Buchanan House Care Home

5 Grampian Way, Bearsden, Glasgow G61 4SP
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9.7 95 Reviews
  • Buchanan House Care Home, Glasgow
Buchanan House Care Home in Bearsden, Glasgow, provides residents with a home from home, offering residential, nursing, dementia and respite care, delivered with compassion and respect by the staff.

The home has 53 rooms across two floors, decorated individually to the highest standard. Some rooms feature patio doors looking out to the gardens, which are perfect for fresh air and sunshine.

Visitors have easy access to the warm and welcoming care home, which is close to public transport, motorway links and local shops.

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Care Provided by Buchanan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kathleen Glasgow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Buchanan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care up to £1,450
    • Self-Funded Nursing Care £1,450 – £1,450
    • Self-Funded Nursing Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,450
  • (these prices are only a guideline, please contact Buchanan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Buchanan House Care Home Reviews (95)

Total of 95, showing 41-60
9.7

Buchanan House Care Home has a Review Score of 9.7 (9.742) out of 10, based on 23 reviews in the last 2 years. Over all time Buchanan House Care Home has 95 reviews.

Overall Experience

  • 71
  • 20
  • 3
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Date Published

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Review from S M (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reflected on our initial experience and discussed these with staff, it has become clear to me that any initial miscommunication was down to a variety of factors out of the control of staff.
References to scoring in relation to value for money, is reflective of the costs of the wider care system
and are not specific to Buchanan House.

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Review from A M (Daughter of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Buchanan House for our 92 year old mum, having found it a friendly welcoming place at our initial visit, and have certainly not been disappointed. The care is excellent and the staff are fantastic. Nothing is too much trouble and Mum, who needs a fair bit of nursing care, is treated with kindness
and respect. Her room is cosy and she enjoys lovely meals. Her visitors are made to feel welcome and offered tea/coffee and cakes. Mum particularly enjoys her weekly visit to the residents’ hair salon.
All in all, we feel the care and surroundings Buchanan House offers has smoothed the daunting experience of moving into “care” for our mum and made it an enjoyable experience, and we are very grateful for that.

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Review from P C (Friend of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Buchanan House very airy, friendly and welcoming. The staff all seem to enjoy being with the patients and are always cheerful and active, or have been whenever I have visited. There is life in the place and the TV is not always on! Being only an occasional visitor, I can't comment on all the
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Review from A C (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is usually well looked after and appears happy, which is the main thing. The staff are very accommodating and cheery and able to talk to Dad and help if we want to see rugby together or come in at all times. Thank you for everything you do.

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Review from Elaine C (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Buchanan House earlier this year form another care home. The difference in Mum's health is remarkable and as a family, the home for us means we now have peace of mind regarding Mum's care. Cannot speak more highly of the staff.

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Review from Evelyn G (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just enjoyed a fabulous family day. A fabulous team effort from all the staff. Singing, dancing, food, drink and a wonderful entertainment event. Everyone has thoroughly enjoyed themselves. Thank you all very much.

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Review from Lisa G (Granddaughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very attentive, happy to help and keep things interesting by planning activities and events for service users. The care of my grandfather is always of a high standard. Staff always take complaints and suggestions seriously and are dealt with in a timely manner.

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Review from Eleanor M (Granddaughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my gran and grampa have been residents at Buchanan Care Home. I couldn't praise the place enough. The staff are amazing and attentive to the residents. The home has a lovely homely feel to it.
The entertainment is amazing and I am so thankful my gran and gampa have had this experience in their
later years. The effort all the staff put in is amazing and makes for a wonderful place to stay for my family.

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Review from Debbie M (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. Residents are treated with respect, dignity and care. The staff are excellent and all very caring. My mum has become a happier, calmer and well cared for person. I am happy that she has found somewhere she feels so at home in a short space of time.
I would not hesitate to recommend
this care home to anyone.

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Review from Joyce M (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very good choice for both my mum and dad. The care is excellent and the activities are always creative. Dad is as happy as he can be although he wanted to stay at home. This is the next best thing. The Summer Garden party was great.

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Review from Moira R (Wife of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with husband's care as I could no longer manage at home.
Although husband's condition changes/deteriorates and I know he can be difficult to manage. All staff are constantly on watch for his needs and behaviour changes.
Our daughter and son and friends visit regularly and are always made
welcome.

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Review from Mike A (Son of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This being my first visit to my Mum since arriving here. My first impression is good. Staff are all very pleasant and helpful. Most important is that my Mum likes the staff and the home as well. Showers in the resident's rooms would make the whole experience much better for residents.

