Lillyburn Care Home

100 Birdston Road, Milton of Campsie, Glasgow G66 8BY
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9.7 42 Reviews
  • Lillyburn Care Home, Glasgow
Located at the foot of the picturesque Campsie Hills, Lillyburn Care Home is a purpose built home offering 24 hour care for fifty-six residents with either physical disability or dementia.

Expert care professionals work with the family to provide the highest standard of individual care for each resident, along with first class catering services and an exciting range of daily activities ensuring residents are happy and fulfilled at all times.

Designed around a courtyard garden with scenic views, Lillyburn Care Home has a homely interior that has been designed with resident comfort and relaxation in mind.

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Care Provided by Lillyburn Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela McGurk (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Lillyburn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Contact us for more information

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting available 24hrs per day. If visiting out-with 9am - 9pm please inform the home.
    Mealtimes are protected however, if relatives wish to dine with loved ones this will be supported.


  • Parking

  • Dedicated onsite parking is available


Lillyburn Care Home Reviews (42)

Total of 42, showing 1-20
9.7

Lillyburn Care Home has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years. Over all time Lillyburn Care Home has 42 reviews.

Overall Experience

  • 37
  • 4
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Date Published

42
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Review from C S (Sister of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lively atmosphere in the home. No smells for example urine, food etc. Which in other homes I visited was very noticeable. Caring staff.

Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review Lillyburn and the care provided by our team. Following our telephone conversation I will feed back the areas for our development.


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Review from Lesley H (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for the care and support given to my mum since her arrival. You are all truly amazing and appreciated greatly, my list would be endless if I had to thank you all individually. But know your efforts are very visible to all.
Merry Christmas and Happy New Year.

Reply from Ian Marshall, Clinical Director at Lillyburn Care Home

Thank you so much for your very kind words and praise for our wonderful staff. I am delighted your mum has felt supported and cared for. I will ensure the staff are all made aware of your comments. Best wishes.


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Review from S M (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the quality of care and the efforts of the activities’ coordinators and the professional staff. My mother is well looked after and properly cared for. Her room is clean, and her clothes are regularly laundered. Mum is safe, happy and content. I can’t ask for more.

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

I am pleased to hear that your experience of care at Lillyburn has been so positive. I will pass your comments on to the staff who look after your mum. Thank you for taking the time to give your feedback.


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Review from Walter W (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Lillyburn for three and a half years. The staff are all caring and responsive to his and his visitor's needs, he is comfortable, happy and well nourished, he's never had any complaints and always seems quite happy and content when we visit, a big factor in enabling him
to enjoy his 100-year-plus lifestyle.

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

I am happy to hear that you feel your dad is looked after so well within Lillyburn. Your feedback is very much appreciated, and I will share this with the staff who look after your dad. Thank you for taking the time to complete this review.


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Review from L M (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Lillyburn because it is open plan because my mum likes to see what's going on - and there is plenty going on! Our hopes for the layout were totally justified. However, what has made Lillyburn special is the superb care and attention that she receives. All the staff team know her and, regardless
of what they are doing, always stop to speak to her. The team caters for particular interests, and the activities are stimulating and interesting. Any excuse for a celebration is taken: Christmas, birthdays, Burns Night... Her room and the unit are spotlessly clean and hygienic. The food is of excellent quality and variety, and the nursing care is superb. What really impresses me is that each resident is treated as an individual with freedom of choice in what they want to do (or not do). We are normally able to visit regularly, but when that hasn't been possible, we are encouraged to contact the unit, and we are always informed immediately about any issues affecting my mum's health or care.

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

Thank you for taking the time to complete a review; your feedback is appreciated. I am happy to hear that your experience of Lillyburn has been so positive; I will pass your lovely comments on to the relevant team members, who will be really happy to hear your feedback.


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Review from Hilda Q (Friend of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides the residents with a high-quality of care delivered with dignity, respect and compassion at all times.
Family/friends are made welcome and are kept well informed of their loved one’s health, welfare and all aspects of their situation within the home.

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

Thank you for taking the time to complete your review of your experience with Lillyburn; this means a lot. Family and friends are such an important part of care delivery, and we value your involvement in care and activities within the care home.


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Review from C G (Granddaughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Lillyburn are fantastic. They are so patient and caring. The activities coordinators do a brilliant job, and there’s always something going on. The staff do their best to get residents involved in the activities and support individuals to be as independent as possible. This has really
helped my gran, and she has regained some skills and mobility she had lost when she was isolated at home.

