Buchanan House Care Home

5 Grampian Way, Bearsden, Glasgow G61 4SP
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9.7 95 Reviews
  • Buchanan House Care Home, Glasgow
Buchanan House Care Home in Bearsden, Glasgow, provides residents with a home from home, offering residential, nursing, dementia and respite care, delivered with compassion and respect by the staff.

The home has 53 rooms across two floors, decorated individually to the highest standard. Some rooms feature patio doors looking out to the gardens, which are perfect for fresh air and sunshine.

Visitors have easy access to the warm and welcoming care home, which is close to public transport, motorway links and local shops.

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Care Provided by Buchanan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kathleen Glasgow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Buchanan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care up to £1,450
    • Self-Funded Nursing Care £1,450 – £1,450
    • Self-Funded Nursing Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Care £1,450 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,450
  • (these prices are only a guideline, please contact Buchanan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Buchanan House Care Home Reviews (95)

Total of 95, showing 81-95
9.7

Buchanan House Care Home has a Review Score of 9.7 (9.742) out of 10, based on 23 reviews in the last 2 years. Over all time Buchanan House Care Home has 95 reviews.

Overall Experience

  • 71
  • 20
  • 3
  • 1
  • 0

Date Published

95
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72

Review from Betty M (Friend of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a very difficult arrival at Buchanan House. Now after two years of patience, tolerance and superb care she has now settled and in good health physically, despite a disability from childhood which restricts her walking. I visit when I can and am always welcome, often with a hug from some
of the long time carers which is very welcoming. The activities are great, especially the sing songs, which amazes me that my friend remembers every word but sometimes I wonder if she remembers who I am. The office staff too care so friendly and quite often I arrive to find my friend in the office where she is welcomed. Great place, super staff. Thank you for looking after her so well.

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Review from Charlie C (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and we chose the above care home as it was not too modern and had a homely feel, that would make mum feel as if she was not in an institution.
She has been there over 18months and their care and activities have seen mum improve and physically much better.
They have a good
range of meal choices and tea/coffee available at all times.
I have the feeling that the staff really care for the residents and from our family's point of view we feel she is in a safe place.

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Review from Wilma R (Wife of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The stay at Buchanan House Care Home was enjoyed and the surroundings appreciated.
The staff were extremely kind and caring and we feel every effort was made to make it an enjoyable experience. We are very grateful to have such a lovely place to entrust our husband/dad

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Review from E H (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the standard of care. Staff pleasant, happy and very attentive towards my mother. The level of supervision in lounges good. Decor a bit tired but refurbishment in progress. Overall a very good home.

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Review from Caroline D (Daughter-in-law of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has settled in so much better than we anticipated which is without doubt due to the care and attention all members of staff have shown her, she is encouraged to join other residents in the newly decorated day room and we are happy to see her socialising more than we would have expected
her to. The staff are fantastic and certainly caring , it's great peace of mind to see her looking happy and looked after , we are always made welcome anytime we visit.

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Review from A M (Wife of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my husband receives in Buchanan House. The staff are very kind and attentive. The home is very clean and comfortable and well kept.
The only complaint I have is there is a shortage of staff on duty some days.

Reply from Donna Walker, Home Manager at Buchanan House Care Home

Thank you for your comments, we always welcome feedback as we strive to improve our care. Our staffing levels in the home are calculated using Care Inspectorate guidance and CHESS tool to determine the dependency of our residents. We allocate our staffing based on these guidelines and the level of staffing is good for the home. If you wish to discuss this further please don't hesitate to contact me.


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Review from Catherine M (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home being refurbished at the moment - no problems with care or welfare.

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Review from M R (Power of Attorney of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, my fellow Power of Attorney and I are happy with the care our resident is having at Buchanan House. She really requires only a little personal care and sometimes we are concerned this is not being done. Any health issues which arise are dealt with very quickly and we are kept informed.


Lately,

we have been informed about the heating in our resident's room and although the staff have been trying to solve this issue, it has culminated in a change of bedroom. We are satisfied with this result and hope the new room will be ready soon. In general, we find the staff attentive, obliging and supportive.

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Review from Nan B (Wife of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Last time hubby was in for respite they hadn't packed his hearing aids, and I had to go back for them, which I wasn't too happy about as it's a half hour drive each way and I had to leave my husband to go and get them. I've just picked him up from the second time bring in respite, and several items
of clothing are missing as well as his urine bottle and basket it sits in. Since I got back I have phoned and phoned but no one answers. Not impressed!

Reply from Donna Walker, Home Manager at Buchanan House Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our services.


We are so sorry about the hearing aids that you had to travel back to the home to pick up. During your husband’s second respite stay, the urine bottle and basket were in the room beside him and not packed as the carer believed they belonged to the home. We believe there were some items of clothing in the laundry that weren’t ready for your departure, of which have now been sent to your home address.


We can only apologise for nobody answering the telephone; our weekend Receptionist was on Annual Leave so the response would not have been as prompt as usual where there is normally somebody available to answer all calls quickly and effectively.


If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com, or pop into our home anytime, my door is always open. Donna Walker, Home Manager


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Review from D O (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother/other residents are well cared for from a medical and personal perspective. Food is varied and generally of a good standard.
Care home common areas are maintained to a good standard and high level of cleanliness. Residents rooms are homely but my mother's toilet could do with some decorative
attention. Staff are attentive and show compassion. There is no such thing as a perfect care home but Buchanan Home ticks many of the boxes.

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Review from T G (Son of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became resident in the care home in February 2016. She seemed happy well fed and enjoyed the company of other residents and staff. Unfortunately, she suffered a severe stroke in October. After six weeks she was returned to the home severely disabled, bedridden and fed by a tube. The care and
attention from the staff has been excellent and they ensure that she is kept very comfortable.

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Review from John A (Friend of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in on a temporary basis. The staff are very attentive to our needs and cheery with it. The premises are open and airy and the private room is very comfortable. My wife has adapted to the place better than I thought. All is satisfactory.

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Review from Brian D (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility that provides a high standard of care. Some areas requiring a degree of an upgrade (ongoing) but this is more than compensated for by excellent staff. Extremely clean; excellent and reliable laundry service; reasonable activities; very good service (dentist, doctor, optician etc)
and great staff who interact with residents and respect their dignity.

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Review from Dorothy J (Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I only had six days in the home I am unable to give a great deal of information. However, I can only say that I was made very welcome and all the staff very helpful.

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Review from Morag R (Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff try their best. It is hard living with others in a group, but it is good to have company and someone to look out for you, they deserve a reward.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Buchanan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Buchanan House Care Home is calculated as follows: ( (211 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 264 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buchanan House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Alan

Alan Twigg

Job Title: Regional Director

Joined: 2021

I joined the Care Home in January of this year, I have worked in Health and Social Care since I qualified as a Nurse in 2010. During this time I have worked in a variety of care homes in several different roles and worked in Regional Roles for the past five years.


I graduated from the University of the West of Scotland in 2010 and have been nursing ever since.


I have a passion for caring for the elderly and have loved working in Care homes my full Nursing Carer. Its a honour and privilege to work in the Social Care Sector.