Reply from Alison Geddes, Marketing at Buchanan House Care Home

Thank you for your positive review on our home, it is great to hear how well your Mum has settled in here at Buchanan House and that you'd recommend our home to others. Your comments regarding showers will be passed onto the team and reviewed. Thanks again for your feedback, this helps us further improve the service we provide.


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Review from Alan S (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, inviting, the atmosphere on entering the home. Home communal areas and personal area always clean and tidy.
Staff welcoming and helpful, Always accommodating.
No matter when we visit my elderly mother, she is always up and in the communal lounge, dressed in clean and appropriate clothing
that she would have approved of herself.
We were very thankful for all the help the staff gave to my mother when she had to go to hospital, going with her and staying till we arrived.

Reply from Alison Geddes, Marketing at Buchanan House Care Home

Thank you for your positive comments, we are pleased to hear that you found the atmosphere at Buchanan House to be 'friendly' and 'inviting'. The team will be touched to hear your lovely feedback. Thanks again, best wishes to you and your family.


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Review from Callum R (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Pleasant environment with nice, secure outside space.
My dad likes his room and is happy.

Reply from Alison Geddes, Marketing at Buchanan House Care Home

Thank you for your positive comments about our home, it is great to hear how happy your Dad is here at Buchanan House and that you find our team to be 'very friendly and helpful'. They will be delighted to receive your feedback.


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Review from Graham K (Nephew of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and most importantly the care staff have been extremely caring for my aunt.
Their personal care and relationship has grown and made a huge difference to the distress that my aunt experienced as her dementia developed.
The previous care home could not achieve this.

Reply from Alison Geddes, Marketing at Buchanan House Care Home

Thank you for your positive review, we're pleased to hear what a wonderful relationship our team have built with your Aunt and how much of a positive impact it has made. Our team are passionate about providing the highest standard of care and are an asset to Buchanan House.


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Review from Margaret P (Cousin of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints but I tend not to recommend to others as everyone has their opinion.

Reply from Alison Geddes, Marketing at Buchanan House Care Home

Many thanks for your positive review for our home, the team will be pleased to hear your feedback.


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Review from Alan B (Respite Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received from all staff was exemplary. I was treated with the utmost respect and dignity. The food was excellent, plentiful and nutritious - if the choices did not appeal, chef would willingly make something different. The entertainments provided for residents and their families were well
received and enjoyed by all. The whole package was expertly run by an extremely capable management team. Buchanan House should be held up as a model for care homes throughout the country to aspire to.

Reply from Alison Geddes, Marketing at Buchanan House Care Home

What a wonderful review to read, many thanks for your comments. At Buchanan House, we pride ourselves on the high level of service we provide, which includes our dining experience, as we believe food is an important aspect of our care. Our Magic Moments Club offers a fun and varied activity programme to suit a range of interests. The team will be over the moon to hear your feedback. We are delighted that you enjoyed your respite stay with us, we'd love to welcome you back anytime.


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Review from Colin M (Husband of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff make the home. Cannot praise them enough. The home is very clean and presented well. Attention and care are very good. Good dining experience.

Reply from Alison Geddes, Marketing Administrator at Buchanan House Care Home

Thank you for your positive comments on our home. At Buchanan House, we pride ourselves on the service we provide, so it is great to hear your great feedback on our care and dining experience. Our dedicated team do indeed "make the home", they will be delighted to hear your comments.


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Review from Clare M (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind, patient and helpful. The care home is clean, comfortable and there are plenty of activities going on.


My relative particularly enjoys the food.


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Review from F A (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, everything is excellent - the only area we marked as "good" was management.
The latter comment only refers to the amount of time we see management staff which is minimal and to be expected (it is not a criticism).

Reply from Alison Geddes, Marketing Administrator at Buchanan House Care Home

Thank you for your positive comments about our home, it is great how happy you are with the service we provide. Our home manager has an open door policy, so please feel free to pop in for a chat on your next visit to the home if there's anything you'd like to discuss.


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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Buchanan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Buchanan House Care Home is calculated as follows: ( (211 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 264 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchanan House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Alan

Alan Twigg

Job Title: Regional Director

Joined: 2021

I joined the Care Home in January of this year, I have worked in Health and Social Care since I qualified as a Nurse in 2010. During this time I have worked in a variety of care homes in several different roles and worked in Regional Roles for the past five years.


I graduated from the University of the West of Scotland in 2010 and have been nursing ever since.


I have a passion for caring for the elderly and have loved working in Care homes my full Nursing Carer. Its a honour and privilege to work in the Social Care Sector.