Buchanan House Care Home

5 Grampian Way, Bearsden, Glasgow G61 4SP
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9.7 95 Reviews
  • Buchanan House Care Home, Glasgow
Buchanan House Care Home in Bearsden, Glasgow, provides residents with a home from home, offering residential, nursing, dementia and respite care, delivered with compassion and respect by the staff.

The home has 53 rooms across two floors, decorated individually to the highest standard. Some rooms feature patio doors looking out to the gardens, which are perfect for fresh air and sunshine.

Visitors have easy access to the warm and welcoming care home, which is close to public transport, motorway links and local shops.

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Care Provided by Buchanan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kathleen Glasgow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Buchanan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care up to £1,450
    • Self-Funded Nursing Care £1,450 – £1,450
    • Self-Funded Nursing Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,450
  • (these prices are only a guideline, please contact Buchanan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Buchanan House Care Home Reviews (95)

Total of 95, showing 21-40
9.7

Buchanan House Care Home has a Review Score of 9.7 (9.742) out of 10, based on 23 reviews in the last 2 years. Over all time Buchanan House Care Home has 95 reviews.

Overall Experience

  • 71
  • 20
  • 3
  • 1
  • 0

Date Published

95
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72

Review from C M (Friend of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently attended the 80th birthday party of a friend who is a resident at Buchanan House Care Home. The staff were all very friendly and helpful and went the extra mile to make my friend's birthday party a very special occasion for her. I was very impressed by what they had done. The home was decorated
nicely in the conservatory, and there was a nice atmosphere. Also, beautiful flowers and a lovely cake.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Thank you for your kind comments. We love to celebrate with our residents, families and friends.


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Review from C T (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was in for two weeks respite care. He is not able to swallow and is peg fed. He has dementia.
There was a shortage of staff and he wasn't up every day. He wasn't changed daily. He was kept in his room and did not see other residents.
I had to arrange my own transport for him.
I was disappointed
with his care.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Sorry that your experience has not been a positive one. I would be happy to meet with you at your convenience to discuss. Here at Buchanan House we strive to provide a 5 star service and welcome all feedback to achieve this.


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Review from A M (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the summer party at Buchanan House. It was really well done and all the staff were wonderfully dressed up as cowboys and doing songs and dance routines. The residents and guests all had a lovely time.

Reply from Kathleen Glasgow, manager at Buchanan House Care Home

Thanks for your kind comments - I will pass them on to the staff. We all had a fun day.


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Review from Karen K (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a family member is a really hard decision, I visited many care homes in the area and Buchanan House Care Home was a clear winner, it felt like a home from home for my mum and somewhere I knew she would get the care, love and safety she deserved. The activity team and permanent
staff are amazing and a true credit to the home throughout what has been a terrible few years they kept everyone smiling and we felt close to them even though we could not visit. Regular Facebook posts have given me daily peace of mind that mum is OK. Unfortunately due to the pandemic, there have been noticeable staff shortages and a need for agency staff. As my mum and many of the other residents have alzheimer's/dementia this is hard as they don't know their little quirks and special needs and can be confusing to not have the consistency of familiar faces who know them. Many friends have visited and seen the care given and asked if they can book a place!

Reply from Rachel Ainsworth, Home Manager at Buchanan House Care Home

Thank you so much for your kind words and review. It has been a very difficult time during covid and I am glad we have been able to give you peace of mind during this time. We are working hard on recruiting permanent staff and are glad to say we have a number of great new team members at Buchanan House Care Home.


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Review from J B (Wife of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very approachable and kind to both visitors and relatives. My husband settled into Buchanan House Care Home quickly, even though he was really troubled before moving in, after being diagnosed with Lewy Body Dementia. He talks highly of the staff and is very content. Both management,
nursing and care staff have been very accommodating since my husband moved in. They are very friendly and empathetic to family members as well as residents, and they always spare a few minutes to chat. My husband's condition deteriorated quite rapidly and I am still dealing with the shock of the change in his personality. I was so worried when I eventually had to admit defeat in terms of looking after him and was concerned about his future care. However, since he moved into Buchanan House Care Home last November, it has given me peace of mind and confidence that he is being looked after well.

