Mavisbank Care Home has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years. Over all time Mavisbank Care Home has 69 reviews.
Review from A H (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mavisbank Care Home
Thank you for taking the time to give feedback and meet with our deputy home manager about your experience at home. Firstly, let me offer our apologies for any anxiety and distress your concerns may have caused. We operate an open-door policy within the home and will continue to liaise with you directly regarding any ongoing issues or concerns. Whilst we appreciate this is frustrating, we want to offer reassurance that we have put in place additional measures to action your concerns. Please do not hesitate to contact us directly should you have any further concerns. I also want to thank you for your kind review of the care and support that is received in the home, this will be passed onto the team.
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Review from A A (Son of Resident) published on 25 October 2024
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4.0 out of 5
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Review from M S (Daughter of Resident) published on 10 October 2024
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4.0 out of 5
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Review from D R (Daughter of Resident) published on 1 August 2024
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5.0 out of 5
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Review from Donald M (Son of Resident) published on 29 July 2024
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5.0 out of 5
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Review from T M (Son of Resident) published on 28 June 2024
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5.0 out of 5
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Review from Helen D (Friend of Resident) published on 14 May 2024
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5.0 out of 5
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Review from A K (Son of Resident) published on 3 May 2024
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5.0 out of 5
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Review from A M (Sister of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
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Review from Peter Y (Brother of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
1. On entering staff very pleasant and welcoming, including manager and reception.
2, My sister always out of bed and usually in day area, that is important to me.
3. Day area, staff always engaging with occupants.
4. Rooms always clean and tidy.
Very
Thanks,
Peter Young
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Review from Allan B (Son of Resident) published on 26 April 2024
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5.0 out of 5
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Review from J M (Daughter of Resident) published on 4 April 2024
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5.0 out of 5
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Review from F M (Wife of Resident) published on 20 March 2024
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5.0 out of 5
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Review from G T (Wife of Resident) published on 20 March 2024
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5.0 out of 5
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Review from T M (Friend of Resident) published on 20 March 2024
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5.0 out of 5
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Review from Catherine E (Friend of Resident) published on 20 March 2024
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5.0 out of 5
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Review from S B (Grandson of Resident) published on 18 March 2024
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5.0 out of 5
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Review from A M (Daughter of Resident) published on 23 February 2024
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5.0 out of 5
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Review from S M (Daughter-in-law of Resident) published on 15 February 2024
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5.0 out of 5
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Review from Laura S (Daughter of Resident) published on 4 January 2024
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5.0 out of 5
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The Review Score of 9.8 (9.777) out of 10 for Mavisbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.777 for Mavisbank Care Home is calculated as follows: ( (314 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 395 Ratings = 4.777
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mavisbank Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Dec 2024
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
What does ‘kindness’ mean to you?
“For me, kind care is being genuinely compassionate to every person, really caring about making their life as happy and fulfilled as possible.”
As a dedicated healthcare professional, Kate has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at HC-One for many years, Kate closely shares the company’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Kate remarked:
“I am a people person, there’s nothing better for me than building good relationships with my Colleagues, our Residents, their loved ones and external professionals.”
In her spare time, Kate enjoys like to wind down with a good book and spending quality time with her friends and family, especially going on holiday.
If you would like to find out more about Mavisbank, Kate would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
