Wyndford Locks Care Home has a Review Score of 9.4 (9.436) out of 10, based on 24 reviews in the last 2 years. Over all time Wyndford Locks Care Home has 65 reviews.
Review from M M (Wife of Resident) published on 26 February 2025
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Review from Linda R (Wife of Resident) published on 26 February 2025
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Review from S D (Son of Resident) published on 28 January 2025
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Reply from Clare Sheehan, Careline Advisor at Wyndford Locks Care Home
Thank you for reaching out with your review about our service at Wyndford Locks Care Home. All feedback is appreciated and will allow us to build a better home moving forward. If you would like to reach out to the home manager they would be happy to discuss the plans we have over the coming months for the home.
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Review from Susan N (Sister of Resident) published on 9 January 2025
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Review from A M (Daughter of Resident) published on 5 November 2024
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Review from Anne B (Daughter of Resident) published on 21 October 2024
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Reply from Clare Sheehan, Careline Advisor at Wyndford Locks Care Home
We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your Dad received at Wyndford Locks Care Home, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from M H (Son of Resident) published on 3 October 2024
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Reply from Clare Sheehan, Careline Advisor at Wyndford Locks Care Home
Thank you for taking the time to give us some feedback at Wyndford Locks Care Home. All feedback is appreciated and gives us the opportunity to improve the service we provide for our residents. Please feel free to speak with the Home Manager on your next visit to the home where we will be happy to discuss further.
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Review from R K (Nephew of Resident) published on 3 October 2024
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Reply from Clare Sheehan, Careline Advisor at Wyndford Locks Care Home
Thank you for reaching out with your feedback about Wyndford Locks Care Home. All feedback is valuable and appreciated as we endeavour to make the service better. If you wish to contact the Home Manager to discuss your concerns further please contact the home directly.
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Review from Stuart P (Brother of Resident) published on 3 October 2024
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Review from Robert B (Son of Resident) published on 3 October 2024
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Review from George M (Brother of Resident) published on 2 October 2024
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Review from Sharon B (Daughter of Resident) published on 1 October 2024
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Review from Liz K (Daughter of Resident) published on 25 September 2024
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Review from Karen M (Granddaughter of Resident) published on 2 August 2024
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Review from Brian M (Nephew of Resident) published on 14 June 2024
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Review from Andrew T (Son of Resident) published on 10 June 2024
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Review from Mary M (Wife of Resident) published on 10 June 2024
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Review from R M (Daughter-in-law of Resident) published on 6 March 2024
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Review from S B (Daughter of Resident) published on 15 February 2024
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Review from Kathleen M (Daughter of Resident) published on 11 January 2024
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The Review Score of 9.4 (9.436) out of 10 for Wyndford Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.669 for Wyndford Locks Care Home is calculated as follows: ( (205 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 278 Ratings = 4.669
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.767 Points relating to the number of positive Reviews for Wyndford Locks Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Aug 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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