Birdston Care Home

100 Birdston Road, Milton of Campsie, Glasgow G66 8BY
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9.9 25 Reviews
  • Birdston Care Home, Glasgow
Birdston Care Home is located in Kirkintilloch, only a 15-minute journey from Glasgow City Centre. The care home has recently undergone a complete interior refit, including newly refurbished bedrooms, dining rooms, communal areas and gardens.

Birdston Care Home is a specialist nursing home established for 20 years which provides the highest standard of 24-hour person-centred care for frail-elderly people, respecting individual choices, privacy and dignity. The home also offers specialist dementia and respite care. Staff have a positive, forward-thinking work ethic which cascades throughout all departments, resulting in the delivery of skilled, relevant care. This ethos enables residents to lead a happy, fulfilled and diverse life.

As a purpose-built care home built on one level, there are many personal and communal spaces available, in addition to a variety of safe and secure landscaped gardens affording beautiful views of the Campsie Fells.

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Care Provided by Birdston Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pauline McCrae (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Birdston Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Contact us for more information

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking available 24 hours a day.


Birdston Care Home Reviews (25)

Total of 25, showing 1-20
9.9

Birdston Care Home has a Review Score of 9.9 (9.882) out of 10, based on 13 reviews in the last 2 years. Over all time Birdston Care Home has 25 reviews.

Overall Experience

  • 24
  • 1
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Date Published

25
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5
13
12

Review from Katie L (Wife of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really feel that the staff have got to know and understand my husband in the three months he has been here. They are caring and knowledgeable and always prepared to listen to my questions and concerns.
He is always clean and smart and the staff have tried hard to provide a diet that he enjoys.
I
have great confidence too in the links with the local surgery.
He is always treated with dignity and respect.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you for taking the time to submit a review, and I am heartened to see that you are happy with all aspects of care and communication within the home. I will pass on your kind words to the staff group.


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Review from J M (Son-in-law of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience here. My mother-in-law has been here for twenty-nine months. The staff are caring and kind. Nothing has been "too much trouble". The home is clean and tidy. There is outside space to sit in when the Scotland weather permits. The activity side has improved as we have
been here.
We have been so impressed by the caring and kind attitude of the staff in this lovely home. I would be happy here if I had to go into 'long-term care'.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you for your very kind review. It is great to hear that you feel that both yourselves and your relative have had a positive experience at Birdston Care Home. We always strive to deliver first-class care, and to have this feedback to share with our staff group will delight them.


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Review from Wendy D (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel compelled to write to say how much I appreciate the commitment of person-centred care all the staff give at Birdston Care Home, it helps to make it feel like a family and Mum absolutely loves all the thoughtful activities that are put on for the residents.
Birdston Care Home is the best by
far and I cannot thank you all enough.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you for your lovely comments, it is heartening to read that you are so appreciative of the care that your mum receives and the activities on offer. I will pass on your kind words to our staff team.


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Review from K M (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Birdston are excellent and the team provided my father with exceptional care, respect, and compassion throughout his time there. My father settled in immediately and felt at home from the earliest stages of his time at Birdston. He was cared for tenderly and personally by the wonderful
nursing staff to whom our family is forever grateful.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

I am very pleased to read that you were so happy with the care your dad received whilst living in Birdston Care Home. I will pass on your comments to the staff, whom I am sure will be delighted with such positive feedback.


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Review from Jim D (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to express our most sincere thanks and gratitude to all nursing and support staff at Birdston Care Home while offering palliative care for my father over 18 months.
It was humbling to witness the extent to which all staff dedicated their time - and often going above and beyond
- to the gentle care of residents under challenging circumstances. The personal bonds that were formed between my father and staff were truly special - founded on respect, trust, sensitivity and humour - and offered great comfort for all.
Visiting Birdston was always a pleasure as the facilities are exceptional and staff would go out of their way to help and make the family feel comfortable at any time of day or night. We could not recommend Birdston Care Home more highly. It is with sadness that we no longer visit to see staff and to thank them again for everything they did to make my Father's time with them the very best it could possibly be. Thank you!

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you very much for your lovely words, I will pass on your gratitude to the staff, whom I am sure will be delighted with your very positive feedback.


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Review from Emma M (Granddaughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always made to feel welcome anytime of day and Papa very well looked after.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you so much for your very kind words, I will pass on to the staff team


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Review from Jamie C (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so helpful and friendly.
My father is very settled and secure in Birdston.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Many thanks for your very complimentary review. I am delighted that you are happy with your father's care, and I will pass on your gratitude to our staff team.


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Review from A M (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my relative arrived in Birdston, I have been very pleased with the care and attention received. The staff have treated him well and with respect. They have always been very helpful to me and other family members and have kept us well informed of any matters that we need to be aware of.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you very much for your kind words; I will pass on our gratitude to our staff team, who will be delighted that you are happy with the care your dad receives.


