Lillyburn Care Home

100 Birdston Road, Milton of Campsie, Glasgow G66 8BY
Submit a Review
9.7 42 Reviews
  • Lillyburn Care Home, Glasgow
Located at the foot of the picturesque Campsie Hills, Lillyburn Care Home is a purpose built home offering 24 hour care for fifty-six residents with either physical disability or dementia.

Expert care professionals work with the family to provide the highest standard of individual care for each resident, along with first class catering services and an exciting range of daily activities ensuring residents are happy and fulfilled at all times.

Designed around a courtyard garden with scenic views, Lillyburn Care Home has a homely interior that has been designed with resident comfort and relaxation in mind.

Show Lillyburn Care Home on the Map

Care Provided by Lillyburn Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela McGurk (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Lillyburn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Contact us for more information

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting available 24hrs per day. If visiting out-with 9am - 9pm please inform the home.
    Mealtimes are protected however, if relatives wish to dine with loved ones this will be supported.


  • Parking

  • Dedicated onsite parking is available


Lillyburn Care Home Reviews (42)

Total of 42, showing 21-40
9.7

Lillyburn Care Home has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years. Over all time Lillyburn Care Home has 42 reviews.

Overall Experience

  • 37
  • 4
  • 1
  • 0
  • 0

Date Published

42
2
2
9
33

Review from Jean H (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mum receives within Lillyburn. In particular, would like to commend and personally thank the staff and management for their diligent management during the Covid Pandemic. The team have consistently provided regular updates on mums well being and have continually demonstrated
an exemplary level of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris H (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lillyburn for two and a half years as a permanent resident following a short period in respite. In that time, she has been very well cared for and has found that the staff very kind and thoughtful throughout. It has been good for me to know that she is happy and being well looked
after. I have been kept well informed by the staff as to her wellbeing, particularly during the COVID pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Niece of Resident) published on 31 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager, general care and nursing staff have been a great source of comfort to my uncle who has recently entered Lillyburn Care Home. Lillyburn Care Home has quickly become his new home, he has settled extremely well and that is all down to the attention of the staff.
Whilst the care home
itself is very clean, rooms are comfortable and food is of a high standard there are also lots of activities to keep residents occupied.
Staff are really friendly and cannot do enough for their residents, the gem of this care home is definitely THE STAFF. They really show that they care about individuals, in every way they can, nothing is too much trouble and they listen to their residents. It seems a happy place to be, good facilities and residents are well catered for, the countryside all around is a bonus. Being very close to the activity and well being of my uncle I would highly recommend this and the other care homes associated with Lillyburn.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Lillyburn Care Home for my mother after 30 years experience in Social Work, connections with various Nursing Homes across Central Scotland, and after viewing numerous Homes prior to admission. I consider Lillyburn to be the best in my locality for numerous reasons:
The environment is perfectly
pitched aesthetically, beautifully clean (domestics amazing) All staff engage with residents with true genuine love, care, warmth, compassion and kindness. Staff are genuinely patient, alert and concerned aiming to meet the needs of residents/family diligently and consistently. Quality in all aspects is given, Manager, cooks, laundry, handyman, reception staff, activities coordinators, all give 100% and are inclusive in customer care. My mother is content, well cared for and happy considering her severe limitations, restricted independence and reliance on others to meet her full hierarchy of needs. Delighted with Lillyburn professional and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine M (Power of Attorney of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly and am always made very welcome.
Staff are kind and caring towards my relative, going to the extra mile even when she and other residents show difficult or disturbing behaviour.
The use of music as therapy has had a very calming and positive effect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles M (Power of Attorney of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been cared for within the confines of Lilyburn Care Home for three years. Her needs required that she be transferred to a Wing where she has continued to benefit from the most caring, compassionate and friendly care and support that we have come to expect of this home. My relative's
changing needs have been quickly revised and the appropriate changes undertaken.
When visiting I am aware of the meaningful interaction of all members of staff with my relative and other residents, on occasions in challenging circumstances.
This is very much a home from home, as it can be, with comfort and cleanliness. I am unable to express my appreciation fully of what has been done for my relative and myself since we became part of the Lilburn Care Home family. Thank you, one and all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine N (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Lillyburn for just over 3 years and during that time has been very well looked after. She is now not as able as she used to be but is still encouraged to join in the activities on offer. The staff are great, always helpful and friendly. I can’t fault them for the job they do as I know
mum can be challenging.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine C (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the overall care our mum receives at Lillyburn.
The staff know her very well and are always very approachable.
There is a high standard of cleanliness and there is a homely atmosphere in Lillyburn.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David K (Son of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home any staff you meet will always acknowledge you and all the staff know all the residents by name which leads to a happy and friendly environment.
The building and outdoor areas are well maintained. I have no concerns that my relative is not being treated well. The activities
are good and varied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra W (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problem recommending Lillyburn to anyone. My mum has been cared for here for more than 8 years. The staff are all friendly and everyone looks out for each other.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn M (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother settled in quickly to her new surroundings and immediately called it her home.
She loves to show us her beautiful bedroom and en-suite bathroom, both of which are kept spotlessly clean. My mother is always smartly dressed and the staff always remember the small touches like beads and bracelets
which make her feel nice. The hairdressing salon on site is ideal too. There is a relaxed and homely atmosphere when I visit my mother. She enjoys the fact that the residents all sit together in the open plan lounge, giving her company all the time. The meals are of an excellent standard. The staff are friendly, cheerful and take time to talk to me if I have any concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James M (Son of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Not impressed with the care my mum receives, the common areas are not very comfortable and are too small for the number of patients.
I have a real problem with this company constantly raising the monthly bill with no real explanation as to why.
My mother's personal care clothing, hair etc is neglected.

