Wyndford Locks Care Home

1 Currie Street, Maryhill, Glasgow G20 9EW
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9.4 65 Reviews
  • Wyndford Locks Care Home, Glasgow
Wyndford Locks Care Home, located in the peaceful residential area of Maryhill in Glasgow, supports older people to lead their best lives with nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. Benefitting from lovely en-suite bedrooms, a hair salon, pub and wellbeing programme, residents are encouraged to maintain their hobbies, try their hand at new things and engage with the local community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Wyndford Locks.

The catering team at Wyndford Locks understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Wyndford Locks likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Wyndford Locks, residents are encouraged to take an active role in the Maryhill community.

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Care Provided by Wyndford Locks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danielle Cunningham (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (150)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Wyndford Locks Care Home Reviews (65)

Total of 65, showing 21-40
9.4

Wyndford Locks Care Home has a Review Score of 9.4 (9.436) out of 10, based on 24 reviews in the last 2 years. Over all time Wyndford Locks Care Home has 65 reviews.

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Review from Ingrid M (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wyndford Locks are just amazing!
From the gardener, maintenance guys, chefs, laundry, activity coordinators to the wonderful ladies and gents that look after my mum on a day-to-day basis.
Their kindness, sense of humour and humility is just outstanding.
They have become extended family
to my family and I know my older sister would absolutely vouch for this also!
We can’t thank them enough for all each and every one of them do.

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Review from A B (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and welcoming. I am very happy with the high standard of care given to my mother. Her needs are well met and staff actively seek opportunities and activities for residents.

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Review from Vonnie M (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has resided at Wyndford Locks Care Home for over nine years. Our experience of the care here is exceptional and improves with time. The management, carers and support staff treat our mother with so much care, humility, compassion and kindness and we really feel that Wyndford Locks Care Home
is her home and by extension, ours. We feel really involved with our mother's care plan and the manager is so collaborative, leading by example.

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Review from Neil M (Son of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Wyndford Locks for 6 months now, after a rapid decline with dementia and various short-term stays in hospital. We were obviously concerned with her going into permanent care, but I have to say that the process from the care home's point of view was excellent, from the initial
visit and questions that we had to the day my mum moved in, was very good. She settled in quickly, even after a week or so we could see a response and difference in her general mood. 6 months later, my mum is settled and comfortable in her new environment.
The facilities aren't perfect, but I feel the crucial factor in these situations is the staff, and in this case, we couldn't have wished for better. All staff, from seniors to assistants, have been excellent. Caring and engaging, and seem to have a genuine desire to help give all residents the best care possible. I'm happy that my mum is being well looked after.

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Review from Craig B (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident for two weeks of respite care due to some issues with her own house. The staff treated her very well, and we were happy to see how she responded, which included putting on some much-needed weight! The care received from the staff was first-class!

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Review from John P (Nephew of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt was taken into care in March 2020 during the Covid Pandemic, leaving home and the confusion around the pandemic made her already confusing life very difficult. It took some weeks for her to accept this dramatic change in her life at age 94. Her health (mentally) was slowly deteriorating) also
being very deaf didn't help with communication. She passed away in December 2022 some two and a half years since entering the home. On my (few) visits I always found staff accommodating and helpful despite the pressures on them to fulfil the demands of their very difficult job.
I received prompt phone calls to notify me of any issues and changes in her well-being, which was much appreciated as I live at some distance from the home. Overall I have to thank all staff who were responsible for my Aunt's care during her time at Wyndford Lochs, they provide a comforting approach to make residents feel part of a caring community.

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Review from I B (Brother of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my brother is receiving. Excellent and dedicated staff who always keep me informed about all aspects of my brother's care.

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Review from Jean M (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you. Every member of the team at Wyndford Locks Care Home is so amazing. My mum came in June 2020, they are all so dedicated to their job and treat my mum as their very own mum, granny or auntie. We are so happy with the work they do. I would like to nominate all the staff for an award - superb
is an understatement.

