Buchanan Lodge Care Home has a Review Score of 9.7 (9.738) out of 10, based on 11 reviews in the last 2 years. Over all time Buchanan Lodge Care Home has 59 reviews.
Review from J H (Daughter of Resident) published on 7 May 2021
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Reply from Lorrie Milne, Manager at Buchanan Lodge Care Home
Thank you for your review, we continually review our facilities to ensure they are satisfactory for our residents and welcome feedback from both residents and relatives as to any new facilities they would like to have.
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Review from Jean D (Wife of Resident) published on 7 May 2021
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Reply from Lorrie Milne, Manager at Buchanan Lodge Care Home
Thank you for your review, it is so important to the staff knowing that relatives feel their loved ones are well cared for.
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Review from Jim T (Son of Resident) published on 4 May 2021
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Review from Fey N (Daughter of Resident) published on 28 April 2021
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Reply from Lorrie Milne, Manager at Buchanan Lodge Care Home
Thank you for the lovely review, we know how important it is for our residents to have a home that they and their families are proud of.
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Review from Catherine A (Sister-in-law of Resident) published on 26 November 2019
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Review from K O (Granddaughter of Resident) published on 18 October 2019
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Review from Caitrin L (Daughter of Resident) published on 28 August 2019
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Review from Jeanette C (Friend of Resident) published on 27 August 2019
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Review from Helen M (Sister-in-law of Resident) published on 19 August 2019
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Review from Jacob G (Grandson of Resident) published on 19 August 2019
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Review from Lisa M (Great-Niece of Resident) published on 19 August 2019
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Review from M B (Friend of Resident) published on 5 August 2019
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Review from Alan F (Son of Resident) published on 5 August 2019
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Review from Linda E (Friend of Resident) published on 29 July 2019
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Review from I M (Wife of Resident) assisted by family/friend published on 29 July 2019
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Review from Mary M (Relative of Resident) published on 11 June 2019
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Reply from Alison Geddes, Marketing at Buchanan Lodge Care Home
Thank you for your positive comments about our home, it is wonderful to hear how well your relative is settling in at Buchanan Lodge and that our care has given your family peace of mind. The team will be delighted to hear your feedback.
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Review from N S (Friend of Resident) published on 21 May 2019
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Reply from Alison Geddes, Marketing at Buchanan Lodge Care Home
Many thanks for your positive comments about our home, it is wonderful to hear how much you enjoyed our Easter celebrations. The team will be delighted to hear your feedback and we look forward to welcoming you on your next visit.
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Review from Anthony H (Friend of Resident) published on 30 April 2019
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Reply from Alison Geddes, Marketing Administrator at Buchanan Lodge Care Home
Thank you for your positive comments about our home, it is great to hear what a fantastic relationship you've built with Buchanan Lodge. The team will be delighted to hear your feedback.
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Review from J D (Daughter of Resident) published on 30 April 2019
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Reply from Alison Geddes, Marketing Administrator at Buchanan Lodge Care Home
Thank you for your lovely comments about our home, it is great to hear how happy you are with your Dad's care here at Buchanan Lodge. Our Magic Moments Club offers a varied activities programme to suit a range of interests. Thanks again, the team will be very pleased to hear your comments.
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Review from Margaret I (Resident) published on 12 March 2019
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Reply from Alison Geddes, Marketing Administrator at Buchanan Lodge Care Home
Thank you for taking the time to review our home, we are pleased to hear that you'd recommend Buchanan Lodge to others. We strive to provide the highest standard of care and welcome all feedback as this helps us to improve further. Our home manager has an open door policy, so if you'd like to discuss anything further please feel free to pop in and see her for a chat anytime.
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The Review Score of 9.7 (9.738) out of 10 for Buchanan Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.738 for Buchanan Lodge Care Home is calculated as follows: ( (101 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 130 Ratings = 4.738
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Buchanan Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Apr 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Regional Director
Joined: 2021
I joined the Care Home in January of this year, I have worked in Health and Social Care since I qualified as a Nurse in 2010. During this time I have worked in a variety of care homes in several different roles and worked in Regional Roles for the past five years.
I graduated from the University of the West of Scotland in 2010 and have been nursing ever since.
I have a passion for caring for the elderly and have loved working in Care homes my full Nursing Carer. Its a honour and privilege to work in the Social Care Sector.