Reply from Jamie Bell, Marketing at Lillyburn Care Home

Thank you for your review. Further to your comments, we would like to assure you that the level of care your mother receives at Kintyre Care Home, is of the highest standard as illustrated by our most recent Care Inspectorate Report. The Care Inspectorate regulates our care services and undertakes unannounced inspections before recently awarding us with their highest grade, 6, for our Quality of Care and Support at Kintyre. Your sister, a regular visitor at the home, who has Welfare Power of Attorney over your mother, has consistently stated her high level of satisfaction with the level of care your mother receives.


With reference to your observation on our common areas, we would like to advise you that Kintyre Care Home has been designed in conjunction with Stirling University’s Dementia Services Unit and is at the forefront of dementia design and layout, having won awards in both categories.


As you are aware, the increased costs mentioned, are a result of your mother’s increased care needs. As identified in your mother’s reviews with your sister (Welfare Power of Attorney), her Social Worker and Key Worker from Pacific Care, which you do not attend, your mother’s health requires her to now be in a specialised unit with higher dependency/staffing ratios for her own well being.


We wish to assure you that your mother’s personal care and well being, is a very important part of the service we offer, throughout her day, both physically and emotionally. However, your mother’s condition can on occasion make these interactions more difficult than others, and her Welfare Power of Attorney has assured us that she is very satisfied with the way in which her mother is being cared for.


We would be delighted to welcome you to future meetings regarding your mum’s care, and as always, will be happy to address any questions you may have.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate (Granddaughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lillyburn has a good layout. Bedrooms are all located off the main living area, much more social than long corridors in other homes. There is plenty of space for residents to wander around.


The staff genuinely care for the residents. I know they meet minimum staff numbers required by law but I

feel there should be more on shift at any given time.


It is nice to arrive for a visit and find your relative interacting with staff members, good banter between them all.


Food quality seems good and sandwiches always available if main meal not wanted. Visitors can make tea/coffee for themselves and their relative.


Rooms recently decorated with modern en-suite.


Home always smells clean and fresh.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy L (Daughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff: resident ratio. Staff friendly and approachable. Very clean premises. Good atmosphere.
Residents treated with dignity/sensitivity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Friend of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant. Helpful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen J (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother appears to be well cared for and the staff are very good with her. She has only been in the home a few weeks so my assessment is still limited.
I feel that there could be more stimulation given but that may be that mother does not want to join in what is available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth B (Daughter of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has resided in Lillyburn Care Home for almost a year and during that time family and friends have been pleased with the care provided. Staff at all levels are friendly and approachable and have always worked with us to try to make Mum's days as happy and content as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James H (Son of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lillyburn continues to provide an excellent standard of care that is provided in a professional manner. The home is in a lovely setting and is very well laid out and is spotlessly clean. All staff are helpful, professional and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken W (Son of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother entered Lillyburn Care Home in a frail, non-ambulant condition and was well looked after over a period of 8 months.
Staff were very welcoming and helpful.
Special equipment was provided rapidly as required, and nursing care was to a high standard.
Friendly, bright caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen H (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Lillyburn Care Home for three months and during that time, he was very well looked after. Each member of staff was approachable, kind, caring and looked after my father and his whole family so well. Activities were held on a regular basis and the residents were encouraged to participate,
always with the help and support of the staff. I have highly recommended the home to everyone I know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Lillyburn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Lillyburn Care Home is calculated as follows: ( (104 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.704 Points relating to the number of positive Reviews for Lillyburn Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 9 Positive Reviews ÷ 11.2 = 0.804

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Nov 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Angela

Angela McGurk

Job Title: Home Manager

Joined: 2024

Angela brings over 15 years of experience in the care home sector, with a wealth of knowledge and a passion for quality improvement. Her appointment builds on the strong foundation already in place at Lillyburn, and we’re thrilled to have her lead our team.