overview of Review Score

The Review Score of 8.6 (8.598) out of 10 for Whitecraigs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Whitecraigs Care Home is calculated as follows: ( (41 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.931 Points relating to the number of positive Reviews for Whitecraigs Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 5 Positive Reviews ÷ 11.6 = 0.431

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Jun 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Annmarie

Annmarie Porter

Job Title: Home Manager

Joined: 2000

Annmarie dedicates her career to ensuring older adults live with dignity, comfort and happiness. Her approach to person centered care enables residents to live life to the fullest achieving their own personal successes, no matter how big or small.
Annmarie supported residents to set goals and achieve them, for example, a resident in Whitecraigs wanted to roller skate round the home...Annmarie made this possible in a safe and supported way. The experience was one of the most enjoyable days for the resident, and their family.