Reply from Kathleen Hamilton, Administrator at Buchanan House Care Home

Thank you for your kind words. We are having a Meet & Greet on Tuesday 3rd May 6-8 pm for relatives and friends to meet some of the Team and you would be most welcome.


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Review from N S (Son of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Accommodation is well maintained and environment is comfortable. Staff are caring and attentive to my mother's needs and ever-diminishing capacities. Communication from the home provides alerts to any emergent issues. Activities and engagement are of high standards. Communication via newsletters and
social media entries provide ongoing reassurance.

Reply from Kathleen Hamilton, Administrator at Buchanan House Care Home

Thank you for your kind remarks. I have arranged a Meet & Greet on 3rd May between 6-8pm when you will be more than welcome to come along and meet some of the team informally and enjoy some refreshments
kind regards
Ray


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Review from Linda M (Power of Attorney of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has obviously had a very difficult period over the last 2-years, and I think they have coped well. It is difficult at the moment to assess the situation in the care home as we are only now getting some limited access inside, also there is a new manager who we have never met. However, I
have noticed on one of their online pages that there seem to be a lot more activities for the residents, such as games and craftwork. Also, there are some new staff who have been very pleasant and helpful.

Reply from Kathleen Hamilton, Administrator at Buchanan House Care Home

Hi Linda, thank you for your kind words.
I have arranged a meet and greet night on 3rd May from 6-8 pm when you will be able to meet the team informally - including new staff and enjoy some refreshments.
Kind regards.


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Review from M S (Nephew of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, friendly staff, who seem to genuinely care for the residents in their care.
The greeter is especially friendly, helpful and welcoming.
The other carers are very caring and helpful to my aunt.

Reply from Kathleen Hamilton, Administrator at Buchanan House Care Home

Thank you, Martin, for your kind remarks.
I have arranged a meet and greet on 3rd May between 6-8 pm when you will be more than welcome to come along and meet some of the team informally and enjoy some refreshments.
Kind regards.


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Review from K S (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The permanent staff and carers in Buchanan House Care Home are excellent and in my experience go above and beyond from clerical staff to domestic staff to carers and nurses and activity staff. However, I am concerned with the number of agency staff currently being used who don’t know my mum. I realise
there is a real national shortage but this fact doesn’t reduce the concern.

Reply from Kathleen Hamilton, Administrator at Buchanan House Care Home

Thank you for your kind remarks. Over the past months, we have been recruiting at the home and we have had staff nurses, care assistants, domestic staff, maintenance and a gardener, join the team.
I have arranged a meet and greet on 3rd May between 6-8 pm when you will be more than welcome to come along and meet some of the team informally and enjoy some refreshments. Kind regards.


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Review from Ann H (Wife of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Buchanan House for several months now and has been very well cared for. He is always well dressed and clean looking. I am always informed about all aspects of my husband's care by the staff. I would like to see more permanent care staff as opposed to agency carers, as I think
there is a better rapport with permanent staff.

Reply from Kathleen Hamilton, Administrator at Buchanan House Care Home

Thank you for your kind remarks. I have arranged a meet and greet on 3rd May between 6-8pm, when you will be more than welcome to come along and meet some of the team informally and enjoy some refreshments. Kind regards.


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Review from Charles G (Nephew of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Buchanan House after struggling at home. We were extremely happy with the care she received and the home always had a lovely atmosphere. She loved the food and company that felt like home and I would definitely recommend it.

Reply from Donna Walker, Manager at Buchanan House Care Home

Thank you, Charles, for your lovely review. I'm glad to hear you are happy with the care given and that the home feels like a home from home. We loved having your aunt in the home and I will pass your kind words on to the team.