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

Our staff will be delighted to hear this positive feedback; thank you very much for completing this lovely review. We encourage residents to engage and participate in our planned activities but also have the opportunity to have 1-1 time with staff to support individual goals that the resident has, and I am delighted that this has made a difference to your gran.


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Review from M B (Wife of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at a karaoke day and what a lovely time everybody had. Was so nice to see all enjoying and singing their hearts out. What a great experience even for me. Thoroughly enjoyable and very well presented. Give us more please as everyone was beaming with joy.

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Review from W R (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really settled and happy, it is so lovely to see. The manager, deputy manager and all the staff are considerate, professional, caring and listen to us. They consider Mum’s needs in a holistic, person-centred way and look after all her needs well. The staff have been really skilled in getting
to know Mum in order for her to be settled and happy. They have been really considerate of us as a family. Can’t thank the staff enough. Excellent service and a comfortable, welcoming home environment.

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

Thank you for taking time to review the care your mum has received in Lillyburn. We do try our best to come together as a team and do our best to support those living in the care home to lead the best life they possibly can. This also includes involving relatives in the care delivered. Thank you for recognising this, I will pass your comments onto the wider team.


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Review from Frances S (Niece of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The December news letter and photographs were a great joy to read and see. The residents looked really happy and you could see lots of really nice interactions with the staff team. Well done to the staff for the fun and care they provide. The newsletter is important to me as I love seeing my aunt enjoying
herself, I eagerly look for her photo. Keep up the excellent work and commitment shown.
Kind Regards

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

I am happy that the newsletter has been positively received, our staff work hard to bring joy to the residents living within the care home and sometimes a photo can say more than can be expressed by words. Thank you for your lovely feedback and for taking the time to write your review.


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Review from Eddie M (Son of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother by all the staff at Lillyburn is exemplary in every way. The family are genuinely grateful for all that the staff do for her. In particular:
- the outstanding level of communication in general and the regular telephone updates we receive.
- the immediate response to
any medical issue.
- the way the staff are constantly alert to any change in her well-being.
- the cleanliness. It really is a stand-out feature of the home.
- the activity programme: she always says she cannot be bothered taking part but always ends up admitting that she has a good time doing so.
- the efforts that are made for her to observe the streamed Holy Mass each Sunday on TV.


Additionally, we all feel that the staff have become more like friends as well as being very caring professionals. We are very happy that she is safe and continues to enjoy being a resident in Lillyburn.


Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

Thank you so much for taking time to complete a review. I am pleased to hear that your experience of Lillyburn is so positive. As a care home we endeavour to provide excellent care to all residents, taking into account their wishes and preferences and to ensure physical, emotional, cultural and social needs are achieved in a homely environment.


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Review from M M (Daughter-in-law of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with how my mother-in-law is looked after at Lillyburn since she went to live there in June this year. Her room and the common areas are always lovely and clean and the staff are very good with her. The residents get fed well and there are activities on most days as well as little
trips out to places.

Reply from Clare Selbie, Care Home Manager at Lillyburn Care Home

Thank you for taking time to complete a review. I am delighted that you are happy with the care your mother-in-law receives within Lillyburn, we strive to ensure that all residents receive the best possible care and to ensure they are engaged through meaningful activity.


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Review from Barbara B (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Lillyburn for a few months and we have found the staff to be very caring. Lillyburn staff have been excellent at keeping us up to date on how Mum is coping in her new environment. Mum is enjoying the meals and especially likes being in the hairdressers. We have found management
to be very approachable and helpful. Glad visiting is now allowed and will welcome as COVID restrictions ease that more opportunities ie: to go for outings or others being allowed to visit indoor as an option.

Reply from Ian Marshall, Clinical Director at Lillyburn Care Home

Thank you for such positive and comprehensive feedback, our staff will be incredibly appreciative of this. I am so pleased your Mum has settled well and is enjoying being with us. As you highlight we are very excited at the prospect of life returning back to greater normality as restrictions ease, as it will enable us to offer more activities through outings, trips and outdoor activities.


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Review from J M (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settling in well and is safe and being well looked after. The staff are very good at keeping me informed at all times.

Reply from Ian Marshall, Clinical Director at Lillyburn Care Home

I am so pleased that your Mum is settled and feels well cared for. Our priority is to ensure the highest quality of care and to have a positive, nurturing experience whilst living at Lillyburn. I very much appreciate the time you have taken to provide feedback, and I will pass it onto the manager and staff.


