Wyndford Locks Care Home

1 Currie Street, Maryhill, Glasgow G20 9EW
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9.4 65 Reviews
  • Wyndford Locks Care Home, Glasgow
Wyndford Locks Care Home, located in the peaceful residential area of Maryhill in Glasgow, supports older people to lead their best lives with nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. Benefitting from lovely en-suite bedrooms, a hair salon, pub and wellbeing programme, residents are encouraged to maintain their hobbies, try their hand at new things and engage with the local community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Wyndford Locks.

The catering team at Wyndford Locks understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Wyndford Locks likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Wyndford Locks, residents are encouraged to take an active role in the Maryhill community.

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Care Provided by Wyndford Locks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danielle Cunningham (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (150)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Wyndford Locks Care Home Reviews (65)

Total of 65, showing 41-60
9.4

Wyndford Locks Care Home has a Review Score of 9.4 (9.436) out of 10, based on 24 reviews in the last 2 years. Over all time Wyndford Locks Care Home has 65 reviews.

Overall Experience

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Date Published

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Review from Lynn F (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the staff are professional but very caring and supportive. I have had a few issues with family members and the staff have supported me fully.

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Review from June S (Wife of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice happy friendly environment and my husband seems as content as he can be under the circumstances.

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Review from William M (Son-in-law of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiece has been very positive. Everyone is very kind and helpful.

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Review from Helena H (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about my husband going into respite care and wondered how he would cope. He seemed to accept it quite well although he was a little confused. The staff were wonderful - kind, understanding and supportive. They joked and kidded with him which he enjoyed and gave him leeway to do his
own thing. I was very relieved and wouldn't be so worried again.

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Review from W M (Relative of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, in general, are very kind and caring, but there seems to be a high turnover of staff, which must take time to get to know them for the residents.

Reply from Clare Sheehan, Careline Advisor at Wyndford Locks Care Home

I am delighted that overall you are happy with the care that your friend is receiving. We are very proud that we do not use Care Assistant agency staff in the home, and this is mainly achieved by employing extra staff within the home, which means that when vacancies occur we can fill them immediately, and internally.


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Review from G Y (Nephew of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the care in the home is excellent. However, the room has a wash hand basin in it.
This basin should be in the same space as the WC.

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Review from James M (Wife of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. Staff provide good care. Good food and options.

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Review from Jacqui C (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff who care for my mum in Shuna House, highly enough. My family and I have peace of mind that her needs are fully met with compassion and kindness. The staff always keep me informed of any changes/GP visit outcomes etc in a timely manner. I really think these dedicated and professional
staff deserve much more money than they are being paid!

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Review from Ann Marie O (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and attention my mum receives in the care home. She seems very happy and settled and the staff are always on hand to assist and advise us at all times.

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Review from Deborah H (Daughter of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend this care home highly enough. The staff are what makes it. They looked after our dad for 3 years. Caring, compassionate and kind. It felt like he was at home with family.

Reply from Jayne Duck, Customer Services Administrator at Wyndford Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Carol D (Daughter-in-law of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at the home for six years and is now receiving palliative care from the staff and I feel I need to tell you about the kind professional staff at this home.The staff treat my mother-in-law like a family member they are so gentle, kind and caring towards her. Nothing seems to
be a bother to them I can honestly say I feel so grateful for the way they treat my mother-in-law. I know she is being well taken care of and treated with the utmost respect, it makes such a difference to our lives to know that even in the last stage of her life she is treated with such respect and kindness. I can't thank the staff enough for the fantastic job they do but for them, the last six years could have been very different so a huge THANK YOU from myself and family.

Reply from Emily WIlson, Customer Service Administrator at Wyndford Locks Care Home

Thank you so much for such lovely feedback, I am so pleased to read your comments on Wyndford Locks. We really appreciate your kind words and I will be sure to share your review with the home's manager.


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Review from Joe O (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were quite delighted with the care given to our mother during her time at this care home. The room was efficient and comfortable and the common areas bright and cheerful. Staff were particularly excellent and our mother was supported extremely well. We have no hesitation in recommending this facility.

Reply from Jayne Duck, Customer services administrator at Wyndford Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J B (Sister of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who needed care for his physical health, moved into Wyndford Locks in November 2016, after spending over 5 months in hospital. Unfortunately, his mental health bi-polar deteriorated during his short stay. It was totally unexpected as it had been over 12 years since he was last in hospital
regarding his mental health. All the staff worked very hard with him and he was given considerable support. My brother was taken to the infirmary in December where he is at present. I would especially like to thanks to the unit manager, senior care assistant and junior sister at Wyndford Locks for all their support.

Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from A W (Son of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well kept complex with good living conditions. Staff are caring and friendly. Activities are adequate.

Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Gerrard M (Grandson of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran has dementia but always seems happy. There is always staff about who are happy to chat. They never complain about when you visit. My gran's room is always tidy and pretty clean.

Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Aileen D (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled well into Kelvindale House which is exceptionally run by the manager and her staff. Dad has settled well and they are all aware of his likes/dislikes and problems including his sight (very blind). He looks so much better than he did 2 years ago when living on his own.

Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from K M (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, I am delighted with the care and assistance that Bupa staff provide my father. The staff are very thoughtful and considered with my father's needs and equally supportive with the rest of the family.

Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from S M (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Wyndford Locks for 6 years in Kelvindale House. My mum's key carer is really good with her and all the staff go out of their way to make sure my mum is clean and tidy, well fed and looked after. It gives me great peace of mind knowing that my mum is in good safe hands.

Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Robert W (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with great kindness by the staff who are wonderful.

Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Diane J (Daughter of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very happy with the care and attention mum receives in this care home. It has been our first experience of this situation and I have to admit, I was apprehensive at the beginning but now 18 months later, all is well! Mum has her favourites but she enjoys the chat with every carer and the
nurses - even the agency nurses have been kind also. I have already recommended this unit to friends.

Reply from Jayne Duck, Customer services administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.4 (9.436)

Overview of Review Score

The Review Score of 9.4 (9.436) out of 10 for Wyndford Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Wyndford Locks Care Home is calculated as follows: ( (205 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 278 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.767 Points relating to the number of positive Reviews for Wyndford Locks Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (6)

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