Wyndford Locks Care Home

1 Currie Street, Maryhill, Glasgow G20 9EW
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9.4 65 Reviews
  • Wyndford Locks Care Home, Glasgow
Wyndford Locks Care Home, located in the peaceful residential area of Maryhill in Glasgow, supports older people to lead their best lives with nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. Benefitting from lovely en-suite bedrooms, a hair salon, pub and wellbeing programme, residents are encouraged to maintain their hobbies, try their hand at new things and engage with the local community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Wyndford Locks.

The catering team at Wyndford Locks understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Wyndford Locks likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Wyndford Locks, residents are encouraged to take an active role in the Maryhill community.

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Care Provided by Wyndford Locks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danielle Cunningham (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (150)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Wyndford Locks Care Home Reviews (65)

Total of 65, showing 61-65
9.4

Wyndford Locks Care Home has a Review Score of 9.4 (9.436) out of 10, based on 24 reviews in the last 2 years. Over all time Wyndford Locks Care Home has 65 reviews.

Overall Experience

  • 44
  • 19
  • 2
  • 0
  • 0

Date Published

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Review from Lynne C (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for 6 months now and the staff have been extremely caring, kind and helpful to my mother, my father and other members of the family. The staff are always smiling and chatting to patients. Only criticism is the toilet and floor in mums room could do with more cleaning.

Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Anne B (Daughter of Resident) published on 7 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had Alzheimer's and was in Maryhill unit for 4 years. The care mum received was fantastic. She had more freedom and less frustration in the care home than at home. My mum had constant company when she wouldn't sit down to eat, the staff gave her finger foods. When she was bed bound the staff
would check on her often, literally attending to her every need. The staff showed my family nothing but professionalism, kindness and personal support. When mum was agitated, staff would come in and hold her hand, or stroke her face calming her. That kind of care goes above and beyond - staff frequently exceeded our expectations.
We knew mum was safe and genuinely cared for. They kept us informed throughout mum's time there and always treated mum with dignity. Towards the end is a difficult time, the staff were exceptional. Their knowledge, experience and compassion really helped us through. For us, the staff have been like mum's guardian angels when we couldn't always be there.

Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Treated with Dignity

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Review from L M (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was allocated a space very short notice as my mother was unwell- he spent 4 weeks as a resident, receiving respite care. The staff were professional, friendly and very helpful, they made both my father and the rest of my family feel supported and were very caring. The experience was a positive
one, accommodation was clean, the food was good and my father was cared for.

Reply from Jayne Duck, Customer Services Administrator at Wyndford Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Treated with Dignity

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Review from Mary C (Daughter-in-law of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Nothing too much trouble, always on hand to deal with any questions or problems.

Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from James M (Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with everything. Gives older people exercise, good for company.

Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.436)

Overview of Review Score

The Review Score of 9.4 (9.436) out of 10 for Wyndford Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Wyndford Locks Care Home is calculated as follows: ( (205 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 278 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.767 Points relating to the number of positive Reviews for Wyndford Locks Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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