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Review from D W (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is sensitively cared for and survived Covid and multiple infections at that time, despite being unvaccinated, due, in the main to the care received.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you very much for your positive feedback, I will ensure that staff are made aware of your gratitude.


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Review from Ross F (Son of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care provided for my mum. Birdston Care Home is scrupulously clean and well-run - feels like a small boutique hotel.
Communication from staff about any issues arising is fast and clear. In summary, very pleased and couldn't ask for more.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you for your positive feedback; we are delighted to see that you are happy with the care that your Mum receives.


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Review from J B (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you so much for your very positive review; we are delighted that you are happy with the care that your loved one receives.


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Review from Johanna M (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless service all round!
Staff are all wonderful.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you very much for your extremely kind words, I will ensure that this is conveyed to our staff team.


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Review from M C (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff who were excellent supportive communicators with the family and my mother, particularly during challenging circumstances.
Programme was perfect to suit needs of participants, diverse and entertaining. Social interaction throughout was outstanding.
I would defo recommend on every
count:
- value for money.
- supportive staff.
- outstanding communication.
- suitability and diversity of programme for clients.

Reply from Ian Marshall, Clinical Director at Birdston Care Home

Thank you so much for leaving such positive feedback and I am delighted you have experienced the care and support we strive to provide to our residents and their families. We continually aim to improve and I am looking forward to hearing how our 2 new activity co-ordinators in the home grow and expand on the previous good work. I will ensure our staff read your review as it is always lovely for staff to hear how valued they are by families.


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Review from E C (Husband of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was shown extreme consideration, affection and comforting care during her stay at Birdstone especially during the decline period of her terminal palliative care by a great collective of empathetic staff.

Reply from Pauline McCrae, Care Home Manager at Birdston Care Home

Thank you very much for your kind words. I have passed this feedback on to our staff who very much appreciate your comments.


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Review from R M (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here at first I immediately felt at home and the feeling has increased. I can't imagine not living here. The care staff are remarkable. I've never seen anyone feeling neglected. Everyone is made welcome here. I could write pages on the cleanliness of the place, the place is gleaming. A wonderful
desirable residence.

Reply from Ian C Marshall, Clinical Director at Birdston Care Home

It is incredibly heartwarming and wonderful to read about your experience. I know how committed our staff are, and how important it is to them that our residents receive the best care possible and therefore, I know just how much this will mean to all the staff and their manager to read your kind and positive words. Thank you!


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Review from G C (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very comfortable and spacious. The staff are pleasant and attentive. I am kept well informed of matters relating to my mother.

Reply from Ian Marshall, Clinical Director at Birdston Care Home

Thank you for taking the time to leave feedback on your experience in relation to your mother's care. Whilst I am aware of the dedication of our staff and their commitment to providing the highest quality of care, to read the lovely reflections from a close family member helps to affirm and promote our commitment to delivering the levels of care and support we believe everyone should have.


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Review from Etta F (Wife of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband previously used Day Care and the respite facilities here but he is now in long term care and I must say, the care and compassion being shown by all the staff is so very reassuring to me and beneficial to my husband. I can rest easy knowing he's being well looked after.

Reply from Ian Marshall, Clinical Director at Birdston Care Home

We recognise how important the highest level, and standard of care to people who need it, is. We also understand how much support and care families need too, and to hear of your experience that we provided your husband with Day Care and respite support, and from this, it gave you the confidence to place your husband's care with us is wonderful to read. I will share this with our staff, manager and Day Care manager, as I know how much it will mean to them.


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Review from J M (Wife of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just feel I am leaving my husband in safe hands.

Reply from Ian C Marshall, Clinical Director at Birdston Care Home

Thank you for taking the time to leave such positive feedback. I know the manager and her staff are committed to delivering the highest care possible. Having only taken up the role of Clinical Director in the past few months I am delighted to hear that your experience of the care and support your husband is receiving.


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Review from J M (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Birdston for 2 years and 5 months. Her care has been excellent as the manager, nurses and carers including kitchen, cleaning and gardeners have worked together to make sure she has been comfortable throughout her stay.
I do feel however that individual activities have been lacking
and not fully meeting her needs.

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Review from J C (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall good although staff sometimes not aware of having to leave the phone next to my mother and or not making sure the phone is working. Attention to detail.

Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you very much for your kind review. Firstly my apologies that you have experienced difficulties telephoning, I have now discussed this matter with staff who will ensure and check regularly that the phone is both within reach and available for use.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Birdston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Birdston Care Home is calculated as follows: ( (135 Excellents x 5) + (18 Goods x 4) ) ÷ 153 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birdston Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Pauline

Pauline McCrae

Job Title: Home Manager

Joined: 2013

Pauline is an experienced manager having worked as the Deputy Manager at our sister home, Lillyburn Care Home before taking up the Manager post at Birdston.


Frequently Asked Questions about Birdston Care Home

What types of Care is Birdston Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birdston Care Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birdston Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Birdston Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birdston Care Home to the centre of Glasgow?

7.5 mile(s) as the crow flies, distance by road may be significantly further.