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Review from Sheila G (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Buchanan House are amazing. My 91 old mum always says they can't do enough for her. They treat her with great care and respect. She loves the food and is definitely much healthier since she moved there in January. Management is very approachable and are quick to offer solutions to any concerns
you have.

Reply from Donna Walker, Manager at Buchanan House Care Home

Thank you Sheila for your lovely review. I am glad to hear both yourself and your mum have such positive views on the care received from all our team and that she is loving the food. It is our pleasure to have your mum here and I will pass your kind words onto the team.


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Review from Helen (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Buchanan House for over 18 years. I feel that the staff are part of our family. They are very approachable and easy to share any concerns with. The care my mother has received has always been excellent and very professional, especially over the Covid Pandemic. She has
never once looked "uncared for", which would have been of considerable concern and upset to the family. The nursing care is compassionate. This was shown when my father moved there for his last few months. The activity team works hard to keep residents interested in a variety of activities. The menus are attractive to the residents and the catering staff are able to respond to new ideas. The new visitor champions are an excellent idea and allow other staff to get on with their actual jobs. In summary, Buchanan House Care Home has been my mother's home for a great number of years, it is very well run and I would strongly recommend it.

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Review from Bill T (Son of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and treated as a special person, with respect. We are updated frequently on my mother's health and welfare and sent photos etc of her activities. She has been in Buchanan House Care Home for nearly two years and has celebrated a 100th and a 101st birthday.

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Review from Muriel R (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Buchanan House provide a warm, caring and nurturing environment.
Rooms are decorated to a high standard with beautiful furnishings.
They have an excellent entertainment programme for residents which is so appreciated especially during these challenging times.
The staff go above and beyond
for residents and their loved ones.
A home from home.

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Review from Moyra C (Daughter of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has the most amazing team of nurses and carers. My mum was admitted in September and it was such a lovely experience for her. She got involved in the various activities and made friends quickly. She never asked about "going home", which is really what you want when someone you love can no
longer look after themselves. The staff were happy to answer any questions or concerns and never made you feel you were wasting time. I can honestly say that the staff became my mum's family. During these Covid times, that is what you want when you can't be there in person. My mum passed away at the end of December, we know the staff were with her and we take comfort in that. They kept my mum well presented, even putting on nail polish, I know she felt really special. If I ever have to go into a home, I hope it's one like this!

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Review from Esther T (Daughter of Resident) published on 3 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Buchanan House highly enough. Mum was admitted just when our society was changing with Covid 19. The staff were extremely welcoming, helpful and sensitive to both Mum and ourselves knowing that we had to quickly settle Mum and then walk away not knowing when we might see her again
face to face. Our family are impressed by and thankful for both the facility and especially the staff and the standard of care given. They provide excellent communication and have been more than helpful in facilitating me being in touch with Mum since I live in Canada.

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Review from Linda C (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care my mother has received since arriving at Buchanan House. The staff are always smiling and giving the residents lots of personal attention. The rooms are kept immaculately clean and tidy, the laundry is very efficient.

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Review from Vari M (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to have our relative here, pleasant surroundings, always clean and tidy, staff are always happy to update you with how your relative is and what they have been up to. We have been delighted with the response we have had from the staff. Good communications we receive from the office staff, emails,
calls and monthly newsletter. Overall, we are happy to recommend Buchanan House Care Home.

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Review from B N (Wife of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was reluctant to come to the home. However, he settled well and was more content when I visited him halfway through his respite week. You are doing something right.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Buchanan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Buchanan House Care Home is calculated as follows: ( (211 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 264 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchanan House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Alan

Alan Twigg

Job Title: Regional Director

Joined: 2021

I joined the Care Home in January of this year, I have worked in Health and Social Care since I qualified as a Nurse in 2010. During this time I have worked in a variety of care homes in several different roles and worked in Regional Roles for the past five years.


I graduated from the University of the West of Scotland in 2010 and have been nursing ever since.


I have a passion for caring for the elderly and have loved working in Care homes my full Nursing Carer. Its a honour and privilege to work in the Social Care Sector.