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Review from Morag M (Daughter of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just come home from two weeks of respite care in the Mary Hill Unit, and she had a wonderful experience. Due to the current restrictions, I was not able to visit, but the staff went above and beyond to keep me informed and were in constant contact with me. She has dementia, and my mind was
at rest knowing that she was safe and happy, whilst I had a break from 24 hour a day caring. She can't stop talking about how much she enjoyed it and how lovely and kind everyone was.

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Review from L S (Friend of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care and support my friend has received whilst staying at the Maryhill Unit, Wyndford Locks. Staff are caring and always helpful.

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Review from C M (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received an excellent level of care throughout the year, but especially in the last month of her life. The staff went beyond the call of duty, and I couldn't have asked for more. They were thoughtful, attentive and hugely added to my mother's quality of life. Particular mention to the two
nurses on the Robert Graham ward as well as two carers on the same ward.

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Review from L C (Granddaughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandmother has been a resident at Wyndford Locks, Shuna House since 2017. She has come on great in the last few years and says she is quite happy here.
The staff are good, and she appears to get on really well with them all. Since the new group took over, I have seen new faces, and all are very
respectful and welcoming.
The decor has been updated in the lounge area, however, the rooms are old and tired and could do with some work, and a fresh lick of paint.
The only frustration is the laundry, even with name tags, things don't come back. However, this is of no reflection of the care our Grandmother receives.

Reply from Clare Sheehan at Wyndford Locks Care Home

We are sorry that there have been issues with our laundry. Unfortunately due to the size of the home, and volume of laundry, items are mislaid from time to time. Our staff try to ensure that this is kept to a minimum. I would like to apologise for this and ask that if you have any issues going forward, that you speak to me directly and I will try to resolve this at the time.


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Review from L M (Niece of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy with staff who are caring and provide a good update on my uncle's progress.

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Review from June (Daughter of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Wyndford Locks for over a year now he was first in Garscube House now in Robert Graham. I feel he is 100% more settled and back to his old self in Robert Graham, even though it has only been a month I've noticed the difference. The staff are very helpful and kind especially the ones
who take the time time to get my dad and get out what he's trying to say. The patience of a saint.

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Review from Angela B (Daughter of Resident) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent a week respite in the Robert Graham unit in Wynford Locks, my dad settled straight away and had no issues with being there, this was all down to all the staff. Early, late and night shifts they were all absolutely great and friendly with my dad, he had a great week. After a day he was like
one of the family, from the moment the care assistant opened the door I got good vibes about the unit. Whenever I visited the unit was always busy and filled with laughter and music everyone was dancing, good to see and just a lovely warm feeling whenever I went in. On returning home with my dad he requested that I take him back the next day, think that speaks in volumes how much he enjoyed it. I would have no hesitation when my dad needs long term care for it to be there. Well done all the staff in the Robert Graham unit, you are all doing a great job. Thankyou.

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Review from Tracey W (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough.
The staff are absolutely amazing and really go the extra mile to care for the residents.
It's so difficult when your loved one can no longer live independently, but this really is a home from home.
It's so reassuring knowing my Dad is settled and well
looked after.

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Review from John G (Husband of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be better.
The staff are all caring and kind to a fault.
Communication of meds and my wife's condition are exemplary.

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Review from Gary S (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my Dad is getting. I do feel that he is deteriorating through and visits are getting tougher. My Mum at times gets frustrated at having to chase up clothes/shoes/glasses that go missing.

Reply from Clare Sheehan at Wyndford Locks Care Home

Thank you for your positive comments about the care your Dad is receiving. I am very sorry that any items had gone missing but pleased that this has now been resolved.


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Review from Brian I (Son of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mother's care and I am very pleased with all aspects of the home. My mother is very content and for that I am happy.

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Review from G M (Nephew of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was in Wyndford Locks Shuna Unit for respite. The standard of service he received was truly outstanding. High levels of care. Professional, friendly and well trained staff. A true credit to Wyndford Locks HC-One. I would highly recommend this care home. Please pass on my comments and thanks
to managers and staff.

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Current Review Score: 9.4 (9.436)

Overview of Review Score

The Review Score of 9.4 (9.436) out of 10 for Wyndford Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Wyndford Locks Care Home is calculated as follows: ( (205 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 278 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.767 Points relating to the number of positive Reviews for Wyndford Locks Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (6)

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