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Review from F C (Wife of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care home to be suitable for the care of my resident and am happy for him to continue living here.

Reply from Ian Marshall, Clinical Director at Lillyburn Care Home

Thank you for taking the time to complete a review and for sharing your experience. We recognise the pandemic has brought several challenges for us all and we are continuing to work hard to ensure all of our residents and their families receive the best experience and highest levels of care. Feedback is incredibly important for us as it helps us to further enhance the provision of care and recognise excellent practice.


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Review from F B (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of Covid-19, Lillyburn has been professional and caring at all times. She has been happy and contented with the care and friendships she has experienced. Lillyburn staff keep in weekly contact, and staff and management are accessible. Could not recommend the care enough.

Reply from Ian C Marshall, Clinical Director at Lillyburn Care Home

We fully recognise how challenging Covid has affected day to day life, and none more so than for our residents and their families. I am therefore delighted with your experience as I know just how much our manager and staff are committed to delivering the highest quality of care and support to our residents. To hear that your mother is happy and contented offers me the added assurance that we are providing the type of care we are committed to delivering.


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Review from Stephen C (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been resident in Lillyburn for over 2 years and I cannot thank all the staff enough for the care my mother has received during that time. She has been very well looked after and has always been treated with respect and consideration. Thank you all.

Reply from Ian Marshall, Clinical Director at Lillyburn Care Home

I am delighted that this has been your experience as our entire ethos is to deliver the highest quality of care and to treat individuals with dignity and respect. The staff and manager always get so much back when they read comments from our residents and/or their families highlighting the excellent care they receive. Therefore, thank you for taking a moment out of your day to do this.


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Review from John T (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms, lounge and garden are lovely. Staff are great, as is the care provided. Nothing is a bother to them. I get a call every week giving me an update of how my mum is doing.

Reply from Ian Marshall, Clinical Director at Lillyburn Care Home

Thank you so much for taking the time to leave such positive feedback and as the Clinical Director, it offers further assurance to what I myself experience in the home and the excellent care our resident's experience. As COVID-19 restrictions ease and the guidelines evolve around this, our aim is to reintroduce many of the indoor and outdoor activities we know everyone enjoys.


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Review from Lynne M (Granddaughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been well looked after since arriving at Lillyburn and we are delighted with her care. She is eating and sleeping more and I feel that she is respected and liked by the staff. She seems more relaxed and care is catered for her individual needs.

Reply from Ian C Marshall, Clinical Director at Lillyburn Care Home

Person centred care is so important and we believe every person should be supported in this way. Our aim is to provide the highest care, and I am delighted that you have had this experience. Feedback such as this is one way we know we are getting it right, so thank you for taking the time to write your review. I will ensure the staff at Lillyburn are made aware of your lovely words.


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Review from Una L (Grandson of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Skye Unit
A well known professor introduced the concept of, 'personhood'. He observed in people with dementia, that it was not just an illness, it was strangely influenced but how people were treated by people and society - Lilyburn Care Home demonstrates this concept beautifully.
Dementia can also
be described as, 'family disease'. Not only does it destroy the person's independence, it causes unquantifiable distress to the carers.
Lillyburn has exceeded all my expectations and diminished all my fears of my mum's life in a care home. For many years I fretted about when the time would come that she was no longer safe to live in her own home. If I had known then, how happy, content, comfortable and cared for she would be, I would have saved myself many tears.
I am a nurse and I love my mum dearly. My wish would have been to cared for her myself but family life does not permit this and her needs are greater than I can provide, 24 hours per day. Lillyburn provides the next best thing.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Lillyburn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Lillyburn Care Home is calculated as follows: ( (104 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.704 Points relating to the number of positive Reviews for Lillyburn Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 9 Positive Reviews ÷ 11.2 = 0.804

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Nov 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Angela

Angela McGurk

Job Title: Home Manager

Joined: 2024

Angela brings over 15 years of experience in the care home sector, with a wealth of knowledge and a passion for quality improvement. Her appointment builds on the strong foundation already in place at Lillyburn, and we’re thrilled to have her lead our team.


Frequently Asked Questions about Lillyburn Care Home

What types of Care is Lillyburn Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lillyburn Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lillyburn Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Lillyburn Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lillyburn Care Home to the centre of Glasgow?

7.5 mile(s) as the crow flies, distance by road may be significantly further.